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Customer Service Chat Support Jobs (NOW HIRING)

Skimmer

$15.75 - $21.50/hr

About Skimmer At Skimmer , we're on a mission to modernize the pool and spa service industry. More ... Deliver friendly, knowledgeable phone, email, and chat support to our customers * Guide customers ...

TEKsystems

Customer Service Representative

Scottsdale, AZ · Hybrid

$25 - $26/hr

Role Overview We are hiring a Customer Service Representative to support customers using public ... Typical workload includes a mix of phone, email, and chat support * Applicants must be authorized ...

Skimmer, Inc.

Customer Support Representative

$16.50 - $22.25/hr

About Skimmer At Skimmer, we're on a mission to modernize the pool and spa service industry. More ... Deliver friendly, knowledgeable phone, email, and chat support to our customers * Guide customers ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$17 - $19/hr

Customer Service & Client Support - Excellent client care, phone/chat support, strong communication, and delivering a high-quality customer experience. Technical Troubleshooting - Hands-on experience ...

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Customer Service Chat Support information

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How much do customer service chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service chat support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
More about Customer Service Chat Support jobs
What cities are hiring for Customer Service Chat Support jobs? Cities with the most Customer Service Chat Support job openings:
What states have the most Customer Service Chat Support jobs? States with the most job openings for Customer Service Chat Support jobs include:
What job categories do people searching Customer Service Chat Support jobs look for? The top searched job categories for Customer Service Chat Support jobs are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support Representative

Skimmer

On-site, Remote

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

About Skimmer
At Skimmer, we're on a mission to modernize the pool and spa service industry. More than 6,000 pool pros rely on our platform to manage and grow their businesses - and we're just getting started.
We're a private equity-backed, fast-growing SaaS company made up of big thinkers with small egos. Our software powers a surprisingly large niche of 70,000+ pool companies, and our customers love us almost as much as we love them (our reviews say it all).
If you're passionate about helping people, thrive in a fast-paced environment, and want to join a team that genuinely cares about what they do - come make a splash with us.
What You'll Do
As a Customer Support Representative, you'll be on the front lines helping pool pros succeed with Skimmer. Every day, you'll:
  • Deliver friendly, knowledgeable phone, email, and chat support to our customers
  • Guide customers through product features, troubleshooting, and best practices
  • Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
  • Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
  • Become a Skimmer expert - not just knowing how the product works, but why it matters to the pros who depend on it

Your work won't just solve problems - it'll help shape how thousands of businesses operate more efficiently every day.
What You Bring
  • A knack for clear, confident, and friendly communication
  • Experience in customer support, technical support, or billing support
  • Strong multitasking and prioritization skills - you stay calm under pressure
  • Tech-savviness - you pick up new tools quickly and love helping others do the same
  • Availability to work Monday-Friday, 9:30am - 6:00PM CDT

Tools We Use
Experience with these is a plus (but not required - we'll train you up!):
Our support team utilizes a range of tools to ensure efficient operations and seamless customer interactions:
  • Intercom: For chat support.
  • Dialpad: For handling calls.
  • HubSpot: CRM and comprehensive customer tracking.
  • Notion: For knowledge sharing and documentation.
  • Stripe and QBO: For managing billing and payments.
  • Slack: For facilitating internal communications.

Our Values
At Skimmer, we:
  • Realize that our customers' success is our success
  • Build humble, diverse teams who have fun winning together
  • Drive results with urgency and ownership
  • Earn trust through transparency and honest communication

These aren't just words - they guide how we show up every day for our customers and each other.
Why You'll Love It Here
  • A mission-driven company with genuine customer love
  • A collaborative, ego-free culture that celebrates progress over perfection
  • Opportunities to grow and advance as Skimmer scales
  • The chance to help thousands of pool pros run smoother, smarter businesses
  • A leadership team that values clarity, empathy, and follow-through
Benefits
  • Competitive base pay + bonus potential
  • Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents')
  • Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
  • Immediate access to 401(k) with company match
  • Flexible PTO (MINIMUM of 10 days required every year)
  • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
  • Remote work friendly
  • Comprehensive learning and development budget
  • A manager dedicated to your development

At Skimmer we are deeply committed to building a diverse and inclusive workplace (it's in our values). We're proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
We also acknowledge that there is no "perfect" candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.
Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.

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