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Customer Service Chat Support Jobs (NOW HIRING)

cathaybank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and previous banking/online banking experience ...

cathaybank

Sr. Client Service Specialist

Los Angeles, CA · On-site

$24 - $26/hr

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and minimum of two years of banking experience ...

Zelis

Client Support Specialist

Plano, TX

$17.25 - $23.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Saint Louis, MO

$17.50 - $23.50/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

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Customer Service Chat Support information

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How much do customer service chat support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer service chat support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What is Customer Service Chat Support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
More about Customer Service Chat Support jobs
What cities are hiring for Customer Service Chat Support jobs? Cities with the most Customer Service Chat Support job openings:
What states have the most Customer Service Chat Support jobs? States with the most job openings for Customer Service Chat Support jobs include:
What job categories do people searching Customer Service Chat Support jobs look for? The top searched job categories for Customer Service Chat Support jobs are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Service Representative (Concierge)

Customer Service Representative (Concierge)

Greenlight Networks

Rochester, NY

$20 - $25/hr

Full-time

Medical, Retirement

Posted 23 days ago

Job description

As a Customer Service Representative (Concierge) , you’ll be the voice and problem-solver our customers rely on. You’ll play a key role in delivering a best-in-class experience by helping customers navigate everything from installation to troubleshooting—making their day easier and their connection seamless. This position is located in office at our headquarters in Rochester, NY.
Essential Functions

  • Serve as the primary point of contact for customers, installers, and internal teams—delivering a best-in-class experience every time
  • Troubleshoot connectivity and service-related issues via phone, email, and chat
  • Support customers with billing questions, service inquiries, and inbound sales needs
  • Communicate technical information in a clear, concise, and approachable way
  • Accurately document all customer interactions and resolutions
  • Manage multiple priorities in a fast-paced, team-driven environment
  • Collaborate across teams and step in to support additional responsibilities as needed

Knowledge, Skills and Abilities

  • Strong PC hardware and software knowledge; home networking experience is a plus
  • Excellent written and verbal communication skills with a friendly, customer-first approach
  • Ability to simplify technical concepts for a non-technical audience
  • Strong attention to detail and organizational skills
  • Ability to work both independently and collaboratively within a team
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Curiosity and interest in learning how a fiber-optic network is designed, built, and operated
  • Bilingual skills are a plus

Education and Experience

  • Associate’s degree or equivalent experience preferred
  • Because we operate as an essential business, flexibility is key—this role includes non-traditional hours and may require weekend shifts to support our customers

Compensation:

Our job titles may span more than one career level. The pay range for this position is $20.00 - $25.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.

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