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Customer Service Chat Support Jobs (NOW HIRING)

Alcumus

Customer Support Representative - German

$17.50 - $22.25/hr

... chat, and virtual meetings. This role requires a customer-first mindset, strong communication ... service-related inquiries efficiently, professionally, and positively. While this is a remote ...

cathaybank

Client Service Specialist

Los Angeles, CA · On-site

$20 - $22/hr

Supports client inquiries via other channels including live chat and email. Responsible for ... Minimum two years of customer service experience, and previous banking/online banking experience ...

Bilt

Customer Support - Remote

$50K - $55K/yr

Respond to member inquiries through our chat platform as the first line of support * Handle ... Provide exceptional customer service through digital channels, even when handling complex inquiries ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

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How much do customer service chat support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer service chat support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What is Customer Service Chat Support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
More about Customer Service Chat Support jobs
What cities are hiring for Customer Service Chat Support jobs? Cities with the most Customer Service Chat Support job openings:
What states have the most Customer Service Chat Support jobs? States with the most job openings for Customer Service Chat Support jobs include:
What job categories do people searching Customer Service Chat Support jobs look for? The top searched job categories for Customer Service Chat Support jobs are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Customer Service Specialist (Conversations/Chat) I

Customer Service Specialist (Conversations/Chat) I

The Cape Cod Five Cents Savings Bank

Hyannis, MA • On-site

$18 - $23.75/hr

Other

Posted 23 days ago

Job description

Description

Salary Grade:13C

SUMMARY:

The Customer Service Specialist provides the highest level of customer service for the Cape 5's customers and prospects using online and mobile banking chat (Banno Conversations) and email channels; including customer service inquiries, requests, maintenance.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

  1. Provide daily support by assisting customers via diverse communication channels to including: inbound/outbound calls, email, and online & mobile banking chat with professionalism and urgency.
  2. Addresses customer and prospect chat and email inquiries, regarding their accounts, including financial transactions, bank products, and general inquiries and feedback.
  3. Assists in the customer support for online and mobile banking, BillPay, ATM cards, debit cards, travel notifications, disputes, fraud concerns, including set-up and maintenance.
  4. Cross-sells bank products and services using a needs-based approach.
  5. Responds to customer service e-mail inquiries.
  6. Handle customer service issues via direct interface with the customer when appropriate in order to expedite solutions.Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
  7. Maintaining CRM database by entering and updating information accurately to reflect contact/customer resolution.
  8. Responsible for researching and preparing the proper response to customer complaints and inquiries by using an approved library, interacting with team members, employees and managers in Banking Services, Banking Centers and other business lines as needed to complete assigned tasks.
  9. Work with a goal of creating positive customer experiences to drive results and engagement levels.
  10. Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
  11. Consistently meets service level deadlines and other performance targets or requirements
  12. Utilizes authentication and other procedures to identify customers and protect customer information.
  13. Complies with all Bank policies including customer confidentiality and privacy policies.
  14. Performs duties and assignments in compliance with all state and federal banking regulations.
  15. May work on other projects/assignments supporting banking services administration or other areas of the Bank.

EDUCATION, CERTIFICATIONS: (Minimum education required to perform the duties of this position):

  • Associates degree or equivalent experience required. Bachelor's degree preferred.

KNOWLEDGE, SKILLS & ABILITIES:

  • Three (3) years prior experience in providing customer service and technology support.
  • Prior banking experience preferred.
  • Ability to support customers via various communication channels is critical.
  • Problem solving skills with a commitment to customer service a must.
  • Able to work extended hours and some Saturdays.
  • Demonstrated ability to produce high quality written business correspondence appropriate for online chat and email.
  • Strong oral, written communication, and active listening skills.
  • Ability to handle multiple tasks and interruptions.
  • Ability to work independently, as well as contribute to the team environment.
  • Working knowledge of the use of PCs, current Windows operating systems, Microsoft Office, the Internet, and other software systems.
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers.

COMPETENCIES:

  • Decisions Making/Judgement
  • Customer Focus
  • Problem Solving
  • Nimble Learner
  • Digital Savviness
  • Resiliency

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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