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Customer Service Chat Support Jobs in Utah (NOW HIRING)

Bamboo Insurance

Customer Service Advocate

Midvale, UT · Hybrid

Customer Service Advocates are responsible for assisting business partners and policyholders primarily through inbound phone calls, with limited chat and email interactions as well. This is a fast ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

... chat and other communications channels ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

TEKsystems

Desktop Support

Draper, UT

$20 - $23/hr

... customer service skills and well-rounded technical experience in a team that provides support to ... Chat support for remote users. This role sits 100% onsite, there is not remote work in this role.

TEKsystems

Desktop Support

Draper, UT

$20 - $23/hr

... customer service skills and well-rounded technical experience in a team that provides support to ... Chat support for remote users. This role sits 100% onsite, there is not remote work in this role.

BambooHR

Client Service Specialist

Draper, UT · On-site

$16 - $21/hr

Provide world-class customer service via phone, email, and chat communications with clients ... After training, your schedule will include 4 hours of phone support and 4 hours of chat support ...

TEKsystems c/o Allegis Group

Desktop Support

Draper, UT · On-site

$20 - $23/hr

... customer service skills and well-rounded technical experience in a team that provides support to ... Chat support for remote users. This role sits 100% onsite, there is not remote work in this role.

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Utah

Customer Service Chat Support information

See Utah salary details

$10

$17

$25

How much do customer service chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service chat support in Utah is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Utah?

For Customer Service Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Utah look for?

The top searched job categories for Customer Service Chat Support jobs in Utah are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,347 per year, or $17.5 per hour.

Customer Support Chat/Email Specialist

Conservice

Logan, UT • On-site

$15.75/hr

Full-time

Posted 15 days ago

Conservice rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

39th of 53 rated energy and utility

Job description

CHAT/EMAIL SPECIALIST
Department: Customer Service
Schedule: Monday - Friday 8 am - 5 pm MT, or Monday - Friday 9 am - 6 pm MT
Wage: $15.75 per hour plus tier based performance pay
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Overview
Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Responsibilities
Address customer service emails
  • Maintain availability in chat software and answer incoming chat requests
  • Maintain high level of quality and customer service in all communication
  • Keep management updated on e-mail volume and specific complaints or issues
  • Communicate with clients and other departments as necessary
  • Assure quality control of outgoing email
  • Submit and follow up on personal EWOK submissions relating to emails and accounts
  • Take on additional assignments or projects as needed
  • Phone use:
    • Inconsistent (up to 5% of a workday)
    • Outbound calls to leasing offices as needed

Qualifications
  • Excellent written communication
  • Strong organization and time management
  • Good verbal & internal communication skills
  • Ability to work independently and efficiently
  • Consistent attendance record
  • No written warnings last 90 days

Education & Experience
  • High School Diploma / GED or equivalent
  • Comfortable enough with computers to learn and utilize Conservice's internal software and document important information
  • Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
  • Past experience with chat/email customer communication helpful

What Conservice employees say

Pay

Benefits

Hours and flexibility

Workplace

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