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Customer Service Chat Support Jobs in Utah (NOW HIRING)

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

As a Customer Service Representative, you'll play a vital role in ensuring LifeWave Inc. customers ... Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Customer Service Agent Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position ...

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is ...

Browning

Customer Service Agent

Mountain Green, UT

$15 - $20.25/hr

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14.75 - $19/hr

Provide basic customer support and account maintenance via phone, email, or chat * Scope customers to determine their PCI Self Assessment Questionnaire type * Help customers navigate and understand ...

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Customer Service Chat Support information

See Utah salary details

$10

$17

$25

How much do customer service chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service chat support in Utah is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are popular job titles related to Customer Service Chat Support jobs in Utah?

For Customer Service Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Utah look for?

The top searched job categories for Customer Service Chat Support jobs in Utah are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,347 per year, or $17.5 per hour.

Customer Service Representative II

Brady Corporation

Salt Lake City, UT • On-site

$15.50 - $21/hr

Full-time

Re-posted 26 days ago

Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to champion our customer experience. In this role, you will act as a primary advocate for our highest-value accounts and a critical anchor for our team. We need someone who thrives in a fast-paced environment and excels at navigating complex technical requests, multi-channel queues, and regulatory requirements.
As a Level II representative, you will handle advanced problem-solving, manage end-to-end order processing, and serve as a cross-functional coordinator. You will also step into a leadership mentality by helping elevate the rest of the team.
Daily Responsibilities Include:
  • Advanced Order Administration: Validating and processing high-volume, multi-channel requests (phone, email, and digital chat) for complex new orders, custom quotes, samples, and pricing adjustments.
  • Compliance Guidance: Assisting customers in the thorough completion of specialized local, state, and federal forms required for proper transaction recording.
  • Complex Problem Resolution: Independently investigating root causes of customer friction, troubleshooting sophisticated billing/credit issues, and offering foundational product design recommendations.
  • Cross-Department Coordination: Collaborating directly with internal departments to gather technical specifications or resolve systemic issues on behalf of the customer.
  • Peer Mentorship: Taking an active role in orienting, training, and mentoring incoming customer service representatives to support team goals.

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