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Customer Service Chat Support Jobs in Utah (NOW HIRING)

Browning

Customer Service Agent

Mountain Green, UT · On-site

$15 - $20.25/hr

Description Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires ...

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

As a Customer Service Representative, you'll play a vital role in ensuring LifeWave Inc. customers ... Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

As a Customer Service Representative, you'll play a vital role in ensuring LifeWave Inc. customers ... Provide expert-level support via phone, chat, and email to assist customers and Brand Partners.

Browning

Customer Service Agent

Morgan, UT · On-site

$15 - $20.25/hr

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is ...

TEKsystems

Desktop Support Analyst

Draper, UT · On-site

$20 - $23/hr

Virtual chat support * Support both onsite and remote employees across a large user base. * Perform ... Excellent customer service, communication, and interpersonal skills. * Ability to work ...

Entrata

Customer Service Representative

Logan, UT · On-site

$15.05 - $23.65/hr

Provide technical support and troubleshooting via telephone, ticket, and/or chat * Develop subject ... Educate customers on Entrata's software and products * Provide root cause correction, not just ...

Entrata

Customer Service Representative

Logan, UT · Hybrid

$15.05 - $23.65/hr

Provide technical support and troubleshooting via telephone, ticket, and/or chat * Develop subject ... Educate customers on Entrata's software and products * Provide root cause correction, not just ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Utah

Customer Service Chat Support information

See Utah salary details

$10

$17

$25

How much do customer service chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service chat support in Utah is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Utah?

For Customer Service Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Utah look for?

The top searched job categories for Customer Service Chat Support jobs in Utah are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,347 per year, or $17.5 per hour.

Customer Service Agent

Browning

Mountain Green, UT • On-site

$15 - $20.25/hr

Full-time

Re-posted 12 days ago

Job description

Description

Browning is searching for a Customer Service Agent to join our team and provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company's reputation for high-quality service.


The duties performed in this position require technical knowledge of Browning, Winchester, and FN firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings.


ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING:


1.  Learn and maintain updated technical knowledge of Browning, Winchester, and FN firearms including outdoor- style products.

2.  Provide information and instructions about these products to customers.

3. Make product and service suggestions to meet the customer's specific needs.

4. Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues.

5. Adapt and use new technologies as needed.

6. Learn all Browning, Winchester, and FN products in order to process customer questions and sales orders.

7. Attend consumer/dealer shows as needed.

8. Perform other duties as assigned.

Requirements

EDUCATION/EXPERIENCE:


A high school diploma or equivalent. 

1-3 years customer service experience.

Experienced MS Office Suites user plus Oracle database knowledge is useful.

Hunting and/or shooting experience.

Tactical, military, or related experience is a plus.


About Browning:

Browning, a leading manufacturer of sporting firearms, hunting accessories, apparel and other related sporting goods, is located in Mountain Green, Utah. Located just 40 miles NE of Salt Lake City, Browning is accessible from all areas of the Wasatch Front. It's scenic beauty and serenity creates an ideal work setting. Looking out the office windows presents a picturesque view of the Rocky Mountains with snow-capped peaks, and surrounding beauty.


Applicants should be philosophically aligned with the brand, its products, markets and mission of Browning and its affiliate companies. Browning offers an excellent wage and benefits package. A few unique benefits include use of rifle and trap and skeet ranges, and a free meal each day provided by an on-site cafeteria! And, of course, a special employee discount on all Browning, Winchester, and FN products. The Northern Utah area is a family-friendly environment and offers tremendous opportunities for outdoor recreation, education and cultural enrichment. Browning is an Equal Opportunity Employer. 

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