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Customer Service Chat Support Jobs in Utah (NOW HIRING)

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ... Experience using CRM, ticketing, or customer service software. * Strong problem-solving and ...

Lion Energy

Customer Service Representative

American Fork, UT · On-site

$14.25 - $19.50/hr

Respond to customer inquiries via phone, email, chat, and support tickets in a professional and ... Experience using CRM, ticketing, or customer service software. * Strong problem-solving and ...

PMD BEAUTY

Customer Service - Skincare - PT

Draper, UT · On-site

$16 - $21/hr

The Role We are seeking a Customer Service & Training Specialist to join our team part‑time in ... Provide expert‑level customer support through phone, email, and live chat. * Lead product ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Utah

Customer Service Chat Support information

See Utah salary details

$10

$17

$25

How much do customer service chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service chat support in Utah is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Utah?

For Customer Service Chat Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Utah look for?

The top searched job categories for Customer Service Chat Support jobs in Utah are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Utah as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,347 per year, or $17.5 per hour.

Digital Banking New Accounts Specialist

Bank of Utah

Ogden, UT • On-site

$21.50 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Support customers through phone calls and live chat by providing assistance with digital account opening and troubleshooting online and mobile banking issues.

  • Perform backend administration tasks, including data entry QA, account reviews, and ensuring the accuracy of automatically booked accounts.

  • Collaborate with digital, branch, compliance, and online banking teams to improve processes, create documentation, and enhance the digital customer experience.

Job description

I am Amy Ricci, Digital Branch Success Manager at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Nasdaq ranked us Best Bank in Utah for 2025! Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

We are currently looking for a Digital Banking New Accounts Specialist to work Monday - Friday 8:30-5:30 at our Branch located at 2605 Washington Blvd. Ogden, UT. The Digital Banking New Accounts Specialist is a blend of customer support, operations, curiosity, problem solving and commitment to innovation. They support customers directly through phone calls and live chat support, and also through streamlining processes. In addition to helping customers with questions and technical support, they will conduct the necessary backend administration for these accounts and data entry QA. This role is a key team player working across the digital team, compliance and online banking team in caring for customers seeking a digital-first experience. This person must thrive on ever improving a digital-first customer experience and embody a strong commitment to effective communication and careful and timely management of administrative/operational duties.
Job Qualifications:
  • Requires High School Diploma or equivalent
  • Minimum of two years’ retail banking and account opening experience or digital banking experience.
  • Confident in using Microsoft excel to record information and structure functions.
  • Comfortable in using other Microsoft solutions (Word, Outlook, etc.)
  • Experienced in reading reports and interpreting and working with data
  • Good risk-based decision-making skills and the ability to follow complex policies and procedures.
Benefits of Working with Us:
  • Bank of Utah's comprehensive benefits package includes:
  • Great work-life balance, with a Monday-Friday schedule
  • Competitive pay and benefits, including medical, dental and vision plans
  • 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
  • 12 paid bank holidays + paid time off, including paid parental leave
  • Volunteer opportunities to make a difference in the communities where you work and live
  • Awards and recognition to celebrate you and your colleagues for living the bank's values

Job Description:
  1. Display expert knowledge of Bank of Utah's depository products accounts, apps and online services along with a strong understanding of bank's products and services.
  2. Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure.
  3. Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training.
  4. Radiate a can-do attitude, which fosters our Cultural Beliefs.
  5. Provide effective and empathetic phone and chat support for customers with questions about digital account opening or problems completing their digital application. 
  6. Contact customers via email or phone if additional information is required after they submit their digital application.
  7. Reference core information to troubleshoot any issues when approved accounts are not able to be automatically booked.
  8. Ensure accuracy of automatically booked accounts through providing a QA of information in the core and log account details and maintenance activities.
  9. Conduct account reviews and encourage customers to connect their digital accounts to account touch-points (online banking, debit card, digital wallet, etc.).
  10. Utilize data and reporting to make recommendations to improve processes and gain efficiencies for customers and the team.
  11. Work across the digital team, branch admin, compliance and online banking teams to both provide excellent service to customers and create processes, documentation and a feedback loop that grows and strengthens the digital channel.
Additional Responsibilities amp; Key Attributes for this Position:
• Earn the trust and respect of customers and co-workers
• Exhibit professional workplace appearance and conduct
• Keep Bank, customer, and employee information confidential
• Participate in training and appropriate professional development
• Enjoy learning about new technology and curious about how new tools and capabilities can improve customer experience and create efficiency
• Communicate successfully over phone, email and digital chat
• Exercise patience and empathy with customers having trouble using the digital channel
• Thrive in solving problems
• Ask questions and collaborates to find solutions
• Manage details with ease and is organized enough to be able to move between projects when required
• Care about accuracy 
*The wage listed is within the range associated with this position. Actual compensation will be based on qualifications and experience.

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