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Weekend Chat Support Jobs in Utah (NOW HIRING)

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Holidays, Overtime, Shift change, and weekends. * Continuously seek opportunities for self ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Customer Support: • Provide front-line support via phone or live chat with professionalism ... Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self ...

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All JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Utah

Weekend Chat Support information

See Utah salary details

$13

$23

$40

How much do weekend chat support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for weekend chat support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Utah? The most popular types of Chat Support jobs in Utah are:
What are popular job titles related to Weekend Chat Support jobs in Utah? For Weekend Chat Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Utah look for? The top searched job categories for Weekend Chat Support jobs in Utah are:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Utah as of June 2026, with employment types broken down into 77% Full Time, 17% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $49,323 per year, or $23.7 per hour.
Customer Service Technical Support Representative

Customer Service Technical Support Representative

Cricut

South Jordan, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
Cricut® empowers people to make and personalize almost anything-from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials make creativity easy and accessible for everyone. We believe everyone is born creative, and our mission is to put the power of handmade into the hands of all. With a passionate community of Makers around the world, Cricut helps turn inspiration into real, tangible creations-one project at a time.
Let's make.
Job Description
Cricut is looking for passionate crafters who are extremely comfortable with technology and love helping people. If that sounds like you, you might be the right candidate to join our Member Care Technical support team.
This position is a local, fully in-office role requiring attendance five days per week.
We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are primarily a call center with the potential for email and chat as appropriate. We are immediately hiring.
  • Work Schedule: In-office; Monday - Friday
  • Shift Schedule: 8-hour shift between 10:00am - 6:30pm
    • Depending on business volume, weekend and holiday work may be required in the future, with appropriate notice and compensation (where applicable).
  • Training Schedule: Required training is onsite daily, Monday - Friday 10am - 6:30pm for up to four weeks.

Role Description:
  • A Member Care Representative provides basic to intermediate technical and customer care support for inquiries related to Cricut® products, software, and services.
  • Representatives are expected to deliver "world-class" service on every interaction by following established service principles and guidelines. These include, but are not limited to, professional greetings, proper hold protocols, accurate information delivery, and appropriate customer and product verification.
  • We pride ourselves on delivering exceptional service to our members. Representatives are responsible for ensuring excellence in every customer interaction.
  • Team members are expected to continually expand their knowledge of Cricut® products, software, and services by utilizing the tools and resources provided to effectively resolve member questions.
  • This role includes troubleshooting hardware and software technical issues, such as drivers, antivirus programs, and related system concerns.
  • The ideal candidate has a foundational understanding of troubleshooting Windows, Mac, iOS, and Android operating systems. Successful representatives demonstrate patience and the ability to communicate clearly and effectively with customers across all levels of technical proficiency, while maintaining a high level of courtesy and professionalism.
  • Representatives support members by offering thoughtful, creative solutions tailored to each unique situation.

⠀Core Duties:
  • Provide inbound customer support for Cricut® products, hardware, software, and services (primarily voice, with potential for email and chat support).
  • Document, track, and escalate complex issues to internal and external teams as needed.
  • Respond to service tickets promptly in accordance with established guidelines.
  • Accurately maintain data, files, and records related to technical support incidents.
  • Manage individual workload to ensure exceptional member satisfaction.
  • Meet all performance standards, including service level agreements (SLA), handle time, quality, productivity, attendance, and professionalism metrics.
  • Educate members on additional products and services to enhance their overall experience.
  • Provide clear "how-to" guidance for members using Cricut crafting products.
  • Develop and demonstrate proficiency across all Cricut® products through on-the-job training.
  • Communicate technical concepts in a clear and simplified manner while troubleshooting creative, technical, or mechanical products.
  • Maintain an engaged, professional tone of voice that reflects genuine interest in helping members understand and successfully use our products and services.

Qualifications
Experience (One or More Years in One of the Following):
  • A high-touch, face-to-face customer service role
  • A call or contact center environment
  • A customer service position where technical support or troubleshooting was a primary responsibility

Required Technical Experience
  • Windows and macOS: Intermediate knowledge with demonstrated experience troubleshooting hardware and software issues
  • iOS and Android: Intermediate troubleshooting capability for phones and tablets, with proven experience resolving hardware and software issues
  • Ability to type accurately at 40+ words per minute
  • Competency diagnosing basic to intermediate technical issues involving software applications and user interfaces

Required Customer Care & Communication Experience
  • Proven experience resolving customer issues, including inbound and/or outbound inquiries, returns, and de-escalation of escalated situations
  • Strong interpersonal skills and a commitment to delivering accurate information regarding Cricut® products and services
  • Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy
  • Demonstrated ownership of customer situations from initial contact through full resolution
  • Upper-intermediate to advanced spoken and written English (U.S.) proficiency at a native or professional level (minimum B2 - Upper Intermediate or C1 - Advanced CEFR level)

Preferred Qualifications
  • Multilingual candidates proficient in English and French, and/or Spanish or Portuguese
    • Candidates should speak and write these languages at a native or professional level (B2 or higher CEFR)
    • If applicable, please indicate language proficiency in your cover letter or online application
  • Experience using Cricut® products
  • A passion for crafting

Additional Information
We've Got You Covered
At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions. You'll also receive exclusive employee discounts-and best of all, you'll be surrounded by some of the most talented, creative, and curious minds out there.
A Quick Note Before You Apply...
Cricut is in an exciting chapter of transformation. We're evolving fast-refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right kind of person-but it's not for everyone.
We're looking for A-players-people who thrive in dynamic environments, turn challenges into momentum, and consistently deliver their best work. If that sounds like you, read on.
Here's what makes someone a great fit for this role (and for this moment at Cricut):
  • You move with urgency. You don't wait for perfect clarity to act-you start, learn, and adjust.
  • You set high standards. You take ownership, deliver quality, and hold yourself accountable.
  • You stay focused when things move fast. You prioritize what matters most and tune out the noise.
  • You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy.
  • You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact-because technology and creativity go hand-in-hand here.

One More Thing (It's a Big One)
This role is in-office 5 days per week. We believe real collaboration, innovation, and culture are built face-to-face. If you're energized by working alongside smart, kind, creative people-and love those hallway conversations that spark the next great idea-you'll feel right at home.
If you're looking for a fully remote role, this may not be the right fit. But if you're excited by challenge, purpose, and building something better-let's make something amazing together.
Relocation Statement:
  • This position is not eligible for relocation assistance.

What to Do Next: Please attach your resume, cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways - include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you're all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.
Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.

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