Entry Level Chat Support Jobs in Utah (NOW HIRING)

“We enable greatness in people and organizations everywhere.”

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com

Title: Inbound Business Development Representative
Payroll Title: Business Development Representative
Division & Department: Enterprise Sales
Status: Full-Time Exempt
Reports to: Sr Manager, Sales Development
Location: Onsite – HQ located in Draper, UT
Compensation: Anticipated compensation for this position is $60-65k* OTE split 90/10 between base/commission.
Date Posted: 06/22/26**
Job Summary
An Inbound Business Development Representative (BDR) is the first point of contact for prospective customers interested in solutions. This role is crucial for qualifying Marketing Qualified Contacts (MQCs) and scheduling appointments for Account Executives (AEs). The position is considered an entry-level role within the sales organization and requires disciplined work ethic, strong communication and relationship-building skills to understand potential customers' needs and align them with offerings. Successful BDRs will have their eye on both volume and quality of MQCs.
Essential Job Functions

• Engage with inbound leads via chat, email, and phone calls to establish rapport and qualify them.

• Conduct conversations via chat and phone to identify potential customers' business goals, problems, and needs, and establish Commercial Intent

• Schedule qualified contacts to meet with Account Executives for discovery calls.

• Utilize and update information in our CRM system to ensure metrics and dashboards are kept current
• Understand the role’s impact to the full end-to-end sales cycle at FranklinCovey.

• Collaborate closely with marketing and sales teams to ensure a smooth transition of qualified leads.
• Follow defined processes and complete required trainings on time.
• Work in a high paced, goal-driven environment with high enthusiasm that inspires the peer BDR environment.
• Outstanding attendance

Basic Qualifications

• High school diploma
• 1+ years of experience in customer-facing, pre-sales or sales oriented role

Preferred Skill & Experience

• Experience in a call center, customer service, or chat support
• Ability to actively listen and uncover customer needs through insightful questioning
• Strong interpersonal skills with the ability to build rapport quickly
• Self-motivated, proactive, and results-oriented with a desire to learn and grow
• Familiarity with CRM systems (e.g., Salesforce)
• Ability to ask insightful questions and a keenness for problem-solving across multiple channels
• High degree of resilience, enabling you to bounce back from setbacks
• Possess a player mindset; you strive to grow and develop and never back down from a challenge

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

For our Privacy Policy, please visit https://www.franklincovey.com/privacy.

#LI-Onsite
#LI-ME1