Entry Level Chat Support Jobs in Utah (NOW HIRING)

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Title: Inbound Business Development Representative
Payroll Title: Business Development Representative
Division & Department: Enterprise Sales
Status: Full-Time Exempt
Reports to: Sr Manager, Sales Development
Location: Onsite HQ located in Draper, UT
Compensation: Anticipated compensation for this position is $60-65k* OTE split 90/10 between base/commission.
Job Summary
An Inbound Business Development Representative (BDR) is the first point of contact for prospective customers interested in solutions. This role is crucial for qualifying Marketing Qualified Contacts (MQCs) and scheduling appointments for Account Executives (AEs). The position is considered an entry-level role within the sales organization and requires disciplined work ethic, strong communication and relationship-building skills to understand potential customers' needs and align them with offerings. Successful BDRs will have their eye on both volume and quality of MQCs.
Essential Job Functions

• Engage with inbound leads via chat, email, and phone calls to establish rapport and qualify them.

• Conduct conversations via chat and phone to identify potential customers' business goals, problems, and needs, and establish Commercial Intent

• Schedule qualified contacts to meet with Account Executives for discovery calls.

• Utilize and update information in our CRM system to ensure metrics and dashboards are kept current
• Understand the roles impact to the full end-to-end sales cycle at FranklinCovey.

• Collaborate closely with marketing and sales teams to ensure a smooth transition of qualified leads.
• Follow defined processes and complete required trainings on time.
• Work in a high paced, goal-driven environment with high enthusiasm that inspires the peer BDR environment.
• Outstanding attendance

Basic Qualifications

• High school diploma
• 1+ years of experience in customer-facing, pre-sales or sales oriented role

Preferred Skill & Experience

• Experience in a call center, customer service, or chat support
• Ability to actively listen and uncover customer needs through insightful questioning
• Strong interpersonal skills with the ability to build rapport quickly
• Self-motivated, proactive, and results-oriented with a desire to learn and grow
• Familiarity with CRM systems (e.g., Salesforce)
• Ability to ask insightful questions and a keenness for problem-solving across multiple channels
• High degree of resilience, enabling you to bounce back from setbacks
• Possess a player mindset; you strive to grow and develop and never back down from a challenge

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

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