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Remote Software Support Engineer Jobs in Utah (NOW HIRING)

Customer Support Technician

Provo, UT · Remote

$17.25 - $23.50/hr

Connecting to clients via remote software Required Experience: * Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

Software Engineer Welcome to the intersection of energy and home services. At NRG, we're all about ... Support CI/CD integrations within Azure DevOps pipelines. * Contribute to reporting and dashboard ...

We are seeking a Software Engineer II to join our Test Enablement team. In this role, you will help ... Support CI/CD integrations within Azure DevOps pipelines. * Contribute to reporting and dashboard ...

Remote, United States Date Posted: May 5, 2026 Employment Type: Intern Job ID: R-1948 Description ... Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle ...

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Conduct performance reviews, set goals, and support engineers in career development * Implement a ...

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Conduct performance reviews, set goals, and support engineers in career development * Implement a ...

Senior Software Engineer

Provo, UT · On-site +1

$120K - $140K/yr

With a remote or in office work environment and a schedule of Monday through Friday, 8 a.m. to 5 p ... Our collaborative teams support a range of local government clients, providing you the chance to ...

Whether you are a passionate orchestration guru or experienced software developer -- we want you to ... This freelance role is fully remote and offers flexible hoursyou can contribute whenever it fits ...

Whether you are a passionate orchestration guru or experienced software developer -- we want you to ... This freelance role is fully remote and offers flexible hoursyou can contribute whenever it fits ...

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Remote Software Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.
What are popular job titles related to Remote Software Support Engineer jobs in Utah? For Remote Software Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Utah look for? The top searched job categories for Remote Software Support Engineer jobs in Utah are:
What cities in Utah are hiring for Remote Software Support Engineer jobs? Cities in Utah with the most Remote Software Support Engineer job openings:

Customer Support Technician

Flex Dental

Provo, UT • Remote

$17.25 - $23.50/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

About Flex Dental:
Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.
This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.
Learn more at: https://flex.dental
Job Overview:
  • Product specialist for our applications for dental offices. (Tier 1)
  • Providing support via chat, email, talk, remote session(s) (multi tasking required)
Day to Day Operations:
  • Omni-Channel Support (Chat, Phone, and Email)
  • Internal collaboration with support, training, and billing departments
  • External collaboration with client's IT services/third parties
  • Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
  • Individual and Team-Based Problem Solving
  • Working with Tier 2/Escalation Support Representative
  • Connecting to clients via remote software
Required Experience:
  • Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
  • Ability to multi-task efficiently (providing multi-channel support simultaneously)
  • Critical thinking/Troubleshooting
  • Self Manage Workload (Prioritization, Time Management)
  • Ability to be self-directed, prioritize tasks, and organize overall workload.
  • Ability to work effectively in a fast-paced environment
  • Provide accurate and quick support
Preferred Experience:
  • Technical Support Background (2 years of customer service experience preferred)
  • Understanding of Windows Operating System(s)
  • Previous High Pace Work Experience
  • Experience with Multi-Channel Support