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Remote Software Support Engineer Jobs in Utah (NOW HIRING)

Wsgr

Senior Software Developer

Salt Lake City, UT · On-site +1

$147K - $198K/yr

The software developers on our team are the primary contributors to Neuron on both the frontend and ... You will work closely with a fully remote team of designers, developers, and stakeholders to add ...

Nomi Health

Staff Software Engineer

Salt Lake City, UT · Remote

You will lead the design and delivery of highly available systems supporting claims, remittance ... What Success Looks Like A successful Staff Software Engineer at Nomi Health does more than deliver ...

BambooHR

Staff Software Engineer

Draper, UT · Remote

This is a remote position available in the state listed on this job. Additionally, employment with ... Essential Job Duties Our ideal Staff Software Engineer, Permissions will be the technical authority ...

Circle

Manager, Software Engineering

Salt Lake City, UT · On-site +1

$195K - $257K/yr

You have experience managing remote teams * The ability to thrive on a fast pace environment with ... for support. We respect your privacy and will connect with you separately from our interview ...

KEYENCE

Field Application Engineer '27

Salt Lake City, UT · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Intermountain Health

$49.24 - $77.53/hr

Works as a team player, providing ideas and support to peers and the development team leadership ... If applying for a remote or hybrid role, this includes remote work expectations related to ...

1-800 Contacts

Software Engineer II

Draper, UT · On-site +1

$91K - $124K/yr

Why you want this job As a Software Engineer II at SeekWell, you'll help build the systems that ... Occasional on-call rotation to support our 24/7 production systems What You'll Do * Develop ...

Draper

Senior Embedded Software Engineer

Clearfield, UT · On-site +1

$82K - $220K/yr

Software Engineers work on multiple projects in an Agile environment, converting customer ... Draper supports many programs to improve work-life balance including workplace flexibility ...

NetDocuments

Senior Software Engineer - Next-Gen

Lehi, UT · On-site +1

$140K - $155K/yr

Take ownership of features from design through deployment and ongoing support * Evaluate technical ... Partner closely with Product, Design, and Engineering throughout the software development lifecycle

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · Remote

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Programs new software, web applications and supports new applications under development and the ...

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · On-site +1

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Programs new software, web applications and supports new applications under development and the ...

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are the most commonly searched types of Software Support Engineer jobs in Utah?

The most popular types of Software Support Engineer jobs in Utah are:

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For Remote Software Support Engineer jobs in Utah, the most frequently searched job titles are:

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Remote Software Support Engineer jobs near you

Quality Assurance Engineer (Remote)

MRIoA

Salt Lake City, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Description
Who We Are - Motivated by Purpose. Powered by Clinical Expertise.
Founded in 1983, we're a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.
Excellence starts with our people.
WE OFFER
  • A competitive compensation package
  • Benefits include healthcare, vision, and dental insurance
  • A generous 401(k) match
  • Paid vacation, PTO, and holidays
  • Growth and training opportunities
  • An award-winning remote work environment

POSITION OVERVIEW
Quality Assurance Engineer is a corporate function within the Engineering organization responsible for the quality, reliability, and release-readiness of software products built on modern technologies, including cloud-native applications hosted on Microsoft Azure and AI/ML-enabled features.
Roles:
  • Primary role is testing software applications created or updated by the Application Development team.
  • Conduct structured peer and code reviews of test artifacts to ensure adherence to standards and best practices.
  • Design, create, and maintain realistic and compliant test data sets, including synthetic data for healthcare (PHI-safe) scenarios.
  • Design and execute validation strategies for AI/ML and Retrieval-Augmented Generation (RAG) features, including model quality, grounding, and safety evaluation.

Major Responsibilities or Assigned Duties:
  • Participate in the test management lifecycle, including test planning, execution tracking, defect management and reporting.
  • Provide input on release readiness criteria to Engineering and Product stakeholders.
  • Maintain the regression suite after every release.
  • Develop and maintain automated test suites in Python (e.g., pytest) and JavaScript/Node.js, integrated into CI/CD pipelines.
  • Write and review complex SQL queries, joins, and aggregations to validate data accuracy, completeness, and reconciliation across systems.
  • Validate data flows across source systems, transformation layers, and reporting/consumption layers.
  • Ensure test data supports both functional automation and AI/ML / RAG evaluation needs.
  • Design and execute test strategies for AI/ML and Retrieval-Augmented Generation (RAG) pipelines and AI-assisted features, including retrieval accuracy, grounding, hallucination, output quality, bias/safety, and drift (regression) checks.
  • Build and maintain automated evaluation harnesses and datasets for AI/ML features, including prompt/response scoring and metric tracking.
  • Validate applications, APIs, and test environments deployed on on-prem data center, Microsoft Azure, including Azure-hosted services, data stores, and CI/CD pipelines.
  • Read and interpret React / Node.js / Python / ColdFusion source code, pull requests, and technical designs to identify testable conditions, edge cases, and regression risk.
  • Write detailed test cases and test plans that trace directly to code paths, business rules, and acceptance criteria.
  • Partner with developers during code review to flag insufficient test coverage, untested branches, and high-risk changes before merge.
  • Perform post-deployment validation to confirm application, API, and AI feature stability in production.
  • Investigate production defects and data issues, perform root cause analysis, and drive resolution with Engineering.

Requirements
Skills and Experience:
  • 5+ years of experience in automated software testing
  • 5+ years of experience in manual software testing
  • 5+ years of experience in component-level testing
  • 5+ years of experience in end-to-end testing
  • Proficiency in SQL
  • Proficiency in React
  • Proficiency in Node.js
  • Proficiency in Python source code in GitLab
  • Proficiency in testing Artificial Intelligence (AI)
  • Proficiency in testing Machine Learning (ML)
  • Proficiency in evaluating Artificial Intelligence (AI)
  • Proficiency in evaluating Machine Learning (ML)
  • Proficiency in testing Retrieval-Augmented Generation (RAG)
  • Proficiency in testing generative AI features
  • Proficiency in testing workloads on Microsoft Azure

Education:
  • High School Diploma required
  • Bachelor's degree (Advantage)

Work Environment:
Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).
Diversity Statement:
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace:
This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment. Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.
California Consumer Privacy Act (CCPA) Information (California Residents Only):
  • Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver's license number, or state identification card number, and passport number.
  • Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at HR@mrioa.com.

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