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Remote Software Support Engineer Jobs in Utah (NOW HIRING)

Everfox

Software Engineer III

Salt Lake City, UT · On-site +1

$125K - $164K/yr

Software Engineer III Location: Salt Lake City, Utah Everfox, an industry-leading cybersecurity ... Work directly and indirectly with customers to resolve product-related support issues. Required ...

NetDocuments

Principal Software Engineer - AI

Lehi, UT · On-site +1

$126K - $169K/yr

Two-time winner (2024, 2023) Top Workplace Innovation * 2025 Remote Work * 2024 Technology Industry ... Mentor and guide engineers, supporting their technical growth and ensuring successful project ...

Cardinal Health

Software Engineer

Salt Lake City, UT · Remote

This role will be focused on supporting our Medical Manufacturing Outlier Applications as well as ... Remote Candidates who are back-to-work, people with disabilities, without a college degree, and ...

Akraya Inc.

Gaming Software Engineer: 25-05356

Lehi, UT · On-site +1

$101.34 - $105.63/hr

Remote as per CST time zone Pay Range: $101.34 - $105.63 per hour on w-2 Job Summary: Join our innovative game development team on a contractual basis as a Senior Contract Software Engineer. In this ...

NetDocuments

Senior Software Test Engineer

Lehi, UT · On-site +1

$103K - $134K/yr

Two-time winner (2024, 2023) Top Workplace Innovation * 2025 Remote Work * 2024 Technology Industry ... Write, debug, and execute automation code to support scalable and reliable testing. * Continuously ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Utah? For Remote Software Support Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Utah look for? The top searched job categories for Remote Software Support Engineer jobs in Utah are:
What cities in Utah are hiring for Remote Software Support Engineer jobs? Cities in Utah with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you

Software Engineer III

Everfox

Salt Lake City, UT • On-site, Remote

$125K - $164K/yr

Other

Medical, Retirement, PTO

Posted 15 days ago

Job description

Intelligent. Dynamic. Resilient.
Everfox, formerly Forcepoint Federal, has been defending the world's most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most... their mission.
Job Title: Software Engineer III
Location: Salt Lake City, Utah
Everfox, an industry-leading cybersecurity company, is seeking a highly capable Software Engineer III to help build best-in-class cybersecurity products. You will design and develop robust, scalable technology solutions that are mission-critical to our customers' success.
What You Will Be Doing
  • Develop insider-threat cybersecurity applications for the Windows platform using C/C++.
  • Use AI-assisted tools to analyze scenarios, explore solution options, and improve development efficiency.
  • Collaborate remotely with software engineers, product managers, and QA engineers to design, implement, and deliver high-value customer solutions.
  • Research, design, and integrate new features into existing system architectures.
  • Partner closely with QA to troubleshoot issues and ensure high-quality releases.
  • Document research findings, feature designs, and code changes in a clear, organized manner.
  • Validate new features through manual testing as well as automated and unit test development.
  • Work directly and indirectly with customers to resolve product-related support issues.
Required Experience, Knowledge, and Education
  • Bachelor's degree in Computer Science, Computer Engineering, or a related engineering discipline; equivalent experience may substitute for formal education.
  • At least 6 years of software development experience using C, C++, and the Win32/Win64 API in Microsoft Visual Studio 2017 or later.
  • Strong communication skills and the ability to work effectively with customers and support engineers to resolve technical issues.
  • Ability to translate high-level ideas into actionable product features and derive necessary underlying requirements.
  • Demonstrated capability to identify, recommend, and evaluate alternative technical solutions.
  • Ability to lead engineering efforts to meet aggressive timelines while producing optimal solutions.
  • Solid development practices including use of AI-based tooling, source-control systems, code analyzers, sanitizers, and debugging tools.
  • Strong documentation abilities and attention to detail.
  • The ability to obtain a U.S. government security clearance.
Nice to Have
  • Team lead experience.
  • Understanding of Windows-based security and auditing solutions.
  • WinDbg debugging
  • Windows kernel debugging
  • x86/x64 assembly
  • Device driver development
  • Browser plugin development
  • Email client plugin development
  • File system monitoring

A reasonable estimate of the base salary range for this role is:
$125,100.00-164,000.00 USD
The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.
Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to HR@everfox.com
Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Applicants must have the right to work in the location to which you have applied.
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