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Remote Support Jobs in Utah (NOW HIRING)

LVT

Technical Support Engineer II

American Fork, UT · Remote

You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts. ROLE RESPONSIBILITIES * Independently resolve ...

LVT

Technical Support Engineer II

American Fork, UT · On-site +1

You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts. ROLE RESPONSIBILITIES * Independently resolve ...

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How much do remote support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Utah?

The most popular types of Support jobs in Utah are:

What are popular job titles related to Remote Support jobs in Utah?

For Remote Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Utah look for?

The top searched job categories for Remote Support jobs in Utah are:

What cities in Utah are hiring for Remote Support jobs?

Cities in Utah with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Utah as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,323 per year, or $23.7 per hour.

Technical Support Engineer II

American Fork, UT • Remote

LVT
See more jobs at LVTexternal

Full-time

Posted 17 days ago

Job description

ABOUT THIS ROLE
As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work to maintain system uptime by diagnosing connectivity and performance issues across cellular, LAN, and Linux-based systems. You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts.
ROLE RESPONSIBILITIES
  • Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
  • Diagnose system issues using log analysis, diagnostic tools, and documented processes
  • Make configuration changes to improve system and network performance
  • Document troubleshooting steps, diagnosis, and resolution in detail
  • Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
  • Provide input to improve standard operating procedures and team documentation
  • Collaborate with peers and escalate when appropriate
  • Complete one-off projects with a technical scope of work as assigned by your manager
OUR IDEAL CANDIDATE
  • Technical certification or professional experience in Network and Linux systems administration
  • Strong written documentation and communication skills
  • Ability to work independently and prioritize across multiple active incidents
  • Strong analytical and technical diagnostic skills
PRIORITIES
  1. Respond to and resolve high-priority escalations in a timely manner
  2. Progress, update, or reassign assigned incidents in ServiceNow
  3. Review newly assigned group incidents and triage accordingly
  4. Complete project work as assigned

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