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Support Manager Jobs in Utah (NOW HIRING)

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Manager, Product Support

Provo, UT · Hybrid

What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and ...

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Manager, Product Support

Provo, UT · On-site

What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and ...

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Sales Support Supervisor

Draper, UT · On-site

Position Summary The Sales Support Supervisor's primary role is to manage all aspects of Operations using Standard Work and the Operations GEM Model. They will train and supervise Back Office Leads ...

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Support Manager information

See Utah salary details

$20.5K

$61.8K

$110.2K

How much do support manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for support manager in Utah is $61,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Utah? The most popular types of Support jobs in Utah are:
What cities in Utah are hiring for Support Manager jobs? Cities in Utah with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Utah as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $61,813 per year, or $29.7 per hour.

Franchise Support Manager

Advanced Mobile IV

Saint George, UT • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

You are the person people come to looking for answers. You are awesome at proactive customer support. Come help us keep our franchise network running.

You manage the schedules, handle the details, and solve problems before anyone else even notices them. You are deeply organized and reliable, but in your current role, you might feel a little invisible. You love a clean inbox, tracking data, and making sure nothing falls through the cracks. When someone has a question, you do not just say you do not know. You go find the answer.

We are AMIV Mobile IV, a rapidly growing wellness franchise with over 28 locations. We have a clear plan to support our franchise owners, and we need someone with your incredible organizational skills to help us keep everything running smoothly. We are looking for a flexible Franchise Support Manager to act as a dedicated account manager and community builder for our franchise network.

What You Will Be Doing
Your day is all about keeping things moving and helping our owners succeed. We will give you the playbook, teach you the tools, and guide you every step of the way. You will be responsible for:
• Account Management amp; Onboarding: Guiding brand new franchise owners through their first 90 days and tracking their progress.
• Sales Enablement amp; Support: Acting as the primary support person for our software, helping owners understand their dashboards and data.
• Community Management: Serving as the friendly face of corporate, answering questions, and keeping the network connected.
• Hosting Group Trainings: Scheduling and facilitating our weekly group Zoom calls where owners share ideas, get advice, and learn from our experts.
• Talking to Future Owners: Helping us reply to people who are interested in buying a franchise and answering their basic questions.

What You Need to Succeed
• Incredible Organization: You love a good checklist, tracking progress, and keeping the details straight.
• Problem Solving Skills: You are a proactive thinker who finds answers instead of waiting for them.
• Comfort with Technology: You are comfortable learning new software, navigating dashboards, and supporting others as they learn. We will even teach you some cool new AI tools to make your job easier.

Your First 90 Days
• Month 1: We will teach you everything about AMIV Mobile IV. You will shadow our team, learn our software tools, and get comfortable with our onboarding systems.
• Month 2: You will take over tracking owner progress in their dashboards and act as the main support contact for our platform.

• Month 3: You will be confidently facilitating our group Zoom trainings and actively managing the community of franchise owners.

We provide full training and a role where your organizational skills are truly valued and appreciated. We are building a culture of proactive problem solvers who care about helping small business owners succeed. Our hiring process includes an initial application review, a brief assessment, and a video interview to ensure a great fit.

Ready to step out from behind the scenes? Apply below. No cover letter required.

Apply