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Support Manager Jobs in Utah (NOW HIRING)

Tech9

Tenant Support Manager

Sandy, UT · On-site

The Tenant Support Manager (TSM) is a specialized support role within 401GO's Enterprise Platform team, focused exclusively platform tenants. This role serves as the primary operational support ...

harmons

People Support Manager

Santa Clara, UT · On-site

$20.58 - $22.08/hr

The purpose of this position is to provide support and appreciation to Harmons associates in the ... Manages new applicants through the applicant tracking system * Teaches periodic classes; Teach to ...

401GO

Tenant Support Manager

Sandy, UT · On-site

Tenant Support Manager Job Type: Full-time Pay: Salary Location: United States (Remote/Hybrid) Reports to: Head of Enterprise Platforms Position Overview: The Tenant Support Manager (TSM) is a ...

401GO

Tenant Support Manager

Sandy, UT · On-site +1

Tenant Support Manager Job Type: Full-time Pay: Salary Location: United States (Remote/Hybrid) Reports to: Head of Enterprise Platforms Position Overview: The Tenant Support Manager (TSM) is a ...

Brady

Technical Support Manager

Salt Lake City, UT · On-site

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the ...

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Support Manager information

See Utah salary details

$20.5K

$61.8K

$110.2K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Utah is $61,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Utah?

The most popular types of Support jobs in Utah are:

What are popular job titles related to Support Manager jobs in Utah?

For Support Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Support Manager jobs in Utah look for?

The top searched job categories for Support Manager jobs in Utah are:

What cities in Utah are hiring for Support Manager jobs?

Cities in Utah with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,813 per year, or $29.7 per hour.

Software Support Manager

Salt Lake City, UT • On-site

MEDICAL PRIORITY CONSULTANTS INC
See more jobs at MEDICAL PRIORITY CONSULTANTS INCexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Serve as the primary escalation contact for support team members, providing technical triage assistance and environment analysis.

  • Communicate with and handle escalated customer inquiries, documenting measures taken and solutions applied.

  • Monitor and manage team resources to ensure maximum support coverage and oversee creation and maintenance of knowledge base documentation.

Job description

Are you looking to bring your career to the next level? Come join our team as a Software Support Manager at an award winning company voted as a top place to work in Utah for the past 6 years running!
This opportunity is also eligible for benefits like health, dental, vision, pet, and legal insurances, PTO, holidays, 401K options with company contributions, and so much more! Don't let this opportunity pass you by!
Job Summary:
The Software Support Manager will have overall responsibility for the smooth and effective operation of the Software Support unit as well as excellent customer experiences both internal and external. This role leads support for customers using primarily on-premises software solutions and requires enough technical depth to guide escalations involving Windows workstations and servers, networking, firewalls, connectivity, virtualization, SQL databases, software installation, and troubleshooting customer environment configuration. The Manager will proactively monitor electronic trouble ticket and telephone queues for adherence to unit targets, communicate with the Software Support Supervisor and Software Support Technical Engineer on a regular basis to provide guidance to the team, and communicate with and resolve escalated customer inquiries. This includes documenting the measures taken and applied solutions. This role operates on a hybrid work model based in Salt Lake City, Utah.
Responsibilities:
  • Serving as the primary escalation contact for the team members reporting to them, providing additional technical triage assistance and customer environment analysis
  • Works with the Software Support Supervisor to ensure consistency in service delivery in a 24/7 environment
  • Research and recommend new tools, processes, and support technologies to department management that will enhance the operational efficiency of the Software Support Team
  • Communicates with and handles escalated customer inquiries
  • Complete employee evaluations and disciplinary actions
  • In cooperation with the Software Support Supervisor, create quality assurance measures aimed at increasing the accuracy and timeliness of the Software Support Team's work product
  • Monitor and manage team resources to ensure maximum phone and email coverage
  • Report and follow up on tasks that get escalated to QA and development
  • Ensure maintenance of customer-facing software downloads and release documentation
  • Oversee creation and maintenance of knowledge base documentation
  • Provide regular reports to the Senior Client Education Manager and the Client Operations Admin Team showing team performance over requested time frames
  • Assist Senior Client Education Manager with any other tasks and projects as assigned

Qualifications:
  • Experience troubleshooting current versions of Windows workstation and server software including; software installation and configuration issues, basic administration, services, event logs, user permissions, application errors, connectivity problems, etc.
  • Proven ability to learn new software and technology
  • Familiarity with SQL databases, Networking, Virtualization, load-balancing, and firewalls
  • Excellent communication skills (both verbal and written) are necessary
  • Ability to prioritize multiple assignments while meeting strict deadlines
  • 2+ years of customer service management experience in a technical setting is preferred for this role

Essential Job Functions:
  • Leadership essentials - hiring, interviewing, conflict resolution, performance review, talent management
  • Business writing
  • Customer Service - written and telephonic strategies for effective communication
  • Multi-tasking and management
  • Analytical review of processes
  • Problem-solving and relationship building
  • Effective communication with coworkers and customers
  • Project coordination across departments

Physical and Other Requirements:
  • This is a typical office job that requires the ability to sit for long periods of time at a desk while occasionally moving, standing, and walking.
  • Requires use of arms, hands, or fingers, in handling or manipulating objects, or operating equipment, tools, and instruments requiring fine eye-hand coordination.
  • Occasionally requires repeated bending, crouching, stretching, or crawling, along with regularly lifting 10 - 25 pounds, occasionally up to 50 pounds.
  • Work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
  • Occasional travel of less than 10% may be required.

Our Company:
As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.
Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net
Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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