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Support Manager Jobs in Tooele, UT (NOW HIRING)

SME Steel

Production Support

West Jordan, UT · On-site

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

Moog

IT Site Support Technician II

Salt Lake City, UT

$26.45 - $33.66/hr

You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site ...

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Support Manager information

See Tooele, UT salary details

$21.1K

$63.7K

$113.6K

How much do support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for support manager in Tooele, UT is $63,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $85,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Tooele, UT? The most popular types of Support jobs in Tooele, UT are:
What cities near Tooele, UT are hiring for Support Manager jobs? Cities near Tooele, UT with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Tooele, UT as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $63,747 per year, or $30.6 per hour.

Product Support Manager- Attachments

Komatsu

Salt Lake City, UT • On-site

$90K - $112K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Komatsu rating

8.5

Company rating: 8.5 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

81st of 487 rated machine equipment manufacturers

Job description

Job Description
Apply now
Product Support Manager- Attachments
Posting Start Date: 8/4/26
Job Location (Short): USA, | Las Vegas, Nevada, USA, 89030 | Salt Lake City, Utah, USA, 84104
Requisition ID: 35965
Onsite or Remote: Remote Position

Join Komatsu and Be Part of Something Big!

Job Overview

Facilitate construction distributor and customer success by identifying and driving the resolution ofattachment product issues, managing key relationships at Komatsu factories and distributors, serving as the local proponent for the Technical Service Information (TSI) process, providing technical support for new equipment installations, serving as the proponent for the product warranty process, and providing product support training to distributors.

Key Job Responsibilities
  • Support servicing agent with diagnosing and resolving technical problems on Komatsu attachment products. Advise servicing agent and customers on operational and maintenance best practices for attachments.
  • Review and adjudicate warranty claims from servicing agent for Komatsu attachment products in accordance with Komatsu Service Policy and Procedure Manual guidelines.
  • Prepare reports, presentations, charts/graphs, and other documents to summarize Komatsu attachments performance.
  • Coordinate attachment start-up with customer and servicing agent after sale is complete. Manage assembly, commissioning and delivery of attachments to customers in accordance with contractdelivery terms.
  • Serve as mediator to resolve any disputes between the customer and servicing agent. Execute policy settlements (outside warranty) on behalf of Komatsu.
  • Conduct meetings with servicing agent and customers to manage product acceptance through continuous improvement using Komatsu's JoiFUL process.
  • Compile reports to document quality issues on mining machines on an ongoing basis for Komatsufactory engineering review. Coordinate field investigations or attachment testing required by Komatsu.
  • Coordinate the implementation of any post and pre-delivery Komatsu factory updates to the machines with the servicing agent and the customer.
  • Manage training plans to improve Komatsu attachments support capability levels for the servicing agent personnel.
  • Perform Root Cause Analysis (RCA) investigations on Komatsu attachments and major components.
  • Interpret and analyze predictive maintenance and machine health data including oil analysis reports, customer maintenance records, machine downloads, and machine health monitoring data.
  • Structure support terms for the sale of new attachments in the market (delivery terms, up time, operating cost guarantees, etc).
  • Train servicing agent as required to execute attachment contract obligations. Monitor contract performance and manage corrective actions to close any shortfalls in attachment equipment performance.
Qualifications/Requirements
  • Education: Associate degree or technical training related to the repair and service of heavy equipment.
  • Experience: 5 years' industry experience in the repair and service of heavy equipment.
  • Demonstrated success in a project management role.
  • Communication Skills: successful candidate must demonstrate exceptional verbal and written communication skills with the ability to resolve problems and present technical information to servicing agent, customers, and Komatsu stakeholders.
  • Computer Skills: High-level proficiency with Microsoft Office applications (Outlook, PowerPoint, Word, Excel) and web browsers. Experience with computer-based troubleshooting on heavy equipment (fault code analysis, machine downloads, etc.). Proficiency with SAP and Salesforce.
  • Technical Skills: Advanced knowledge of mechanical, electrical, and hydraulic systems required.
  • Travel: Position requires travel of up to 75%.
  • Must possess a valid driver's license and be able to safely operate a company vehicle

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $$90,300 to $112,900. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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