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Support Manager Jobs in Springville, UT (NOW HIRING)

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Manager, Product Support

Provo, UT · Hybrid

What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and ...

Tekmetric

Manager, Product Support

Provo, UT · On-site

What You'll Do As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and ...

Living Spaces

Sales Support Supervisor

Draper, UT · On-site

Position Summary The Sales Support Supervisor's primary role is to manage all aspects of Operations using Standard Work and the Operations GEM Model. They will train and supervise Back Office Leads ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT · On-site

$30 - $35/hr

Adelfos is looking to hire an RN to provide case management for people receiving state disability support. This role requires professionalism in managing relationships and compliance with state rules ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Springville, UT

Support Manager information

See Springville, UT salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for support manager in Springville, UT is $63,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Springville, UT? The most popular types of Support jobs in Springville, UT are:
What cities near Springville, UT are hiring for Support Manager jobs? Cities near Springville, UT with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Springville, UT as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,148 per year, or $30.4 per hour.
Wholesale Support Coordinator

Wholesale Support Coordinator

Village Capital & Investment

Draper, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Title: Wholesale Support Coordinator
Location: Draper, UT
Job Type: Full Time
Company: Village Capital & Investment LLC
Introduction:
Village Capital is a well-established mortgage company committed to delivering a quick,
efficient, and quality mortgage loan process to our customers and business partners. We are a
nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are
located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers,
and correspondents to offer our customers great rates and good terms.
The Wholesale Support Coordinator serves as the first point of contact for brokers and internal
partners, providing exceptional customer service through phone and email support. This role is
responsible for troubleshooting technical issues, answering process questions, coordinating with
internal departments, and ensuring timely resolution of support requests. The position works
closely with the Wholesale Support Manager, who oversees broker training and department
strategy.
Key Responsibilities:
  • Respond to support requests accurately and within established service levels.
  • Create, manage, and follow up on support tickets until resolution.
  • Coordinate with Account Executives, Operations, etc., and other departments to resolve broker issues.
  • Assist with broker onboarding logistics, while referring all formal training requests to the Wholesale Support Manager.
  • Maintain knowledge of company products, systems, and wholesale lending processes.
  • Help create and update support documentation and knowledge base articles.

Basic Qualifications:
  • Strong troubleshooting and critical thinking ability
  • Ability to multitask in a fast-paced environment
  • Organized and detail-oriented
  • Strong problem-solving skills and attention to detail
  • Document recurring issues and identify opportunities for process improvements.
  • Maintain knowledge of company products, systems, and wholesale lending processes.

Specific Qualifications:
  • Experience with Encompass, TPO portals, and/or LOS systems is a plus
  • Document recurring issues and identify opportunities for process improvements.
  • Escalate complex technical or policy questions to the Wholesale Support Manager when appropriate.
  • Troubleshoot technical issues related to the TPO portal, loan submissions, pricing, and general system navigation.
  • Respond to support requests accurately and within established service levels.
  • Create, manage, and follow up on support tickets until resolution.

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

In summary:
If you are looking for an opportunity to contribute to a growing organization that values your
skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe
in fostering a supportive and inclusive work environment that encourages professional growth.
Apply today to take the next step in your career with us!

Apply