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Support Manager Jobs in Springville, UT (NOW HIRING)

Flex Dental

Technical Support Manager

Provo, UT · On-site

$75 - $95/hr

Strong analytical skills with the ability to interpret support metrics and make data-driven decisions * Excellent organizational and time management skills * Ability to build collaborative cross ...

Orion

Client Support Manager

Lehi, UT · On-site

As a Client Support Manager, you will lead a client support team responsible for delivering consistent, high-quality service across defined technology and subject areas. This role owns day-to-day ...

Flexdental

Technical Support Manager

Provo, UT · On-site

$90 - $130/hr

Strong analytical skills with the ability to interpret support metrics and make data-driven decisions * Excellent organizational and time management skills * Ability to build collaborative cross ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

Strong analytical skills with the ability to interpret support metrics and make data-driven decisions * Excellent organizational and time management skills * Ability to build collaborative cross ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT

$30 - $35/hr

Adelfos is looking to hire an RN to provide case management for people receiving state disability support. This role requires professionalism in managing relationships and compliance with state rules ...

Adelfos LLC

Support Coordinator

Eagle Mountain, UT

$30 - $35/hr

Adelfos is looking to hire an RN to provide case management for people receiving state disability support. This role requires professionalism in managing relationships and compliance with state rules ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Springville, UT

Support Manager information

See Springville, UT salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Springville, UT is $63,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Springville, UT?

The most popular types of Support jobs in Springville, UT are:

What cities near Springville, UT are hiring for Support Manager jobs?

Cities near Springville, UT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Springville, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,148 per year, or $30.4 per hour.

Technical Support Manager

Flex Dental

Provo, UT • On-site

$75 - $95/hr

Other

Re-posted 6 days ago

Job description

At Flex Dental, we go beyond checking boxes; our integration and automation are unparalleled. Every feature serves a purpose, creating seamless collaboration with Open Dental’s practice management system. Our commitment to meaningful functionalities and innovative automation transforms workflows, ensuring efficiency and pushing the boundaries of Open Dental practice management.

Flex Dental is focused on simplifying the lives of dentists and their staff. We're a growing company specializing in a specific area of the dental industry and work exclusively with Open Dental to create a comprehensive solution. By integrating with Open Dental, we aim to deliver innovative tools and services that streamline dental practice management. In short, we're developing cutting-edge solutions for dentists and fostering a great workplace culture for our team.

Job Responsibilities
  • Lead, coach, and develop the Customer Support team to deliver exceptional customer experiences and achieve departmental goals.
  • Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career development conversations.
  • Foster a culture of accountability, collaboration, continuous learning, and customer advocacy.
  • Oversee daily support operations, ensuring timely resolution of customer inquiries, escalations, and service requests.
  • Monitor team performance, quality, customer satisfaction, and operational metrics to identify trends and drive continuous improvement.
  • Serve as the primary escalation point for complex customer issues, partnering with internal teams to resolve customer-impacting problems.
  • Analyze support trends, recurring customer issues, and operational data to identify opportunities for process improvement and reduce future customer effort.
  • Maintain support documentation, workflows, and knowledge base content to ensure accurate and consistent support delivery.
  • Partner with Product, Engineering, Sales, Customer Success, and Implementation to communicate customer feedback, improve product quality, and support new releases.
  • Assist with hiring, onboarding, workforce planning, scheduling, and resource planning.
  • Provide direct customer support during high-volume periods or critical customer situations.
  • Perform other duties and special projects as assigned.
Job Qualifications
  • 3+ years of leadership experience in Customer Support/Technical Support
  • Demonstrated success leading and developing high-performing customer support teams.
  • Ability to prioritize multiple initiatives in a fast-paced environment.
  • Experience using Zendesk ticketing system and reporting tools.
Knowledge and Skills
  • Strong leadership, coaching, and employee development skills
  • Excellent interpersonal and conflict resolution abilities
  • Customer-first mindset with a commitment to service excellence
  • Strong analytical skills with the ability to interpret support metrics and make data-driven decisions
  • Excellent organizational and time management skills
  • Ability to build collaborative cross-functional partnerships
  • Strong written and verbal communication skills
  • Comfortable working in a fast-paced, changing environment
  • Proficiency with Windows and macOS operating systems
  • General understanding of networking, hardware, SaaS applications, and technical troubleshooting concepts
Physical Activities

This position primarily requires sitting, working at a computer, and communicating with customers and employees. Occasional standing, walking, and lifting up to 15 pounds may be required.

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