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Support Manager Jobs in Springville, UT (NOW HIRING)

Outcode Software

Yardi Support Engineer

Draper, UT

Beyond troubleshooting, they are actively involved in leading project execution, engaging directly with clients to manage Yardi integrations, mentoring junior support staff, conducting technical ...

LendingClub Bank

Merchant Support Specialist

Lehi, UT · On-site

Create, update, and manage merchant records accurately in Springbok and Falcon, ensuring all ... Happen Bank provides high-speed internet connections in its offices to properly support this work.

ABS Kids

Center Support Specialist

Orem, UT

$18 - $19/hr

The Center Support Specialist is the first face for clients that come into the clinical offices and ... Communicate needs to the office manager in an emergency situation * Tidy lobby and all other areas ...

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

Product Support Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

Estate Guru

Customer Support Specialist

Provo, UT · On-site

$20 - $22/hr

Manage and coordinate incoming customer communications across phone, chat, and email from financial advisors and new and existing end-user clients * Manage service tickets, support requests, and ...

Orion

Technical Support Representative

Lehi, UT · Hybrid

$20.67 - $29.57/hr

Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client outcomes * Operate as a frontline contributor focused on delivering accurate, timely, and ...

Orion

Client Support Representative

Lehi, UT · Hybrid

$20.67 - $29.57/hr

Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client outcomes * Operate as a frontline contributor focused on delivering accurate, timely, and ...

Action Target Inc

Technical Support Specialist

Provo, UT · On-site

... support in the industry! What's in it for you? * A pretty cool industry where you will get to work ... Managing service tickets and responding in a timely manner * Collaborating with our Field Service ...

JobNimbus

Technical Support Specialist

Lehi, UT · On-site

Ability to manage multiple conversations and priorities without dropping the ball * Excellent ... You understand that great support is a team effort and contribute to a culture of learning ...

JobNimbus

Technical Support Specialist

Lehi, UT · On-site

Ability to manage multiple conversations and priorities without dropping the ball * Excellent ... You understand that great support is a team effort and contribute to a culture of learning ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Springville, UT

Support Manager information

See Springville, UT salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for support manager in Springville, UT is $63,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Springville, UT? The most popular types of Support jobs in Springville, UT are:
What cities near Springville, UT are hiring for Support Manager jobs? Cities near Springville, UT with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Springville, UT as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,148 per year, or $30.4 per hour.
Member Support Specialist

Member Support Specialist

Serenity Mental Health Centers

Lehi, UT • On-site

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Member Support Specialist

Location: Lehi, UT |

Employment Type: Full-Time or Part-Time (after training)

Serenity Healthcare is a fast-growing, tech-enabled care company looking for a Member Support Specialist to join our high-volume inbound call team. You'll be the first impression our members have of our company — handling inbound inquiries, scheduling appointments, and delivering white-glove service on every call. No clinical experience or licensure required — full training provided.

What You'll Do

  • Handle high-volume inbound and outbound calls in a fast-paced, script-guided environment
  • Convert inbound leads into scheduled appointments through confident, solutions-focused follow-up
  • Manage scheduling, rescheduling, and appointment confirmations with precision and professionalism
  • Verify member information and insurance details accurately
  • Enter and update member data in our CRM/EMR system with speed and accuracy
  • De-escalate concerned callers using active listening and structured communication protocols
  • Follow established workflows to maintain consistent, five-star service on every interaction
  • Collaborate with internal teams to ensure a seamless member experience from first call to first appointment

What We're Looking For

  • High school diploma or GED
  • At least 1 year of experience in a customer service, call center, or high-touch service environment — hospitality, retail, or premium service backgrounds strongly preferred
  • If you've ever worked in an environment where the guest experience was everything, you'll thrive here
  • Strong verbal communication skills and the composure to stay calm under pressure
  • You treat every person you speak with like they're your only call of the day
  • Ability to stay organized and on-script in a busy, high-volume environment
  • Basic computer and data-entry skills (Microsoft Office a plus)

Pay & Benefits

  • Starting at $16.50/hour, with growth to $19.50/hour within 6 months
  • $1.00/hour differential for fluent Spanish/English speakers
  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • 10 PTO days (15 after year one) + 10 paid holidays
  • Flexible shift scheduling

Training Requirement

  • Paid training: four consecutive weeks, 40 hours per week
  • After training, choose full-time or part-time scheduling

About Serenity Healthcare

Serenity Healthcare is a fast-growing, tech-enabled care company delivering innovative, evidence-based treatments that produce lasting outcomes for our members. We hold ourselves to a high bar in everything we do — including how we treat the people on our team. If you've been trained that "good enough" isn't good enough, you'll fit right in here.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.