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Support Manager Jobs in Springville, UT (NOW HIRING)

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

Product Support Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

Rise Services

Be Seen First

Direct Support Professional

Orem, UT · On-site

$16.60/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

Canopy

Desktop Support Specialist

Draper, UT

Desktop Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster ...

Canopy

Desktop Support Specialist

Draper, UT · On-site

Desktop Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster ...

Rise Services

Be Seen First

Direct Support Professional

Draper, UT · On-site

$16.60/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

Rise Services

Be Seen First

Direct Support Professional

Spanish Fork, UT · On-site

$16.60/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

Canopy

Desktop Support Specialist

Draper, UT · On-site

Desktop Support Specialist Canopy, Draper, UT About Us Canopy is a fast-growing SaaS company in ... Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster ...

Action Target Inc

Technical Support Specialist

Provo, UT · On-site

As a Technical Support Specialist, you will diagnose and resolve customer issues while managing the ... Manage service tickets, including accurate documentation of customer conversations, troubleshooting ...

Angel Studios

Customer Support Agent

Provo, UT · On-site

$17 - $19/hr

Support team leads and managers with special projects or one-off initiatives as assigned. Communication & Collaboration * Represent the customer's voice by sharing insights, patterns, and feedback ...

Angel

Customer Support Agent

Provo, UT

$17 - $19/hr

Support team leads and managers with special projects or one-off initiatives as assigned. Communication & Collaboration * Represent the customer's voice by sharing insights, patterns, and feedback ...

Action Target Inc

Technical Support Specialist

Provo, UT · On-site

As a Technical Support Specialist, you will diagnose and resolve customer issues while managing the ... Manage service tickets, including accurate documentation of customer conversations, troubleshooting ...

Novarad

Technical Support Engineer

Provo, UT · On-site

As a Technical Support Engineer Level 1, you will use your Network and Systems Administration ... (CRM) software * Add Company Value * Demonstrate ownership & advocacy of client issues

Foundever Brasil

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Excellent growth opportunities - 93% of our management teams is hired from within * Hands-on paid ...

SmithRx

Lead, Member Support

Lehi, UT · On-site

$54K - $63K/yr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... Answer and support agent questions and escalations * Execute daily performance deliverables * Drive ...

SmithRx

Lead, Member Support

Lehi, UT · On-site

$54K - $63K/yr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... Answer and support agent questions and escalations * Execute daily performance deliverables * Drive ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Excellent growth opportunities - 93% of our management teams is hired from within * Hands-on paid ...

Foundever

Customer Support Associate

Orem, UT

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Excellent growth opportunities - 93% of our management teams is hired from within * Hands-on paid ...

Speed of Light Ops

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

Fine motor skills for managing data input, navigating support software, and updating customer records accurately. * Clear and professional verbal communication skills for engaging with customers ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Springville, UT

Support Manager information

See Springville, UT salary details

$20.9K

$63.1K

$112.5K

How much do support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for support manager in Springville, UT is $63,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $84,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Springville, UT?

The most popular types of Support jobs in Springville, UT are:

What cities near Springville, UT are hiring for Support Manager jobs?

Cities near Springville, UT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Springville, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,148 per year, or $30.4 per hour.

Product Support Specialist

Orem, UT • On-site

Fishbowl Inventory
See more jobs at Fishbowl Inventoryexternal

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Product Support Specialist
About Fishbowl
Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.
To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl's growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.
The Opportunity
Fishbowl is hiring for a full time Technical Product Support Specialist who is solution-focused and will provide our customers with a hands-on, top-notch experience. Come be a part of our dynamic team.
As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team.
Our HQ offices are based in Orem, UT, where this position will be located.
Responsibilities
  • Handle incoming support cases through phone, email, and chat channels. Verify customer account contracts in all instances. Perform thorough investigation and diagnosis of software and hardware issues, applying appropriate remediation strategies.
  • Provide comprehensive support for Fishbowl products and integrated systems, including eCommerce, accounting, API integrations, and ODBC, ensuring high-quality solutions and seamless experiences for our customers.
  • Take ownership of diagnosing and resolving technical issues related to Fishbowl software, including identifying bugs, resolving integration challenges, and addressing customer inquiries on product features.
  • Manage and prioritize customer cases by communicating with customers through phone, email, and chat, ensuring timely resolutions while maintaining accurate and detailed documentation of interactions using Salesforce or other CRM platforms.
  • Serve as a subject matter expert on Fishbowl products, proactively identifying opportunities for improvement and sharing best practices to help customers maximize product efficiency.
  • Contribute to product improvement efforts by collaborating with cross-functional teams to provide insights and feedback based on customer interactions and emerging support trends.
  • Escalate advanced technical issues or product bugs to Tier 2 support as needed, ensuring a smooth handoff and clear communication for more complex cases.
  • Participate in team and company-wide initiatives, embracing opportunities for continuous learning, professional growth, and process improvements to enhance the overall customer experience.
  • Adapt to changing priorities and contribute wherever needed to support the company's goals, demonstrating flexibility in managing diverse task and responsibilities as they arise.

Requirements
  • 2+ years of experience in a customer-facing role, with demonstrated ability to manage and resolve complex issues.
  • A proactive, self-driven approach to problem-solving, with a passion for continuous learning and staying updated on the latest in technology.
  • Strong attention to detail and the ability to independently follow through on complex tasks and projects.
  • Customer-focused mindset with a results-oriented attitude, committed to delivering high-quality services in a fast-paced environment.
  • Exceptional communication skill, both oral and written, with the ability to explain technical concepts clearly and professionally to diverse audiences.
  • Adaptability and flexibility, with the capacity to manage shifting priorities and work collaboratively across teams in a dynamic, growing company.
  • Ability to work independently while coordinating effectively with others, demonstrating strong ownership of responsibilities and commitment to team success.
  • Experience supporting SQL based software a plus.
  • Experience in warehouse or manufacturing environments a plus.

Benefits
  • Flexible PTO with no accrual needed allowing employees the time they need away from work
  • Multiple healthcare options to choose from including PPO and CDHP options with matching company contributions to an employee's HSA account
  • Paid parental leave
  • 401K matching
  • On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office (anyone want a Monster to drink?)
  • A team environment where people want to work from the office, but enjoy the freedom to work from anywhere
  • and much more!

E-Verify
Fishbowl participates in the Electronic Employment Verification Program. Please visit https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf for more information.
EEO
Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA
Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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