ZipRecruiter

Log In

1

Support Manager Jobs in Provo, UT (NOW HIRING)

401GO

Tenant Support Manager

Sandy, UT · On-site +1

Tenant Support Manager Job Type: Full-time Pay: Salary Location: United States (Remote/Hybrid) Reports to: Head of Enterprise Platforms Position Overview: The Tenant Support Manager (TSM) is a ...

Tech9

Tenant Support Manager

Sandy, UT · On-site

$70 - $110/hr

The Tenant Support Manager (TSM) is a specialized support role within 401GO's Enterprise Platform team, focused exclusively platform tenants. This role serves as the primary operational support ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

$75 - $95/hr

Strong analytical skills with the ability to interpret support metrics and make data-driven decisions * Excellent organizational and time management skills * Ability to build collaborative cross ...

Orion

Client Support Manager

Lehi, UT · On-site

As a Client Support Manager, you will lead a client support team responsible for delivering consistent, high-quality service across defined technology and subject areas. This role owns day-to-day ...

Flexdental

Technical Support Manager

Provo, UT · On-site

$90 - $130/hr

Strong analytical skills with the ability to interpret support metrics and make data-driven decisions * Excellent organizational and time management skills * Ability to build collaborative cross ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

Strong analytical skills with the ability to interpret support metrics and make data-driven decisions * Excellent organizational and time management skills * Ability to build collaborative cross ...

Castlight Health

Customer Support Manager

Sandy, UT · On-site

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: In-office Monday-Wednesday;

Verawholehealth

Customer Support Manager

Sandy, UT · Hybrid

$74K - $111K/yr

Summary Manager, Customer Support - Hybrid (Sandy, UT) Location: 100 W Towne Ridge Parkway, Suite 200, Sandy, UT 84070 Schedule: Monday-Friday, 8:00am-5:00pm Hybrid: Inoffice Monday-Wednesday; Remote ...

next page

Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Provo, UT

Support Manager information

See Provo, UT salary details

$21.5K

$65K

$115.8K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Provo, UT is $64,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $87,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Provo, UT?

The most popular types of Support jobs in Provo, UT are:

What cities near Provo, UT are hiring for Support Manager jobs?

Cities near Provo, UT with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,989 per year, or $31.2 per hour.

Tenant Support Manager

401GO

Sandy, UT • On-site, Remote

Full-time

Posted 9 days ago

Job description

Role: Tenant Support Manager

Job Type: Full-time
Pay: Salary
Location: United States (Remote/Hybrid)
Reports to: Head of Enterprise Platforms

Position Overview:
The Tenant Support Manager (TSM) is a specialized support role within 401GO's Enterprise Platform team, focused exclusively platform tenants. This role serves as the primary operational support contact for the enterprise customer team, resolving platform-level issues, guiding compliance workflows, and ensuring the administrative application functions accurately across complex, high-volume partner environments.

The TSM requires a blend of 401(k) compliance knowledge, strong customer service instincts, and deep fluency with the 401GO administrative platform. Partners and their plan sponsors depend on fast, accurate support — this role makes that possible.

What You’ll Be Doing:
Enterprise Partner & Internal Team Support
  • Serve as the primary support resource for the Enterprise Platform team on plan-level and platform-related inquiries across partner tenants.
  • Respond to support tickets and escalations within defined SLAs, providing clear, accurate, and actionable guidance tailored to enterprise partner workflows.
  • Work directly with partner tenant contacts and internal team members to resolve contribution errors, eligibility issues, distribution requests, and data discrepancies.
  • Maintain a professional, partner-aware tone — understanding the reputational weight of enterprise relationships and communicating accordingly.

401(k) Compliance Support
  • Provide guidance on plan document provisions, eligibility and vesting rules, contribution limits, and corrective action requirements across enterprise tenant plans.
  • Support compliance workflows including ADP/ACP testing, top-heavy testing, and Form 5500 coordination for high-volume partner portfolios.
  • Identify and escalate potential ERISA or plan document violations to the appropriate compliance contacts with clear documentation.
  • Monitor and communicate relevant regulatory updates (SECURE 2.0, IRS/DOL guidance) to the enterprise team as they impact partner plan operations.
  • Assist with corrective distributions, loan defaults, and QNEC/QMAC calculations as needed within the enterprise tenant context.

Administrative Platform Support
  • Serve as a platform power user for the 401GO administrative application within the enterprise partner environment.
  • Troubleshoot platform issues specific to partnerl integrations — including contribution feed errors, eligibility sync problems, and data mapping discrepancies between partner systems and 401GO.
  • Document recurring issues and escalate product bugs to the product and engineering teams with clear reproduction steps and partner impact context.
  • Build and maintain internal SOPs, job aids, and quick-reference guides for enterprise platform workflows.
  • Participate in UAT for new features or integration updates affecting enterprise tenants, providing feedback from an operational support perspective.

Process & Quality
  • Track support volume, resolution times, and issue patterns across the enterprise tenant portfolio; surface trends to leadership.
  • Contribute to continuous improvement of escalation paths, support workflows, and knowledge resources specific to enterprise operations.
  • Partner cross-functionally with product, engineering, compliance, and the broader customer experience team on initiatives that touch enterprise tenants.


What You Bring:
Required
  • 3+ years of experience in 401(k) plan administration, recordkeeping, or retirement plan compliance.
  • Working knowledge of ERISA, IRS qualified plan rules, and common compliance testing (ADP/ACP, top-heavy, 415 limits).
  • Experience supporting internal teams or external partners in a customer-facing or operational support capacity.
  • Ability to translate complex compliance concepts clearly for non-technical audiences, including partner contacts and plan sponsor representatives.
  • Proficiency with SaaS-based plan administration or recordkeeping platforms; comfortable learning proprietary tools.
  • Strong written communication skills — clear, concise, and professional across tickets, email, and documentation.
  • High attention to detail with the ability to manage multiple open cases and competing priorities without losing accuracy.

Preferred
  • Direct experience with HCM or payroll platform integrations — particularly iSolved, ADP, Gusto, or Rippling — and how data flows between those systems and a recordkeeper.
  • Prior work at a TPA, recordkeeper, or retirement fintech serving small-to-mid-size or enterprise-tier plans.
  • QPA, QKA, or TGPC designation (or active pursuit).
  • Experience with ticketing and workflow tools such as ClickUp, HubSpot Service Hub, or similar.
  • Familiarity with SECURE 2.0 provisions including automatic enrollment mandates, long-term part-time rules, and updated catch-up contribution requirements.

What Success Looks Like
  • Enterprise partner teams experience fast, accurate resolution of platform and compliance questions — escalations decrease as the TSM builds institutional knowledge.
  • HCM/payroll integration issues are identified, documented, and resolved in partnership with product and engineering before they impact partner plans at scale.
  • Compliance workflows (testing season, Form 5500, year-end processes) run smoothly across the enterprise tenant portfolio.
  • Internal SOPs and platform guides are current, accurate, and actively used by the enterprise customer team.
  • Partner relationships remain strong because the operational layer behind them is reliable.


Why 401GO?
At 401GO, we’re not just changing retirement—we’re reinventing it. As a fast-growing fintech start-up, we’ve built the world’s most advanced, fully automated retirement platform to help hard-working Americans take control of their future. Here, innovation moves fast, ideas matter, and your work makes a real impact. You’ll enjoy a collaborative and supportive environment where great people do their best work together, backed by competitive compensation, excellent benefits, and plenty of opportunities for professional growth. If you’re ready to challenge the status quo and be part of something big, 401GO is the place to grow your career.

What We Offer
  • A standout 401(k) plan (naturally!).
  • Generous stock options—share in our growth and success.
  • Flexible work environment—choose where you’re most productive.
  • Excellent benefits, including medical, dental, and vision.
  • Flexible hours—because great work doesn’t always happen 9–5.
  • Plenty of PTO—we value work-life balance.
  • A fully stocked kitchen when you’re in the office.

At 401GO, we invest in our people just as much as we invest in helping Americans secure their financial future.

We are proud to be an Equal Opportunity Employer. We support a working environment that provides qualified employees and applicants with equal employment opportunity on a non-discriminatory basis without regard to race, color, creed, age, religion, gender (including pregnancy, gender identification and/or gender nonconformity) sexual orientation, marital status, national origin, ancestry, ethnicity, genetic information, physical or mental disability, citizenship, past, current or prospective service in the uniformed services or any other basis prohibited by federal, state, or local law.


E04JI800lnui409ascs