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Support Manager Jobs in Utah (NOW HIRING)

SME Steel

Production Support

West Jordan, UT · On-site

Production Support is responsible for managing, organizing, and distributing all production documents & electronic files required for fabrication. This role ensures that drawings, shop releases ...

Moog

IT Site Support Technician II

Salt Lake City, UT

$26.45 - $33.66/hr

You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site ...

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Support Manager information

See Utah salary details

$20.5K

$61.8K

$110.2K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Utah is $61,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $82,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Utah?

The most popular types of Support jobs in Utah are:

What cities in Utah are hiring for Support Manager jobs?

Cities in Utah with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,813 per year, or $29.7 per hour.

Supervisor, Support Services

University of Utah Health

Salt Lake City, UT • On-site

Full-time

Medical, Retirement

Re-posted 3 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

385th of 621 rated colleges and universities

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Hurry and apply today! Submit your application online, along with an updated resume.
University of Utah Health Careers - Apply HERE for Jobs
To be considered for this role, applicants must:
  • Please upload your most recent, updated resume that demonstrates a solid background in the qualifications required for this position.
  • Include complete work history and relevant experience
  • Ensure their experience clearly reflects the required qualifications
  • Be able to meet the schedule, hours, and work location listed for this position

Why join University of Utah Health?
  • Competitive pay
  • Healthcare benefits starting on day one
  • 401(k) retirement plan
  • A work environment that values dedication, learning, and work-life balance
    Benefits Overview: https://employment.utah.edu/benefits/
    Parking Information: https://commuterservices.utah.edu/

Join our team and grow your career with us. Learn more about upcoming opportunities and events at uofuhealth.org/jobfairs.
What Happens Next
Your application will be under review. If selected to move forward, your resume may be shared with hiring managers for further consideration. A text or email is sent to you once your resume has been shared with the hiring manager for review.
Please continue to check your email for updates from HR regarding your application status.
Upon selection, candidates must complete all required pre-employment requirements, including reference checks, a background check, drug screening, and required immunizations.
Responsibilities
Essential Functions
  • Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
  • Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
  • Evaluates job performance to ensure department job standards are being maintained.
  • Resolves problems, provides support, and expedites service to hospital departments.
  • Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
  • Maintains department records and prepares monthly reports.
  • Monitors, orders and maintains stock of department supplies and equipment.
  • Participates in hospital committees and meetings, as assigned.
  • May assist in budget preparation.
  • Performs additional duties of the department, as assigned.
Knowledge / Skills / Abilities
  • Ability to work flexible hours, including weekends and holidays.
  • Ability to quickly learn new procedures and processes.
  • Ability to prioritize and multi-task in a fast paced environment.
  • Ability to develop relationships with patients, guests, and co-workers.
  • Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
  • Demonstrated organization, human relations, and effective communication skills.

Qualifications
Required
  • Associate's degree in a related field, or the equivalency.
  • One (1) year of experience in a related area.
  • Depending upon department of hire, a valid, State of Utah Driver's License may be required.
  • Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required.

Qualifications (Preferred)
Preferred
  • One (1) year of experience in a supervisory capacity.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another.

Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

What University Of Utah employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

University of Utah logo

About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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