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Remote Support Jobs in Utah (NOW HIRING)

Dematic

Service Specialist

Salt Lake City, UT · On-site +1

$65K - $140K/yr

Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc. related to Dematic and non-Dematic equipment using established estimating tools, processes and ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$15.25 - $20.75/hr

... support they deserve. If you have 1+ years of call center experience and a heart for service, you can do this all from the comfort of your 100% remote home office! Day in the Life Making outbound and ...

Brex

Support Specialist

Salt Lake City, UT · Remote

$21 - $23/hr

As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to ... Where you'll work This role will be fully remote and based in Salt Lake City. Responsibilities

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$13

$23

$40

How much do remote support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Utah? The most popular types of Support jobs in Utah are:
What are popular job titles related to Remote Support jobs in Utah? For Remote Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Utah look for? The top searched job categories for Remote Support jobs in Utah are:
What cities in Utah are hiring for Remote Support jobs? Cities in Utah with the most Remote Support job openings:
Remote Support jobs near you
Service Specialist

Service Specialist

Dematic

Salt Lake City, UT • On-site, Remote

$65K - $140K/yr

Other

Posted 7 days ago

Dematic rating

8.0

Company rating: 8.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

140th of 417 rated machine equipment manufacturers

Job description

The Service Specialist will work with Lifecycle Solutions and Services team, Sales and other Dematic departments to prepare safe, creative, and competitive estimates for all aspects of services offered including: Audits, Preventative Maintenance, Remote Support, Proactive Services, Digitalization, Training, etc. related to Dematic and non-Dematic equipment using established estimating tools, processes and automation. Working cross-functionally will require strong communication and collaboration skills, as well as a team-focused mentality. This employee can be based near any Dematic location in the USA.

We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be$65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will do in This Role:

  • Completes estimates and proposals for services
  • Coordinates with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates
  • Performs reviews of service requests which may also include customers' standards specification and other documentation to determine requirements
  • Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
  • Help generate the scope of work for services affecting our existing customers
  • Provide assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
  • Prepares weekly status reports on all project activities
  • Performs full range of standard work for the professional field
  • Refers complex, unusual problems to others
  • Provide general guidance or training to support and/or professional staff
  • Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
  • Travel 10% to customer sites/Dematic locations
  • This role requires flexibility to work remotely as needed based on business demands.

What We are Looking For:

  • BS/BA in related discipline preferred or advanced degree
  • 2-4 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.
  • Microsoft Office: Word/PowerPoint/Excel (including Pivot Tables)
  • Salesforce / SAP / AutoCAD / Maestro experience is preferred
  • Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.
  • Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.
  • Demonstrates knowledge of organization's business practices and issues

What Dematic employees say

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