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Remote Support Jobs in Utah (NOW HIRING)

Entrata

Manager, Support

Lehi, UT · On-site +1

$55K - $88K/yr

Leads a team delivering technical support for complex software solutions, ensuring efficient ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

Entrata

Manager, Support

Lehi, UT · On-site +1

Leads a team delivering technical support for complex software solutions, ensuring efficient ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

SecurityMetrics

Customer Support - French

Orem, UT · Remote

$14.75 - $19/hr

This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how ...

Five Star Solutions

Member Support Specialist

Sandy, UT · Remote

$14/hr

The Member Support Specialist serves as the first point of contact for members, clients, or ... This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ...

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Remote Support information

See Utah salary details

$13

$23

$40

How much do remote support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote support in Utah is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $25.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Utah? The most popular types of Support jobs in Utah are:
What are popular job titles related to Remote Support jobs in Utah? For Remote Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Utah look for? The top searched job categories for Remote Support jobs in Utah are:
What cities in Utah are hiring for Remote Support jobs? Cities in Utah with the most Remote Support job openings:
Remote Support jobs near you
Manager, Support

Manager, Support

Entrata

Lehi, UT • On-site, Remote

$55K - $88K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Entrata rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

122nd of 188 rated software companies

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
Responsibilities:
  • Leads a team delivering technical support for complex software solutions, ensuring efficient operations and customer satisfaction
  • Engages regularly with team members through structured meetings and coaching sessions to align performance with organizational goals
  • Oversees scheduling, task management, and team workload balancing to support business priorities and service level objectives
  • Drives improvements in team processes, operational metrics, and customer satisfaction by leveraging data and feedback
  • Serves as an escalation point for high-impact customer issues and manages timely resolution
  • Collaborates with other departments to streamline processes and improve inter-team communication
  • Recruits, hires, and manages team performance, including development and disciplinary actions
  • Facilitates onboarding and training to drive employee engagement and long-term retention
  • Leads special projects as assigned by department leadership, ensuring timely and high-quality execution
Essential Functions:
  • Manage and oversee technical support team operations and staffing
  • Resolve escalated customer issues while maintaining high service quality
  • Analyze team performance using operational data and customer feedback
  • Ensure successful execution of departmental objectives and priorities
  • Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
  • Maintain professional interaction with internal and external stakeholders
  • Ability to work in a fast-paced and high-stress environment
Minimum Qualifications:
  • Strong leadership and interpersonal skills with a proven ability to manage high-performing teams
  • Demonstrated success in customer support roles within a SaaS or software environment
  • Excellent analytical and problem-solving skills with attention to detail
  • Effective communicator capable of presenting complex technical information clearly
  • Ability to manage multiple tasks in a fast-paced environment with competing priorities
  • 3+ years of experience in customer support roles within a SaaS or software company
  • 2+ years of experience managing technical support or similar teams
  • 6+ years in a technology-related field or technical support position
AI and Operational Fluency

  • AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.

  • Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.

  • Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.

  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

$55,800 - $88,100 a year

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.

Level - M2

#LI-HB2

Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.

Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. 

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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