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Remote Software Support Engineer Jobs in Utah (NOW HIRING)

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Programs new software, web applications and supports new applications under development and the ...

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Experience using CRM, ticketing, property management or customer service software. * Experience ...

Remote Support Specialist

Logan, UT ยท Remote

$28 - $38/hr

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Experience using CRM, ticketing, property management or customer service software. * Experience ...

WordPress Developer

Lehi, UT ยท On-site +1

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Programs new software, web applications and supports new applications under development and the ...

Senior Principal Software Engineer

Salt Lake City, UT ยท On-site +1

$121K - $167K/yr

Support and implement the latest standards in securing data to meet HIPAA requirements. Requirements * Bachelor's degree (BS/BA) in Computer Science, Software Engineering, or similar major OR ...

Senior Embedded Software Engineer

Clearfield, UT ยท On-site +1

$82K - $220K/yr

Software Engineers work on multiple projects in an Agile environment, converting customer ... Draper supports many programs to improve work-life balance including workplace flexibility ...

Remote Support Specialist

Logan, UT ยท On-site +1

$28 - $38/hr

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Experience using CRM, ticketing, property management or customer service software. * Experience ...

Software Engineer II

Draper, UT ยท On-site +1

$91K - $124K/yr

Why you want this job As a Software Engineer II at SeekWell, you will work with a team of ... Occasional on-call rotation to support our 24/7 production systems What You'll Do * Develop and ...

Software Engineer - AI-Native Full Stack Bolo.ai Bay Area (Hybrid) | Salt Lake City Area (Remote) | Full-Time Senior Engineer The Role Has Changed Three person engineering teams are building what ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Utah? The most popular types of Software Support Engineer jobs in Utah are:
What job categories do people searching Remote Software Support Engineer jobs in Utah look for? The top searched job categories for Remote Software Support Engineer jobs in Utah are:
What cities in Utah are hiring for Remote Software Support Engineer jobs? Cities in Utah with the most Remote Software Support Engineer job openings:
Remote Sensing and Geospatial Support Analyst I (RSGS6)

Remote Sensing and Geospatial Support Analyst I (RSGS6)

ProSidian Consulting

Salt Lake City, UT โ€ข Remote

Full-time

Re-posted 3 days ago


Job description

Company Description

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Solutions for Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
ProSidian clients represent a broad spectrum of industries including but are not limited to Energy, Nuclear, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, and Federal/State Government Agencies. Learn More About ProSidian Consulting at www.ProSidian.com

Job Description

ProSidian Seeks a Remote Sensing and Geospatial Support Analyst I (RSGS6) [Key Personnel | Junior Consultant - Exempt 874-1 Consultant] located: CONUS:ย  Washington DC and Salt Lake City, UT to provide Agriculture, Forestry, Fishing, And Hunting Sector related Environmental Services Solutions for GTAC Remote Sensing & Geospatial Support Services on Behalf of The USDA Forest Service-SPOC SW (USDA-FS).ย  These services are considered part of the ProSidian Professional Services Sector Group with overall focuses being Multi-Sector Expertise, Experience, And Specialized Knowledge through Professional Services to Help Clients Solve Problems And Improve Operations under NAICS Code: 541990 - All Other Professional, Scientific and Technical Services for The Department of Agriculture with service(s) also characterized as The purpose of this request for information is to gather vendor's ability to provide professional remote sensing and geospatial services for the Forest Service.

JOB OVERVIEW

Utilize remote sensing/geospatial technologies to provide technician level support for natural resource applications including basic image interpretation, photographic interpretation and analysis, routine data processing and management, map plot composition and production, and documentation, including report assembly and distribution.

RESPONSIBILITIES AND DUTIES

  • Demonstrated experience in creating scripts (e.g., Python, JavaScript, ERDAS SML and EML, R, etc.) for automated processing and analysis/modeling of geospatial data, including remote sensing datasets.
  • Demonstrated expertise in preparing technical reports, technology transfer and geospatial training materials for technology evaluation, development, and production/operational projects.
  • Demonstrated experience working with standard and disparate sources of airborne/satellite imagery types to assess, map,
  • ย monitor, and inventory natural resources.
  • Demonstrated ability to process, analyze, and model in enterprise geospatial software applications (e.g., ERDAS Imagine and Esri ArcGIS Pro) as well as open-source software packages.
Qualifications

Desired Qualifications for Agriculture, Forestry, Fishing, And Hunting Sector Time and Materials 874-1 Consultant Candidates - Assist program and project management in a functional area with educational and practical experience. Analyst:

Requirements:

  • Bachelor's degree related to computer science, geography, GIS, remote sensing, or physical / biological / environment / natural resource discipline with substantive coursework in geospatial analysis and modeling, and five (5) years of work experience in geospatial analysis and programming.

-OR-

  • Graduate degree related to computer science, geography, GIS, remote sensing, or physical / biological / environment / natural resource discipline with substantive coursework in geospatial analysis and modeling, and three (3) years of work experience in geospatial analysis and programming.

-OR-

  • PhD degree related to computer science, geography, GIS, remote sensing, or physical / biological / environmental discipline, including emphasis or coursework in geospatial analysis and modeling, and one (1) year of relevant professional work experience in geospatial analysis and programming.

Skills / Abilities / Education / Experience Requirements / Qualifications

  • EEO STATEMENT: We attract the best people in the industry, supporting their efforts to learn and grow.ย  We strive to create a challenging and progressive work environment.ย  We provide career opportunities spanning various disciplines and geographic locations, with projects that our employees plan, design, build, and operate as diverse as the needs of our clients.ย 
  • FULLTIME-REGULAR VISA SPONSORSHIP AVAILABLE: No - We will not support sponsorship, i.e., H-1B or TN Visas for this position
  • BACKGROUND CHECK AND DRUG TESTING INFORMATION: ProSidian reserves the right to require background checks, including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions.ย  In addition, ProSidian may conduct drug testing for designated positions.ย 

REQUIRED SKILLS AND ABILITIES

  • Ability to initiate, develop and maintain mutually beneficial client relationships.
  • Ability to read, analyze and interpret common scientific and technical reports or journals, financial reports and legal documents.
  • Ability to respond to inquiries from internal and external clients.
  • Ability to write scopes-of-work, budget estimates, schedules, reports of findings, proposals, general correspondence, and other technical documents.
  • Clear vision and depth perception are also necessary.
  • Employees must be sharp, focused, and alert when conducting site inspections, speaking and interacting with clients, preparing written reports of findings, and testifying in deposition or trial.
  • Must be able to interact and communicate with clients at all levels (e.g.ย  internal and external)
  • Must have high level of analytical skills.
  • Must have knowledge of a variety of computer software applications including but not limited to, Microsoft Office Applications and computer-assisted engineering and design software.

Skills Required

  • Ability to multi-task and pay close attention to detail.
  • Excellent analytical, organizational and time management skills.
  • Strong communication skills, both oral and written.

Competencies Required

  • U.S.ย  Citizenship Required - You must be a United States Citizen
  • Excellent oral and written communication skills (This employer participates in the e-Verify program)
  • Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)

Ancillary Details ofย The Roles

  • PLACES(S) OF PERFORMANCE:ย  Team ProSidian shall perform the majority of services under this Contract at Washington D.C., Salt Lake City UT
  • TRAVEL:ย  Travel will be approved by the Project Manager and will be reimbursed.
  • RISK LEVEL DESIGNATION: Low Risk - background investigations required and Personnel performing labor categories designated at the MODERATE or LOW risk levels must be either United States Citizens or Lawful Permanent Residents of the United States.

Other Details

Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.

#TechnicalCrossCuttingJobs #Consulting #Jugaad #Technical Support #Transportantion #GrantManagement

Additional Information

CORE COMPETENCIES

  • Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
  • Leadership - ability to guide and lead colleagues on projects and initiatives
  • Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
  • Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
  • Motivation - persistent in pursuit of quality and optimal client and company solutions
  • Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
  • Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
  • Organization - ability to manage projects and activity, and prioritize tasks

------------ ------------ ------------

OTHER REQUIREMENTS

  • Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
  • Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public, and social sectors
  • Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
  • Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
  • Willingness - to constantly learn, share, and grow and to view the world as their classroom

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital


ProSidian Consulting logo

About ProSidian Consulting

Sourced by ZipRecruiter

ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit www.ProSidian.com or follow the company on Twitter at www.twitter.com/ProSidianfor more information.

Industry

Business schools and computer and management training

Company size

11 - 50 Employees

Headquarters location

Charlotte, NC, US

Year founded

2004

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