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Remote Software Support Engineer Jobs in Utah (NOW HIRING)

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · On-site +1

All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Programs new software, web applications and supports new applications under development and the ...

NetDocuments

Senior Software Engineer - Next-Gen

Lehi, UT · On-site +1

$115K - $151K/yr

Whether you're building products, serving customers, or supporting the business, your work helps ... What You'll Do NetDocuments is seeking a Senior Full Stack Software Engineer to help build the next ...

RLDatix

Software Engineer III

Lehi, UT · Remote

$54 - $72.50/hr

Our applications ensure that patients receive the best and safest care while supporting the ... Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience.

RLDatix

Software Engineer III

Lehi, UT · Remote

$54 - $72.50/hr

Our applications ensure that patients receive the best and safest care while supporting the ... Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience.

Bolo AI

Software Engineer - AI-Native Full Stack Bolo AI Bay Area (Hybrid) | Salt Lake City Area (Remote) | Full-Time Senior Engineer The Role Has Changed Three person engineering teams are building what ...

Ancestry

Senior Software Engineer

Draper, UT · On-site +1

$120K - $135K/yr

Join us as a Senior Software Engineer on the team behind our Family History Trees - a flagship ... Develop, maintain and deploy backend functionality to support the evolving needs of Ancestry ...

Ancestry

Senior Software Engineer

Draper, UT · On-site +1

$120K - $135K/yr

Join us as a Senior Software Engineer on the team behind our Family History Trees - a flagship ... Develop, maintain and deploy backend functionality to support the evolving needs of Ancestry ...

eNett

Senior Backend Engineer - AI Platform

Salt Lake City, UT · On-site +1

$118K - $156K/yr

This is a remote position; however, the candidate must reside within 30 miles of one of the ... Seattle, WA; and Portland, ME About the Team/Role We are seeking a seasoned Sr. Software Engineer ...

WEX

Senior Backend Engineer - AI Platform

Salt Lake City, UT · On-site +1

$118K - $156K/yr

This is a remote position; however, the candidate must reside within 30 miles of one of the ... Seattle, WA; and Portland, ME About the Team/Role We are seeking a seasoned Sr. Software Engineer ...

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Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are the most commonly searched types of Software Support Engineer jobs in Utah?

The most popular types of Software Support Engineer jobs in Utah are:

What are popular job titles related to Remote Software Support Engineer jobs in Utah?

For Remote Software Support Engineer jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Utah look for?

The top searched job categories for Remote Software Support Engineer jobs in Utah are:

What cities in Utah are hiring for Remote Software Support Engineer jobs?

Cities in Utah with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you

WordPress Developer

Xenetix Software, LLC.

Lehi, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description
Ask Yourself
  • Ready to change the world for the better?
  • Ready to make an impact that others will feel and appreciate?
  • Are you ready to change how we engage our daily work life?
  • Ready for you new gig, and maybe a new place to call home?
  • Ready to bring fresh ideas to an ever-evolving world?

Then keep reading and get ready to rock with us!
Xenetix is a parent company to a new startup based in beautiful Salt Lake City Utah. We have been developing amazing Human Resource Management software and we are ready to rock the world and launch. All positions are remote capable, so we can work with anyone anywhere, except Space, but that's coming (joke). Oh yeah, and full-time with pretty awesome benefits, that's important.
If you are wondering if you are skilled enough; confidence is key so send in your resume/portfolio/whatever and let us look at what you can do, even if you have less than the requested experience. We believe in human potential, and we believe in you.
Job Description
  • Front End development in HTML, CSS, JAVASCRIPT. WordPress and Elementor.
  • Create various Graphic art assets.
  • Working with Video Editing Tools.
  • Required to create or choose an approach or procedure from a variety of complex options for addressing a work task.
  • Works independently to develop, configure, code and test programs.
  • Presents all work in design review and code review sessions to team members, and must be able to explain and support decisions made and actions taken.
  • Interfaces with business analysts, project managers and clients to clarify requirements.
  • Tests own work and contributes to the development of test plans.
  • Evaluates and plans software designs, test results and technical manuals.
  • Programs new software, web applications and supports new applications under development and the customization of current applications
  • Supports existing applications and new applications under development..
  • Edits and reviews technical requirements documentation.
  • Displays knowledge of engineering methodologies, concepts, skills, and their application in the area of specified engineering specialty.
  • Displays knowledge of, and ability to apply, process design and redesign skills.
  • Analyzes and determines integration needs.
  • Displays in-depth knowledge of, and ability to apply, project management skills.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Other duties and responsibilities as assigned.
  • Project Management of multiple application projects
  • Engineering and Deployment of application Infrastructure improvements.
  • Deliver patching and system performance enhancements to new, under development, and existing applications.
  • Engineering and Deployment of web application infrastructure improvements.
  • Deliver patching and system performance enhancements to new, under development, and existing applications.

Qualifications
Requirements:
  • Experience with Wordpress
  • Experience with Adobe Creative Cloud.
  • Experience with Testing, Validation, and Revision Management.
  • Experience with various web development tools and IDE environments.
  • Excellent organizational and communication skills are required.
  • Excellent decision making and critical-thinking skills.
  • Must be an energetic and highly motivated self-starter.
  • Must be self-motivated and have a positive attitude.
  • Must be detail oriented.
  • Must have the ability to multi-task.
  • Must have excellent oral and written communication skills.
  • Having worked in a highly motivated, fast-paced, critical development role.
  • Ability to work in a fast-paced and quickly changing environment.
  • Ability to meet deadlines with Projects and Assignments.
  • Ability to learn and support new technologies and train others.

Preferences:
  • Experience in the Elementor Platform.
  • Experience with UI/UX development tools like Adobe XD.
  • Experience interfacing with web services such as REST, SOA, XML.
  • Mobile UI/UX Development for Android and IOS.
  • Marketing Experience.

Additional Information
Benefits and Compensation
  • Salary based on education, capability, and experience
  • Flexible Work Schedule and Remote Work Friendly
  • Comprehensive Health Insurance
  • Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Short-Term Disability
  • 401K Retirement Plan
  • Paid Time Off
  • Paid Training
  • Paid Certification Testing

All your information will be kept confidential according to EEO guidelines.

Apply