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Remote Chat Support Assistant Jobs in Utah (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

The position is fully remote. Background check required. Rotational shifts (Performance based 8 ... The CSR provides support on general inquiries from Veterans on the MDE process and Veteran facing ...

AmazingCo

Remote Support Specialist

Logan, UT · Remote

$28 - $38/hr

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Guide clients through their AmazingCo Experiences and Resolve issues effectively. * Assist with ...

AmazingCo

Remote Support Specialist

Logan, UT · Remote

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Guide clients through their AmazingCo Experiences and Resolve issues effectively. * Assist with ...

AmazingCo

Remote Support Specialist

Logan, UT · On-site +1

$28 - $38/hr

The Remote Support Services Specialist is the first point of contact for Customers, prospective ... Guide clients through their AmazingCo Experiences and Resolve issues effectively. * Assist with ...

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Remote Chat Support Assistant information

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Utah? The most popular types of Remote Chat Support jobs in Utah are:
What are popular job titles related to Remote Chat Support Assistant jobs in Utah? For Remote Chat Support Assistant jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Utah look for? The top searched job categories for Remote Chat Support Assistant jobs in Utah are:
What cities in Utah are hiring for Remote Chat Support Assistant jobs? Cities in Utah with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
SAI Support Intern

SAI Support Intern

The Church of Jesus Christ of Latter-day Saints

Salt Lake City, UT • Remote

$14.50 - $18.75/hr

Part-time

Re-posted 10 days ago

Church of Jesus Christ of Latter-day Saints rating

8.5

Company rating: 8.5 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

2nd of 15 rated religious organizations

Job description

This position is a tier-2 support agent role for products and applications used by Seminaries & Institutes throughout the world. Candidate must be willing to answer and respond to support inquiries via support tickets, emails, phone calls, and community forum moderation.

This position offers a 100% remote schedule, with strong encouragement to come into the office one day per week. Remote schedules will be reviewed and approved individually following the employee's hire.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
  • Currently enrolled in a college or university or have graduated within the past year.
  • Must be proficient in Microsoft Office programs, including: Excel, Word, and Outlook.
  • Highly organized and self-motivated.
  • Quick learner of software applications.
  • Good written and verbal communication skills are a must as this position will be helping end users understand the product and helping to produce new product feature requests.
  • Team player.
  • Provide support through email, chat, support software, and virtual meetings.
  • Learn the software development process and act as a key player in gathering user feedback, writing up bugs, and helping end users understand how to use essential S&I software. 
  • Learn how to use Seminary & Institute software and systems used to track work.
  • Communicate effectively with users in the field, product managers, and software developers to ensure all parties thoroughly understand issues.
  • Work with Product Managers to help inform them of issues, bugs, and improvement ideas.
  • Maintain professional work habits. (Answer emails, be present in meetings, etc.)
  • Create, Review, and Maintain support content for S&I Support website

What Church of Jesus Christ of Latter-day Saints employees say

Pay

Benefits

Hours and flexibility

Workplace

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