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Remote Chat Support Assistant Jobs in Utah (NOW HIRING)

Flex Dental

Customer Support Technician

Provo, UT · Remote

$17.25 - $23.50/hr

Product specialist for our applications for dental offices. (Tier 1) * Providing support via chat, email, talk, remote session(s) (multi tasking required) Day to Day Operations: * Omni-Channel ...

HireVue Inc

Support Engineer | Fully Remote US

Sandy, UT · On-site +1

... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a member ... While we have a preference for candidates local to the Sandy, UT area to assist with onsite asset ...

SecurityMetrics

Customer Support - French

Orem, UT · Remote

$14.75 - $19/hr

This is an in-house position, and we are not looking to hire remote employees at this time ... Provide basic customer support and account maintenance via phone, email, or chat * Scope customers ...

Brex

Support Specialist

Salt Lake City, UT · Remote

$21 - $23/hr

Where you'll work This role will be fully remote and based in Salt Lake City. Responsibilities ... chat, utilizing AI-powered tools to optimize quality and efficiency * Compose thoughtful ...

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Remote Chat Support Assistant information

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Utah? The most popular types of Remote Chat Support jobs in Utah are:
What are popular job titles related to Remote Chat Support Assistant jobs in Utah? For Remote Chat Support Assistant jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Utah look for? The top searched job categories for Remote Chat Support Assistant jobs in Utah are:
What cities in Utah are hiring for Remote Chat Support Assistant jobs? Cities in Utah with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Remote Medical Support Assistant (Medical Receptionist)

Remote Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions

Salt Lake City, UT • On-site, Remote

$16 - $19.50/hr

Full-time

Posted 17 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) to support the Salt Lake City VA Medical Center located at 500 S. Foothill Drive, Salt Lake City, UT, 84148. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon-Fri, 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Perform appointment scheduling, tracking, and pre- and post-appointment patient contact in accordance with VA scheduling policies.
  • Serve as the designated scheduler/receptionist and coordinate appointment activities across assigned clinics or departments.
  • Screen and respond to incoming phone calls in a courteous and timely manner; answer patient and provider inquiries regarding services.
  • Validate, update, and maintain accurate patient demographic information, including insurance, contact details, and emergency contacts.
  • Process community care consults and referrals using VA systems, including HSRM, PPMS, VistA, and CPRS.
  • Coordinate and authorize Veteran care with community providers when services are not available or cannot be provided timely by the VA.
  • Communicate with internal medical providers regarding VA Community Care rules, regulations, and appropriate processes.
  • Ensure received medical records and administrative documentation are accurately uploaded and integrated into CPRS and VistA.
  • Monitor and report system issues or outages to the contracting supervisor as needed.
  • Utilize Microsoft Office applications (Outlook, Teams, Word, Excel) daily to support scheduling, communication, and reporting.
  • Deliver high-quality customer service to Veterans, families, VA staff, physicians, and contractors at all times.
  • Work collaboratively with supervisors, lead schedulers, and team members to ensure timely patient communications and workflow efficiency.
  • Maintain compliance with VA privacy, security, and confidentiality standards, including HIPAA requirements.
  • Perform additional related duties as assigned.
Qualifications
  • High School diploma or GED equivalent.
  • Proficiency in written and spoken English.
  • Minimum typing speed of 50 words per minute.
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required.

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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