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Remote Chat Support Assistant Jobs in Utah (NOW HIRING)

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Remote Chat Support Assistant information

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Utah? The most popular types of Remote Chat Support jobs in Utah are:
What are popular job titles related to Remote Chat Support Assistant jobs in Utah? For Remote Chat Support Assistant jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Utah look for? The top searched job categories for Remote Chat Support Assistant jobs in Utah are:
What cities in Utah are hiring for Remote Chat Support Assistant jobs? Cities in Utah with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Utah as of June 2026, with employment types broken down into 2% As Needed, 40% Full Time, 48% Part Time, 2% Temporary, 6% Contract, and 2% Nights. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution.

Medical Support Assistant (Medical Receptionist)

Customer Value Partners

Park City, UT • Remote

$17.25 - $21.25/hr

Full-time

Re-posted 23 days ago

Job description

CVP is seeking Medical Support Assistants to join our team in support of our Nation's Veterans at the Salt Lake City VA Health Care System (SLCHCS) in Salt Lake City, UT. These are full-time remote positions based in Wasatch County, Utah supporting both the Health Administration Service (HAS) and the Office of Community Care (OCC) departments. Working hours are Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays. This role is primarily remote but may call for on-site training and support as needed. 

As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care. 


  • Must be a U.S. Citizen and eligible to successfully undergo a Government-sponsored background investigation (NACI) 
  • High School Diploma or GED equivalent  
  • Minimum 6 months of customer service experience 
  • Oral and written proficiency in English  
  • Minimum typing speed of 50 words per minute (WPM) 
  • Basic computer skills required; daily proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) 
  • Basic medical terminology knowledge 
  • No health or physical disability restrictions that would interfere with the performance of assigned duties 
  • Must be able to work independently, make decisions, and exercise sound judgment with limited direct supervision  
  • Prior VA scheduling or medical support assistant experience preferred 
  • Familiarity with HIPAA and Privacy Act requirements preferred 

Shift 

  • Monday – Friday, 8:00 AM – 4:30 PM (8-hour shifts), excluding federal holidays 

Location 

  • Salt Lake City VA Health Care System (SLCHCS) at 500 S Foothill Dr, Salt Lake City, UT 84148  
  • *This is a primarily remote position; must live within 50 miles of Salt Lake City VA Medical Center for on-site training and support.* 

About CVP 

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. 

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. 

At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally. 


Must be a U.S. Citizen and eligible to successfully undergo a Government-sponsored background investigation (NACI) 

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