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Remote Chat Support Coordinator Jobs in Utah (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$20/hr

Day in the Life Driver Support & Coordination Assist in onboarding new Drop to Home drivers ... Respond to driver inquiries related to Drop to Home deliveries via phone, email, chat and SMS.

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$20/hr

Communication & Daily Operations Respond to Drop Coordinator inquiries across phone, email, chat ... support our community. #LI-Remote

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Remote Chat Support Coordinator information

What does a remote chat support coordinator do?

A Remote Chat Support Coordinator is responsible for managing and facilitating online customer support through chat platforms. They assist customers by answering questions, resolving issues, and providing information about products or services. Additionally, they may oversee a team of chat agents, ensure quality standards are met, and handle escalated or complex inquiries. Working remotely allows them to perform these tasks from any location with a reliable internet connection. This role is essential in ensuring a positive customer experience and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a remote chat support coordinator?

To thrive as a Remote Chat Support Coordinator, you need strong written communication, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and basic troubleshooting tools is typically required. Outstanding organizational skills, patience, and the ability to multitask set exceptional coordinators apart. These skills are crucial for delivering efficient, accurate, and high-quality support experiences in a fast-paced remote environment.

How does a remote chat support coordinator typically collaborate with other departments to resolve customer issues?

As a Remote Chat Support Coordinator, you will frequently collaborate with teams such as technical support, product management, and sales to resolve complex customer inquiries. When an issue extends beyond standard troubleshooting, you may escalate tickets or communicate directly with the relevant department to ensure a timely and accurate resolution. Effective communication and documentation are crucial, as you'll often serve as the bridge between customers and internal teams, ensuring all parties are updated on progress. This collaborative environment not only helps resolve customer issues efficiently but also provides opportunities to learn from other departments and expand your professional network.

What is the difference between Remote Chat Support Coordinator vs Remote Customer Service Representative?

AspectRemote Chat Support CoordinatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises chat support team, manages workflowsHandles customer inquiries directly via chat
Employer & Industry UsageTech companies, e-commerce, service providersRetail, telecom, tech, and service industries
Common Search & ComparisonFocuses on coordination and team managementFocuses on direct customer interaction

The Remote Chat Support Coordinator primarily manages and oversees chat support teams, ensuring smooth operations, while the Remote Customer Service Representative directly interacts with customers to resolve issues. Both roles require customer service skills and similar credentials, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Remote Chat Support jobs in Utah?

The most popular types of Remote Chat Support jobs in Utah are:

What are popular job titles related to Remote Chat Support Coordinator jobs in Utah?

For Remote Chat Support Coordinator jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Coordinator jobs in Utah look for?

The top searched job categories for Remote Chat Support Coordinator jobs in Utah are:

What cities in Utah are hiring for Remote Chat Support Coordinator jobs?

Cities in Utah with the most Remote Chat Support Coordinator job openings:

Remote Chat Support Coordinator jobs near you

Remote Support Services Coordinator

Kenect

Pleasant Grove, UT • On-site, Remote

$30 - $35/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

Job description

Position Overview
Kenect is seeking a dependable, organized, and customer-focused Remote Support Services Coordinator to assist customers and internal teams with day-to-day support needs. This role is ideal for someone who communicates professionally, enjoys solving problems, and can manage multiple requests while maintaining a high standard of customer service.
Kenect provides an AI-powered communication and reputation platform used by thousands of dealerships and service businesses across North America. Its platform supports customer messaging, reviews, payments, lead generation, and other business communication workflows.
The Remote Support Services Coordinator will help coordinate customer inquiries, document requests, provide basic assistance, and ensure issues are routed to the appropriate team when additional technical or account-level support is required.
Key Responsibilities
  • Respond to customer inquiries professionally through email, phone, chat, and other approved communication channels.
  • Coordinate incoming support requests and ensure they are handled within established response timelines.
  • Assist customers with general account, product, and service-related questions.
  • Identify customer concerns and determine the appropriate next steps or escalation path.
  • Maintain accurate records of customer interactions, requests, and resolutions.
  • Follow up on outstanding support requests to help ensure timely resolution.
  • Assist customers with basic troubleshooting and navigation of online tools.
  • Coordinate with Customer Success, Support, Sales, and other internal teams when necessary.
  • Provide clear instructions and guidance to customers.
  • Help maintain internal documentation, support resources, and frequently asked questions.
  • Protect confidential customer and company information.
  • Identify recurring customer concerns and communicate trends to appropriate team members.
  • Complete administrative and coordination tasks associated with customer support operations.

These responsibilities are aligned with the type of customer support Kenect describes publicly, including answering customer questions, providing guidance, troubleshooting issues, coordinating escalations, and documenting support activity.
Qualifications
  • 1+ year of experience in customer service, customer support, administrative support, coordination, or a related field preferred.
  • Strong written and verbal communication skills.
  • Excellent organizational and time-management abilities.
  • Comfortable working independently in a remote environment.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple requests and priorities simultaneously.
  • Comfortable navigating web-based applications and software.
  • Ability to learn new systems and processes quickly.
  • Professional and customer-focused communication style.
  • Strong problem-solving and follow-through skills.
  • Reliable internet connection and a suitable workspace for remote work.
Preferred Skills
  • Experience supporting customers through multiple communication channels.
  • Familiarity with CRM, ticketing, messaging, or customer management platforms.
  • Basic technical troubleshooting experience.
  • Experience documenting customer interactions and resolutions.
  • Ability to explain processes and technical information in an easy-to-understand manner.
  • Ability to remain calm and professional when handling challenging customer situations.
What You'll Bring to Kenect
The ideal candidate is proactive, dependable, and comfortable taking ownership of customer requests from beginning to end. Kenect emphasizes ownership, adaptability, teamwork, and strong customer focus as part of its company values.
Benefits & Perks
Eligible Kenect employees may have access to benefits and workplace programs that can include:
  • Health, dental, and vision insurance
  • Life and disability insurance
  • Paid time off
  • Paid parental leave
  • Professional development and career-growth opportunities
  • Employee-focused workplace programs and perks

Benefits and work arrangements can vary by position and employment status, so candidates should confirm applicable benefits during the hiring process. Kenect's careers information specifically highlights health, dental and vision coverage, paid parental leave, career advancement, and remote, hybrid, or in-person arrangements depending on the role.
Equal Opportunity
Kenect is committed to maintaining an inclusive workplace and making employment decisions based on business needs, job requirements, and individual qualifications.

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