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Chat Customer Support Jobs in Utah (NOW HIRING)

Motivosity

Product Support Specialist

Lehi, UT

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues and define them clearly * Provide internal support and troubleshooting to customer success and ...

SecurityMetrics

Customer Support - French

Orem, UT

$14 - $18/hr

Responsibilities Provide basic customer support and account maintenance via phone, email, or chat Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

Responsibilities • Provide basic customer support and account maintenance via phone, email, or chat • Scope customers to determine their PCI Self Assessment Questionnaire type • Help customers ...

Quilt Software

Customer Support Manager

Provo, UT · On-site

... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About The ... support organization. Key Responsibilities * Foster a high-performing, customer-first culture by ...

Quilt Software

Customer Support Manager

Provo, UT · On-site

... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About The ... support organization. Key Responsibilities * Foster a high-performing, customer-first culture by ...

Canopy

Customer Support Specialist - Tier I

South Jordan, UT · On-site

$17.25 - $23.25/hr

The Opportunity As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. Canopy has ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Customer Support: • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Utah

Chat Customer Support information

See Utah salary details

$10

$17

$25

How much do chat customer support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat customer support in Utah is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What are popular job titles related to Chat Customer Support jobs in Utah? For Chat Customer Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Utah look for? The top searched job categories for Chat Customer Support jobs in Utah are:
What cities in Utah are hiring for Chat Customer Support jobs? Cities in Utah with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Utah as of July 2026, with employment types broken down into 3% Locum Tenens, 62% Full Time, 4% Part Time, and 31% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $36,347 per year, or $17.5 per hour.

Product Support Specialist

Motivosity

Lehi, UT

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Come join Motivosity as a Product Support Specialist!

Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.

About the Product Support Specialist position

We are seeking a Product Support Specialist to work with customers to coordinate service and support efforts. This position is a blend of Tier 1 technical support and customer support, working with administrators and customers, by email, chat, and phone.

Product Support responsibilities include:
  • Responding to customer inquiries, via email, chat, and phone to resolve tickets
  • Identify issues and define them clearly
  • Provide internal support and troubleshooting to customer success and implementation teams
Product Support requirements include:
  • Technical abilities: familiarity with software and ability to troubleshoot common issues
  • AI-Forward mindset: Hands-on AI experience that goes beyond chat
  • Customer service skills: outstanding interpersonal skills to serve our customers
  • Communication skills: proficient written and verbal communication
  • Problem solving: strong ability to identify and solve problems
  • Technical college or relevant education is preferred
  • Upbeat, positive, and friendly personality that energizes those around you
  • Prior experience with Intercom or comparable ticketing systems is preferred
  • Prior technical support experience in a Saas environment is preferred

Work Environment

At Motivosity our core values are Stay Young, Serve Others, and Love What You Do. We believe in hiring awesome people and treating them right.

Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game.

This position is a full-time, in-person role, onsite in Lehi, Utah.

Perks of being a MVer:
  • Changing the world by bringing happiness to work environments around the globe
  • Equity
  • Health Insurance and HSA
  • 401(k)
  • Dental Insurance
  • Vision Insurance
  • Team activities
  • On site gym
  • Strong and positive work culture in an exciting startup space
Employment Type: FULL_TIME

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