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Chat Customer Support Jobs in Utah (NOW HIRING)

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14.75 - $19/hr

Provide basic customer support and account maintenance via phone, email, or chat * Scope customers to determine their PCI Self Assessment Questionnaire type * Help customers navigate and understand ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

Responsibilities • Provide basic customer support and account maintenance via phone, email, or chat • Scope customers to determine their PCI Self Assessment Questionnaire type • Help customers ...

SecurityMetrics

Customer Support - French

Orem, UT

$19 - $400/hr

Responsibilities Provide basic customer support and account maintenance via phone, email, or chat Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and ...

Verawholehealth

Customer Support Specialist

Sandy, UT · Hybrid

$20/hr

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide support ... Keep customer information confidential and in compliance with HIPAA regulations * Manages case ...

Castlight Health

Customer Support Specialist

Sandy, UT · On-site

$20/hr

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. * Provide support ... Keep customer information confidential and in compliance with HIPAA regulations * Manages case ...

Kadence

Customer Support Manager

Salt Lake City, UT · On-site

Support Inbox & Customer Communication - Own our support inbox (email and in-app chat via Intercom), delivering timely, accurate, and professional responses. You'll work alongside our AI support ...

Canopy

Customer Support Specialist - Tier I

Draper, UT

$16.75 - $22.75/hr

The Opportunity As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. Canopy has ...

Canopy

Customer Support Specialist - Tier I

Draper, UT · On-site

$16.75 - $22.75/hr

The Opportunity As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. Canopy has ...

Canopy

Customer Support Specialist - Tier I

Draper, UT

$16.75 - $22.75/hr

The Opportunity As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. Canopy has ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Utah

Chat Customer Support information

See Utah salary details

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$17

$25

How much do chat customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chat customer support in Utah is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.04 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Utah?

For Chat Customer Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Utah look for?

The top searched job categories for Chat Customer Support jobs in Utah are:

What cities in Utah are hiring for Chat Customer Support jobs?

Cities in Utah with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $36,347 per year, or $17.5 per hour.

Customer Support Chat/Email Specialist

Conservice

Logan, UT • On-site

$15.75/hr

Full-time

Posted yesterday

New

Conservice rating

7.4

Company rating: 7.4 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

37th of 53 rated energy and utility

Job description

CHAT/EMAIL SPECIALIST
Department: Customer Service
Schedule: Monday - Friday 8 am - 5 pm MT, or Monday - Friday 9 am - 6 pm MT
Wage: $15.75 per hour plus tier based performance pay
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Overview
Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Responsibilities
Address customer service emails
  • Maintain availability in chat software and answer incoming chat requests
  • Maintain high level of quality and customer service in all communication
  • Keep management updated on e-mail volume and specific complaints or issues
  • Communicate with clients and other departments as necessary
  • Assure quality control of outgoing email
  • Submit and follow up on personal EWOK submissions relating to emails and accounts
  • Take on additional assignments or projects as needed
  • Phone use:
    • Inconsistent (up to 5% of a workday)
    • Outbound calls to leasing offices as needed

Qualifications
  • Excellent written communication
  • Strong organization and time management
  • Good verbal & internal communication skills
  • Ability to work independently and efficiently
  • Consistent attendance record
  • No written warnings last 90 days

Education & Experience
  • High School Diploma / GED or equivalent
  • Comfortable enough with computers to learn and utilize Conservice's internal software and document important information
  • Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
  • Past experience with chat/email customer communication helpful

What Conservice employees say

Pay

Benefits

Hours and flexibility

Workplace

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