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Chat Customer Support Jobs in Provo, UT (NOW HIRING)

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19/hr

Responsibilities • Provide basic customer support and account maintenance via phone, email, or chat • Scope customers to determine their PCI Self Assessment Questionnaire type • Help customers ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$19 - $400/hr

Responsibilities Provide basic customer support and account maintenance via phone, email, or chat Scope customers to determine their PCI Self Assessment Questionnaire type Help customers navigate and ...

Canopy

Customer Support Specialist - Tier I

Draper, UT · On-site

$16.75 - $22.75/hr

The Opportunity As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. Canopy has ...

Canopy

Customer Support Specialist - Tier I

Draper, UT · On-site

$16.75 - $22.75/hr

The Opportunity As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. Canopy has ...

Canopy

Customer Support Specialist - Tier I

Draper, UT

$16.75 - $22.75/hr

The Opportunity As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. Canopy has ...

Amicis Global

IT Support

South Jordan, UT · On-site

$24 - $26/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

Amicis Global

IT Support (MOR2JP00017241)

South Jordan, UT · On-site

AU$20 - AU$22/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

Customer Support: * Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. * Build trust and rapport with end users by demonstrating ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Provo, UT

Chat Customer Support information

See Provo, UT salary details

$11

$18

$26

How much do chat customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for chat customer support in Provo, UT is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.76 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Provo, UT?

For Chat Customer Support jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Provo, UT look for?

The top searched job categories for Chat Customer Support jobs in Provo, UT are:

What cities near Provo, UT are hiring for Chat Customer Support jobs?

Cities near Provo, UT with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,768 per year, or $18.2 per hour.

Customer Support - French

SecurityMetrics

Orem, UT • On-site

$19/hr

Full-time

Re-posted 22 days ago

Job description

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!
SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cyber security threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!
Responsibilities
• Provide basic customer support and account maintenance via phone, email, or chat
• Scope customers to determine their PCI Self Assessment Questionnaire type
• Help customers navigate and understand the PCI Self Assessment Questionnaire
Required Skills and Experience
• Fluent in English and French
• Customer Support experience
• Call center experience
• Basic computer skills (i.e. typing, email, web browser)
• Technical troubleshooting
• Desire to learn and grow
• Excellent written and oral communication skills
• Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns
Preferred Skills and Experience
• Familiar with PCI-DSS
• HTML and JavaScript knowledge
• Basic understanding of networks and network devices
• Industry certifications (CompTIA Network+, Security+, Cisco CCENT, CCNA, etc.)

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