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Weekend Customer Support Jobs in Utah (NOW HIRING)

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

Foundever

Customer Support Specialist

Orem, UT · On-site

$17/hr

Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an ... The flexibility to work various full time shifts, including evenings and weekends * Must pass a ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

SecurityMetrics

Customer Support Rep

Orem, UT · On-site

$16 - $400/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

Foundever

Customer Support Specialist

Orem, UT

$17/hr

Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an ... The flexibility to work various full time shifts, including evenings and weekends * Must pass a ...

Pattern

Customer Support Specialist

Lehi, UT · On-site

$17 - $22.75/hr

We are looking for a Customer Support Specialist to act as a primary technical support owner on the Customer Support team. Responsible for delivering a high-quality, scalable support experience for ...

Foundever

Customer Support Specialist

Orem, UT · On-site

$17/hr

Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an ... The flexibility to work various full time shifts, including evenings and weekends * Must pass a ...

SecurityMetrics

Customer Support - French

Orem, UT · On-site

$14 - $18/hr

As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in ...

Pattern

Customer Support Specialist

Lehi, UT

$17 - $22.75/hr

We are looking for a Customer Support Specialist to act as a primary technical support owner on the Customer Support team. Responsible for delivering a high-quality, scalable support experience for ...

Thales

Customer Support Specialist

Salt Lake City, UT · On-site

$17.50 - $23.50/hr

Customer Support Specialist Salt Lake City, UT (Fully onsite) Position Summary Thales is looking ... Position follows a first-shift 9/80 schedule and may require occasional overtime or weekend work.

Foundever

Customer Support Specialist

Orem, UT

$17/hr

Customer Support Specialist Join our dynamic team at Foundever, where every interaction is an ... The flexibility to work various full time shifts, including evenings and weekends * Must pass a ...

Pattern

Customer Support Specialist

Lehi, UT

$17 - $22.75/hr

We are looking for a Customer Support Specialist to act as a primary technical support owner on the Customer Support team. Responsible for delivering a high-quality, scalable support experience for ...

Thales

Customer Support Specialist

Salt Lake City, UT · On-site

$17.50 - $23.50/hr

Customer Support Specialist Salt Lake City, UT (Fully onsite) Position Summary Thales is looking ... Position follows a first-shift 9/80 schedule and may require occasional overtime or weekend work.

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Utah

Weekend Customer Support information

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Utah? The most popular types of Customer Support jobs in Utah are:
What are popular job titles related to Weekend Customer Support jobs in Utah? For Weekend Customer Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Utah look for? The top searched job categories for Weekend Customer Support jobs in Utah are:
What cities in Utah are hiring for Weekend Customer Support jobs? Cities in Utah with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Utah as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Support Rep

Customer Support Rep

SecurityMetrics

Orem, UT • On-site

$16/hr

Full-time

Re-posted 22 days ago

Job description

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Customer Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Customer Support!
SecurityMetrics is looking for experienced Customer Support staff to join our Customer Support team! This is an in-house position, and we are not looking to hire remote employees at this time. We are looking for applicants that have a customer service background to assist customers in understanding our products and processes. As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cybersecurity threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of advanced computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!
Responsibilities
  • Provide basic customer support and account maintenance via phone or email
  • Scope customers to determine their PCI Self Assessment Questionnaire type
  • Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience
  • Basic computer skills (i.e. typing, email, web browser)
  • Basic understanding of networks and network devices
  • Ability to troubleshoot account issues
  • Desire to learn and grow
  • Excellent written and oral communication skills
  • Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience
  • Fluent in English and any of the following languages:
    • Portuguese
    • Chinese/Mandarin
    • Spanish
    • French/Quebecois
  • Part-time positions are available upon review
  • Familiar with PCI-DSS
  • Experience working in a Call Center
  • Experience dealing in Customer Service
  • Familiar with Linux
  • Basic understanding of HTML

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