ZipRecruiter

Log In

1

Weekend Customer Support Jobs in Utah (NOW HIRING)

Collabera

Customer Support Representative

Salt Lake City, UT · On-site

$15.50 - $21/hr

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. * Duties may include processing complaints, filing supply requests for ...

Canopy

Customer Support Specialist - Tier I

Draper, UT

$16.75 - $22.75/hr

Customer Support Specialist - Tier 1 Canopy, Draper, UT About Us Canopy is a fast-growing SaaS ... May require evening or weekend coverage depending on team rotation and seasonality. * Ability to ...

Canopy

Customer Support Specialist - Tier I

Draper, UT · On-site

$16.75 - $22.75/hr

Customer Support Specialist - Tier 1 Canopy, Draper, UT About Us Canopy is a fast-growing SaaS ... May require evening or weekend coverage depending on team rotation and seasonality. * Ability to ...

Canopy

Customer Support Specialist - Tier I

Draper, UT · On-site

$16.75 - $22.75/hr

Customer Support Specialist - Tier 1 Canopy, Draper, UT About Us Canopy is a fast-growing SaaS ... May require evening or weekend coverage depending on team rotation and seasonality. * Ability to ...

previous page

Showing results 41-60

All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Utah

Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Utah?

The most popular types of Customer Support jobs in Utah are:

What are popular job titles related to Weekend Customer Support jobs in Utah?

For Weekend Customer Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Utah look for?

The top searched job categories for Weekend Customer Support jobs in Utah are:

What cities in Utah are hiring for Weekend Customer Support jobs?

Cities in Utah with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Support Representative

The Grace Company

West Jordan, UT • On-site

$18/hr

Other

PTO

Re-posted 16 days ago

Job description

About The Grace Company: Since creating our first quilting frame, The Grace Company has been dedicated to connecting people with their passions through innovative solutions. We are a company focused on enriching lives, and we find joy in seeing our customers' crafts enrich the lives of others. Our goal is to make quilting and crafting more accessible to a wider community. From product design to customer service, we are committed to providing the best possible experience.

Position Overview: As a Customer Support Representative at Grace Company, you'll be the first point of contact for customers who need help getting the most out of their quilting machines, frames, software, and accessories. Your day will be spent on both inbound and outbound calls where you will be diagnosing issues, following up on open cases, walking customers through solutions, and making sure every interaction ends with the customer feeling confident and taken care of.

This isn't a scripted call center role. You'll build real product knowledge over time and use genuine troubleshooting skills to work through problems that don't always have an obvious answer. We're looking for someone who is comfortable with technology, stays calm under pressure, and cares about solving a problem the right way and not just getting the customer off the phone. Quilting experience is a bonus, but not a requirement. What matters most is the ability to learn a technical product and communicate clearly with customers of all skill levels.

What You'll Do:

  • Handle inbound and outbound customer calls professionally and with a friendly, clear communication style.
  • Troubleshoot and diagnose issues with our quilting machines, frames, software, and accessories, and walk customers through solutions at their pace.
  • Process replacement parts orders for customers as needed.
  • Follow up on open cases to make sure customer issues are fully resolved.
  • Build and maintain a strong working knowledge of our product line.
  • Document customer interactions and case notes accurately.

What You'll Bring:

  • Prior customer service experience.
  • The ability to communicate technical concepts clearly and adjust your approach based on each customer's level of experience and comfort.
  • A general comfort with technology and a willingness to troubleshoot unfamiliar issues.
  • The ability to manage multiple open cases at once and keep things moving.
  • The ability to work through a problem even when information is incomplete or unclear, and manage customer expectations while working toward a resolution.
  • The ability to document and accurately describe issues and resolutions.
  • A commitment to following established procedures and escalation paths.
  • A strong ability to retain and apply product knowledge while maintaining a willingness to keep learning as our products and software continue to evolve.
  • The ability to remain calm and professional when working with frustrated or upset customers.

What Sets You Apart:

  • Experience in a support role that involved troubleshooting or problem solving.
  • Proven troubleshooting skills.
  • Familiarity with Windows operating systems and Android devices.
  • Familiarity with software installation, configuration, and updates.
  • Familiarity with quilting, sewing, or fiber arts.

Why You'll Love Working Here:

  • Great Work Environment: Join a friendly and supportive team.
  • Competitive Pay: Starting at $18.00 per hour.
  • Time Off: We offer paid holidays and vacation after a short introductory period, plus a personal-time accrual program.
  • Convenient Location: Our office is conveniently located on Redwood Road in West Jordan.

Apply