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Non Voice Chat Support Jobs (NOW HIRING)

AWS Connect Engineer

Dallas, TX · On-site

$50 - $55/hr

Enable voice/chat/email channels and manage outbound dialer. Develop Lambda functions and integrate ... Perform testing/debugging, optimize performance, and support UAT/monitoring. Required Skills 5+ ...

Data Entry Specialist-1

$17.50 - $23.25/hr

... and supporting healthcare, education, and employment screening programs. This is a non-voice, back-office role requiring strong attention to detail, analytical skills, and the ability to work ...

Crisis Worker

Oakton, VA · On-site

$18 - $21/hr

... support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non ...

Support Agent, X Money

Bastrop, TX

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... and care across voice, chat, and email channels. You'll tackle issues related to accounts ...

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

... support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non ...

Crisis Worker

Oakton, VA · Remote

$18 - $21/hr

... support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non ...

Showing results 41-60

Non Voice Chat Support information

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$23

$33

$42

How much do non voice chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for non voice chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What are some common challenges faced in a non voice chat support role, and how can they be managed effectively?

Non Voice Chat Support professionals often handle multiple customer conversations simultaneously, which can be challenging in terms of maintaining accuracy and response speed. It’s important to develop strong multitasking abilities and use templates or knowledge bases efficiently to provide timely, personalized support. Being proactive in clarifying customer issues and practicing clear, concise written communication helps minimize misunderstandings. Regular feedback and collaboration with team members can also improve workflow and customer satisfaction.

What is non voice chat support?

Non Voice Chat Support is a customer service role where agents assist customers through text-based platforms like live chat, email, or messaging apps, rather than phone calls. Agents respond to customer inquiries, resolve issues, and provide information using written communication. This type of support is popular in businesses that want to offer quick, convenient, and discreet help to customers who may prefer not to speak on the phone. Non Voice Chat Support requires strong typing, comprehension, and problem-solving skills.

What is the difference between Non Voice Chat Support vs Customer Service Representative?

AspectNon Voice Chat SupportCustomer Service Representative
Communication MethodText-based chat, email, messagingPhone calls, face-to-face, sometimes chat
Work EnvironmentRemote or office, computer-focusedCall centers, retail, office settings
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, empathy
Industry UsageTech support, e-commerce, SaaSRetail, telecom, hospitality

Non Voice Chat Support primarily involves assisting customers through text-based channels like chat and email, focusing on written communication. Customer Service Representatives often handle calls and face-to-face interactions, requiring strong verbal skills. Both roles are essential in customer service but differ in communication methods and work environments.

What are the key skills and qualifications needed to thrive as non voice chat support?

To excel as a Non Voice Chat Support representative, you need strong written communication skills, attention to detail, and a basic educational qualification such as a high school diploma. Familiarity with customer support platforms like Zendesk, LiveChat, or Salesforce is typically required, along with basic computer proficiency. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty in a digital environment.
More about Non Voice Chat Support jobs
What cities are hiring for Non Voice Chat Support jobs? Cities with the most Non Voice Chat Support job openings:
What states have the most Non Voice Chat Support jobs? States with the most job openings for Non Voice Chat Support jobs include:
Infographic showing various Non Voice Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

System Support Specialist (IT/Interior Communications) with Security Clearance

D9Tech Resources, LLC

Norfolk, VA • On-site

$60K/yr

Other

Posted 24 days ago


Job description

D9TECH RESOURCES, LLC
SDVOSB | SBA 8(a) | Cleared Federal & Department of Defense Support System Support Specialist
IT & Interior Communications | Berthing & Messing Program
Location: Hampton Roads, VA (Norfolk, Portsmouth, Newport News area)
Clearance: Active or interim Secret required at start of performance
Citizenship: U.S. citizenship required
Work Setting: On-site and shipboard, aboard marine craft in an active shipyard
Type & Level: Full-time | Mid-level (5+ years of relevant experience) About the Role
D9Tech Resources is hiring a System Support Specialist to serve as the information technology and interior communications subject matter expert aboard the Navy's duty crew berthing barges. You will install, maintain, and repair the voice and non-voice communication systems that keep each craft operational for the crews it houses. The work is hands-on and shipboard, and it ranges widely, from telephone key systems one day to alarm circuits and local area network cabling the next.
This is the role for someone who likes to own the communications and IT lifeline of a vessel from end to end. You will be the person the crew turns to when a system needs to be stood up, kept running, or brought back after a fault, and you will document the work so the next hand knows exactly what was done. What You Will Do • Install, troubleshoot, program, maintain, modify, and repair voice and non-voice communication systems, including switching equipment, consoles, relay racks, radios, intercom and public address systems, alarm systems, and telephone key systems. • Run cable and wire to telephone sets, terminal connectors, lugs, pins, and screws, and terminate the equipment associated with non-voice circuits and local area network data circuits. • Repair or replace damaged and deteriorated telephone and telecommunication wiring from the pier-side connection point onto the craft, including telephone jacks. • Support general electrical inspection, maintenance, and repair of shipboard electrical equipment such as distribution panels, outlets, switches, wiring, lighting fixtures, and power cords. • Test units and systems after repair to confirm proper operation, and document your work in accordance with program maintenance procedures.
Required Qualifications • U.S. citizen, able to obtain and hold a Secret clearance, with an active or interim clearance in place when performance begins. • Demonstrated experience installing, maintaining, and troubleshooting voice and data communication systems, along with general IT support. • Working knowledge of telephone key systems, LAN cabling, intercom and public address systems, and alarm or interior communication systems. • Ability to read and apply technical manuals, schematics, and wiring diagrams. • Comfortable working aboard marine craft in an active shipyard, and able to comply with OSHA shipyard employment standards (29 CFR 1915) and related safety directives. Preferred Qualifications • Associate degree in information technology, electronics, or a related field, or equivalent technical training, consistent with the System Support Specialist occupational standard. • Prior experience supporting Navy, marine, or other maritime communication systems.
Compensation
This is a Service Contract Act covered position. Pay starts at the applicable Department of Labor wage determination rate, and D9Tech can offer above that starting rate based on a candidate's years of relevant experience. Overtime is paid at one and one half times the base rate for hours worked beyond forty in a week. • Hampton Roads, VA: starting at $28.83 per hour, about $60,000 per year at full time.
Schedule & Work Environment
Regular hours are 0700 to 1530, Monday through Friday, excluding federal holidays. Overtime, including weekends and holidays, may be required on short notice. All work is performed on-site and shipboard within an active shipyard, so the ability to move about marine craft and work safely in that environment is essential. About D9Tech Resources
D9Tech Resources is a Service-Disabled Veteran-Owned Small Business and SBA 8(a) participant delivering cleared engineering and technical support to Federal and Department of Defense customers. We build teams that keep mission-critical systems installed, maintained, and ready. D9Tech Resources LLC | SDVOSB | SBA 8(a) | | 757.986.0009 | d9tech.net