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Non Voice Chat Support Jobs (NOW HIRING)

DRG

System Support Specialist

Kittery, ME · On-site

Voice and non-voice communication systems include (but not limited) to switching equipment ... Resolve support related issues independently but may escalate complex and/or high priority problems ...

voize

Working Student - Customer Support (m/f/d)

$17.50 - $22.25/hr

Manage inbound voice, chat, and email support during your shift * Own cases end-to-end - triage, follow-up, and clear handover * Partner with Technical Support on complex issues and escalations

voize

Working Student - Customer Support (m/f/d)

$17.50 - $22.25/hr

Manage inbound voice, chat, and email support during your shift * Own cases end-to-end - triage, follow-up, and clear handover * Partner with Technical Support on complex issues and escalations

voize

Working Student - Customer Support (m/f/d)

$17.50 - $22.25/hr

Manage inbound voice, chat, and email support during your shift * Own cases end-to-end - triage, follow-up, and clear handover * Partner with Technical Support on complex issues and escalations

voize

Working Student - Customer Support (m/f/d)

$17.50 - $22.25/hr

Manage inbound voice, chat, and email support during your shift * Own cases end-to-end - triage, follow-up, and clear handover * Partner with Technical Support on complex issues and escalations

Genpact

Sr. Associate - Customer Care - Non - Voice 5B

$19.75 - $27/hr

Analyze account information and supporting documentation to ensure completeness, accuracy, and ... Care - Non - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The ...

Precision Technologies

Voice Engineer

Irving, TX · On-site

The successful candidate will provide technical support and guidance to internal stakeholders and ... chat, and in-person interactions. We are looking for a self-motivated professional with strong ...

New

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Excellent native-level written and verbal communication skills in language of support, with 2 years experience in customer support for said language (chat, voice, email) working with direct consumers ...

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All JobsNon Voice Chat Support Jobs

Non Voice Chat Support information

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How much do non voice chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for non voice chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What are some common challenges faced in a non voice chat support role, and how can they be managed effectively?

Non Voice Chat Support professionals often handle multiple customer conversations simultaneously, which can be challenging in terms of maintaining accuracy and response speed. It’s important to develop strong multitasking abilities and use templates or knowledge bases efficiently to provide timely, personalized support. Being proactive in clarifying customer issues and practicing clear, concise written communication helps minimize misunderstandings. Regular feedback and collaboration with team members can also improve workflow and customer satisfaction.

What is non voice chat support?

Non Voice Chat Support is a customer service role where agents assist customers through text-based platforms like live chat, email, or messaging apps, rather than phone calls. Agents respond to customer inquiries, resolve issues, and provide information using written communication. This type of support is popular in businesses that want to offer quick, convenient, and discreet help to customers who may prefer not to speak on the phone. Non Voice Chat Support requires strong typing, comprehension, and problem-solving skills.

What is the difference between Non Voice Chat Support vs Customer Service Representative?

AspectNon Voice Chat SupportCustomer Service Representative
Communication MethodText-based chat, email, messagingPhone calls, face-to-face, sometimes chat
Work EnvironmentRemote or office, computer-focusedCall centers, retail, office settings
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, empathy
Industry UsageTech support, e-commerce, SaaSRetail, telecom, hospitality

Non Voice Chat Support primarily involves assisting customers through text-based channels like chat and email, focusing on written communication. Customer Service Representatives often handle calls and face-to-face interactions, requiring strong verbal skills. Both roles are essential in customer service but differ in communication methods and work environments.

What are the key skills and qualifications needed to thrive as non voice chat support?

To excel as a Non Voice Chat Support representative, you need strong written communication skills, attention to detail, and a basic educational qualification such as a high school diploma. Familiarity with customer support platforms like Zendesk, LiveChat, or Salesforce is typically required, along with basic computer proficiency. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty in a digital environment.
More about Non Voice Chat Support jobs
What cities are hiring for Non Voice Chat Support jobs? Cities with the most Non Voice Chat Support job openings:
What states have the most Non Voice Chat Support jobs? States with the most job openings for Non Voice Chat Support jobs include:
What job categories do people searching Non Voice Chat Support jobs look for? The top searched job categories for Non Voice Chat Support jobs are:
Non Voice Chat Support jobs near you
Infographic showing various Non Voice Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

System Support Specialist

DELAWARE RESOURCE GROUP OF OKLAHOMA

Kittery, ME • On-site

Full-time

Posted 10 days ago

Job description

This position is contingent upon contract award.
A System Support Specialist is responsible for providing troubleshooting assistance and problem resolution for workstations to include printers, desk phones, and company-provided mobile phone questions in a variety of environments. Such assistance and resolution are provided for personal computers, mini/mainframe computers, client servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.
Essential Duties and Responsibilities include, but are not limited to :
  • Represent the Information Technology team when interacting with the workforce.
  • Provide support for all Information Technology products and services.
  • Install, troubleshoot, program, maintain, modify, repair, and replace (if needed) to original condition for voice and non-voice communication systems. Voice and non-voice communication systems include (but not limited) to switching equipment, consoles, relay racks, miscellaneous radio, intercom and public address systems; alarm systems; and telephone key systems; LAN computer data circuits, etc.
  • Run cables or wire to telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and terminating equipment for non-voice circuits. Repair damaged or deteriorated telephone or other telecommunication wiring to original condition or replace from the pier side connection point to the craft including telephone jacks.
  • Replace cracked, missing, or inoperative plug-in or screw connected telephone jacks.
  • Answer questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communication policy.
  • Determine the most effective manner to resolve personnel's technical issues.
  • Engage in research and in-depth troubleshooting to resolve technical issues.
  • Resolve support related issues independently but may escalate complex and/or high priority problems to the appropriate Information Technology team members for resolution.
  • Verify suggested solutions effectively resolve the users' problems through verbal or email follow up.
  • Provide assistance with personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages.
  • Per contract requirements, must be able to respond to urgent calls outside of regular working hours.
  • Other duties as identified and assigned

Requirements
Required Education and Experience
  • Associate's degree in Computer Science, Engineering, or related discipline.
  • Active DoD Personnel Security Clearance
  • Minimum 1 year experience providing workstation support.
  • Ability to learn quickly and work independently.
  • Experience with Windows 7 & 10 Workstations.
  • Experience with hardware repair (break-fix) and configuration/installation.
  • Experience in Wireless network support.
  • Knowledge of LAN/WAN networking.
  • Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software.
  • Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support.
  • Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus.
  • Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support.
  • Excellent customer service/problem-solving skills.
  • Excellent communication skills both verbal and written.

Certificates, Licenses, Registrations
  • MCSE/MCSA certification
  • Certifications: Microsoft MTA, CompTIA A+, Network+, Security+
  • Experience with SMS, Active Directory and/or Group Policy.

Supervisory Responsibilities
  • As Required.

Security Responsibilities
  • Eligible and obtain a DoD Personnel Security Clearance.
  • Must comply with all company Information Systems security policies and procedures.
  • May be responsible for proper classification and marking of all information and materials. Employee shall not divulge any information, or afford access to other employees not having a need-to-know authorization. Shall not divulge information outside the company without management approval. Will be required to execute company non-disclosure agreement prior to access to any controlled information.

Language Skills
Must be able to read, write, speak, and understand the English language. Must have the ability to read, analyze, and interpret complex words and technical documents/diagrams.
Must be able to effectively communicate orally and in writing and work effectively as part of a team.
Reasoning Ability and Mathematical Skills
Must be able to analyze problems, collect data, establish facts, and draw valid conclusions. An ability to interpret complex customer requirements and attitudes from verbal, non-verbal, and written communication is desirable. Must be able to calculate figures and numbers, and percentages and be able to draw and interpret graphs. Ability to read and understand electrical schematics and drawings.
Work Environment and Physical Demands
The work environment and physical characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to lift and/or move at least 50 pounds.
  • Must be able to walk and/or climb stairs and ladders.
  • Must be able to accommodate confined spaces.
  • Must be able to stoop, bend, and crawl on top or under equipment.
  • Must be able to detect odors, noises, bangs, etc., or other sounds to detect discrepancies of malfunctioning equipment.
  • Must be able to distinguish colors.
  • Must be able to perform Domestic and International travel as required.
  • Shop floor environment.
  • Will be working in areas with risk of injury from electrical applications, moving mechanical parts, hydraulic, or pneumatic systems under pressure and electrical motion systems.
  • May be exposed to conditions of extreme heat, airborne particles, and loud noises.

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