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Non Voice Chat Support Jobs (NOW HIRING)

Customer Support

Milford, OH · On-site

$14.75 - $19/hr

... across voice, chat, and email channels. Resolve customer issues at the first point of contact ... for non technical audiences Structured problem solving and analytical thinking Empathy ...

SDET

East Hartford, CT · On-site

$49.75 - $64/hr

Hartford, CT (Onsite) Client is seeking a hands-on Software Development Engineer in Test (SDET) to support Client''''s Conversational AI platform across Voice and Chat channels. The candidate will be ...

On Premise Routing, Multi-media (including voice, chat, email, and social), Reporting platforms (Icon, Infomart, and CCPulse), Infrastructure, and Integration with non-Genesys products. • Assist in ...

The ideal candidate will have a background in Customer Experience (CX) Design for Voice/Chat ... • Support the testing and deployment of new features and enhancements. • Provide ongoing ...

Technical Support Specialist

Burnsville, MN · On-site

$28.33 - $33.65/hr

Dynacord, Electro-Voice, RTS and Telex , we are committed to delivering innovative solutions that ... Provide phone, email, and chat support for ElectroVoice and Dynacord products. * Serve as the ...

Excellent native-level written and verbal communication skills in language of support, with 2 years experience in customer support for said language (chat, voice, email) working with direct consumers ...

Showing results 21-40

Non Voice Chat Support information

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$23

$33

$42

How much do non voice chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for non voice chat support in the United States is $33.35, according to ZipRecruiter salary data. Most workers in this role earn between $26.44 and $38.46 per hour, depending on experience, location, and employer.

What is non voice chat support?

Non Voice Chat Support is a customer service role where agents assist customers through text-based platforms like live chat, email, or messaging apps, rather than phone calls. Agents respond to customer inquiries, resolve issues, and provide information using written communication. This type of support is popular in businesses that want to offer quick, convenient, and discreet help to customers who may prefer not to speak on the phone. Non Voice Chat Support requires strong typing, comprehension, and problem-solving skills.

What are the key skills and qualifications needed to thrive as non voice chat support?

To excel as a Non Voice Chat Support representative, you need strong written communication skills, attention to detail, and a basic educational qualification such as a high school diploma. Familiarity with customer support platforms like Zendesk, LiveChat, or Salesforce is typically required, along with basic computer proficiency. Excellent problem-solving abilities, patience, and a customer-oriented attitude are standout soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty in a digital environment.

What are some common challenges faced in a non voice chat support role, and how can they be managed effectively?

Non Voice Chat Support professionals often handle multiple customer conversations simultaneously, which can be challenging in terms of maintaining accuracy and response speed. It’s important to develop strong multitasking abilities and use templates or knowledge bases efficiently to provide timely, personalized support. Being proactive in clarifying customer issues and practicing clear, concise written communication helps minimize misunderstandings. Regular feedback and collaboration with team members can also improve workflow and customer satisfaction.

What is the difference between Non Voice Chat Support vs Customer Service Representative?

AspectNon Voice Chat SupportCustomer Service Representative
Communication MethodText-based chat, email, messagingPhone calls, face-to-face, sometimes chat
Work EnvironmentRemote or office, computer-focusedCall centers, retail, office settings
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, empathy
Industry UsageTech support, e-commerce, SaaSRetail, telecom, hospitality

Non Voice Chat Support primarily involves assisting customers through text-based channels like chat and email, focusing on written communication. Customer Service Representatives often handle calls and face-to-face interactions, requiring strong verbal skills. Both roles are essential in customer service but differ in communication methods and work environments.

More about Non Voice Chat Support jobs

What cities are hiring for Non Voice Chat Support jobs?

Cities with the most Non Voice Chat Support job openings:

What states have the most Non Voice Chat Support jobs?

States with the most job openings for Non Voice Chat Support jobs include:

Infographic showing various Non Voice Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,375 per year, or $33.4 per hour.

Shipboard Telecommunications Mechanic

United Support Services

Norfolk, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are currently looking for an experienced Shipboard Telecommunications Mechanic II to provide support to U.S. Navy operations in the Hampton Roads, VA area. This position offers a competitive salary and unique opportunity to perform various shipboard and communications support duties.Military Veterans highly encouraged to apply!


Duties and Responsibilities
Install, remove, maintain, modify, troubleshoot, and repair voice and non-voice communication systems including intercoms, public address systems, alarm systems, and electronic and electromechanical telephone systems.
Install and maintain telecommunications cabling, computer networking systems, line drivers, terminal connectors, and associated communications equipment.
Run cables and wire to telephone sets, terminal connectors, lugs, pins, screws, and terminating equipment for voice and non-voice circuits.
Install, maintain, troubleshoot, and repair equipment including PAC-STAR telephone systems, modems, patch panels, station carrier units, line couplers, speed dialers, voice recorders, telefax machines, and local wire and cable systems.
Utilize testing equipment including voltmeters, ohmmeters, continuity testers, handsets, breakout boxes, decibel meters, optical time domain reflectometers, and computer diagnostic equipment.
Analyze and restore faulty voice and non-voice circuits supporting computers, data systems, and alarm circuits.
Provide technical assistance to entry-level computer operators, programmers, systems analysts, and subject matter specialists in resolving communications and equipment issues.
Maintain, troubleshoot, and repair fire and flooding alarm systems.
Maintain, troubleshoot, and repair CATV systems and LAN equipment.
Troubleshoot and repair X09/X10 door locks and KABA Simplex locking systems.
Resolve difficult computer operating issues involving unusual equipment connections, channel configurations, and processing requirements.
Receive work assignments through service tickets, work orders, or project assignments and independently determine work sequences, tools, and materials required.
Follow layout sheets, craft plans, floor plans, circuit schematics, technical descriptions, and manufacturer guidance.
Employees are expected to provide their own customary trade hand-tools necessary to perform their job duties, subject to applicable federal, state, and local laws.

  • Employees are expected to perform other duties as assigned, including tasks outside of their primary trade, when required to support operational needs. Such assignments may be temporary or may continue for an extended period of time.


Required Experience:

Shipboard experience required.

Messing & Berthing Barge Experience preferred.

Familiarity with naval vessel environments and shipboard operations.

Minimum of three (3) years of experience installing, testing, maintaining, removing, and repairing intercom and public address systems and calibrating communications equipment.
Troubleshooting experience with voice and non-voice communication systems.
Experience with computer cabling and networking systems.
Experience utilizing testing equipment including voltmeters, ohmmeters, current flow testers, and continuity testers.
Ability to work independently and perform duties with minimal supervision.
Ability to read, interpret, and implement job specifications and technical documentation.

Experience troubleshooting and repairing CATV systems and LAN equipment.
Experience troubleshooting and repairing phone systems, alarm systems, intercoms, and communications networks.
Experience performing testing of installed wiring using specifications and technical drawings.
Ability to lift, carry, and transport heavy equipment and materials weighing up to 50 lbs.
Ability to work aboard ships, in shipyards, confined spaces, and industrial environments.
Ability to climb ladders and work in high heat, humidity, noisy, and physically demanding conditions.
Strong verbal communication and technical reporting skills.


Qualifications:

Must have Security Clearance.

Must have Drivers License.

Associate's Degree in a related field.

Ability to pass a government background investigation.


ADA Notations:

The physical job requirement involves, but is not limited to, walking, reaching, bending-over, concentration in the presence of noise, lifting items up to 50 lbs., and traversing narrow passageways, climbing ladders/stairs, and operating in confined spaces onboard naval vessels, barges, and in buildings.


Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance


Job Type: Full-time, Non-Exempt


United Support Services, Inc. is proud to be an Equal Employment Opportunity and affirmative action employer.