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Zendesk Chat Support Jobs (NOW HIRING)

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Provide first-level contact and support for users via phone, email, or chat. * Diagnose and resolve ... Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk). * Maintain ...

Sena Technologies Inc

Wave Support Staff

Irving, TX · On-site

... chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software ... Experience with ticketing systems (e.g., Zendesk, Jira) is preferred. * Familiarity with Warehouse ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

... Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision • Participate in daily review sessions to discuss trends with overall request volume ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

... Chat, and ZenDesk Talk (phone support), ensuring timely and accurate resolutions. Strategy and Vision · Participate in daily review sessions to discuss trends with overall request volume ...

OnTheClock LLC

Support Specialist

Clinton Township, MI · On-site

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Experience with Salesforce or Zendesk (CRM) style ticketing systems * Familiarity with SLAs and ...

On the Clock

Support Specialist

Clinton Township, MI

$45K/yr

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Experience with Salesforce or Zendesk (CRM) style ticketing systems * Familiarity with SLA's and ...

On the Clock

$45K/yr

Provide timely, high-quality support across phone, ticket, and chat channels, meeting service-level ... Experience with Salesforce or Zendesk (CRM) style ticketing systems * Familiarity with SLA's and ...

Awardco

Client Support Representative

Lindon, UT

$15 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ... Zendesk Why join Awardco? * We have a revolutionary, client-approved product. * One of the fastest ...

Awardco

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Communicate with clients via email, chat, and phone * Ensure client satisfaction in every ... Zendesk Why join Awardco? * We have a revolutionary, client-approved product. * One of the fastest ...

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

Provide timely, professional, and accurate responses to clients via phone, email, and chat ... Working knowledge of CRM, ticketing, or customer support platforms (e.g., Salesforce, Zendesk, Jira ...

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Zendesk Chat Support information

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$14

$26

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How much do zendesk chat support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for zendesk chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Zendesk Chat Support position, and why are they important?

To excel as a Zendesk Chat Support representative, you should have strong written communication skills, problem-solving abilities, and experience in customer service. Familiarity with the Zendesk platform and related CRM or ticketing software is commonly required, while certifications in customer support tools can be an advantage. Patience, adaptability, and a customer-focused mindset are standout soft skills in this position. These abilities are vital for providing efficient, accurate assistance while maintaining high customer satisfaction in a fast-paced, digital environment.

What is a Zendesk Chat Support job?

A Zendesk Chat Support job involves assisting customers via live chat using the Zendesk platform. Support agents help answer questions, troubleshoot issues, and provide guidance on products or services in real-time. The role requires strong communication skills, multitasking abilities, and a good understanding of the company's offerings. Agents may also document customer interactions and escalate complex issues to higher support levels when necessary.

What does a typical day look like for someone working in Zendesk Chat Support?

A typical day for a Zendesk Chat Support specialist involves responding to customer inquiries in real-time via chat, troubleshooting issues, escalating complex problems to relevant departments, and ensuring that all interactions are documented accurately within Zendesk. You will often work closely with team members, share updates in team chat channels, and collaborate with different departments to resolve customer needs promptly. The role may also include monitoring ticket queues, following up with customers, and contributing to help center articles or FAQs. This dynamic environment keeps you engaged and sharpens your multitasking and customer service skills.

More about Zendesk Chat Support jobs
What cities are hiring for Zendesk Chat Support jobs? Cities with the most Zendesk Chat Support job openings:
What are the most commonly searched types of Zendesk Chat Support jobs? The most popular types of Zendesk Chat Support jobs are:
What job categories do people searching Zendesk Chat Support jobs look for? The top searched job categories for Zendesk Chat Support jobs are:
Zendesk Chat Support jobs near you
Infographic showing various Zendesk Chat Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

Enterprise Support & Solutions Admin II

acv

Dallas, TX

Other

Posted 5 days ago

Job description

Who we are looking for:

 

The Enterprise Support & Solutions Administrator II supports the organization by triaging, escalating and resolving incidents and technical requests involving our internal platform, systems, and technology tools. This position plays a crucial role in ensuring user satisfaction, resolving technical issues, and contributing to the overall success of our IT support services. The Enterprise Support & Solutions Administrator II will be part of a team serving as a liaison between our internal users and the Business, Product & Engineering and Information Technology organizations.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
  • Provide first level, basic to intermediate technical support to users of ACV’s platforms, systems and associated technology tools; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
  • Gather information to identify and assess the nature of incidents and problems
  • Record incidents in support ticketing system to maintain a log for escalation to other teams
  • Escalate complex issues to higher-level technical resources as needed
  • Develop and maintain documentation to facilitate self-service problem solving and process improvement
  • Utilize procedures and standards to ensure operational consistency on a nationwide basis and update documentation as required
  • Stay current with industry trends and emerging technologies to provide informed technical support.
  • Perform additional duties as assigned.

What you will need:

  • High School or GED - required
  • 2 - 3 year(s) Industry experience in a fast-paced, high-energy environment
  • Ability to read, write, speak and understand English.
  • Experience supporting remote users over phone, email, chat and text
  • Experience supporting enterprise systems and applications with a 24/7 user base
  • Experience using and troubleshooting both Windows and Mac operating systems
  • Experience supporting mobile iOS devices, like iPhones and iPads
  • Demonstrated customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Ability to take ownership of user interactions and be proactive when dealing with user issues
  • Ability and desire to learn new technologies and skills
  • Ability to deal tactfully with persons in authority, co-workers, and members of the public
  • Familiarity with tools such as G-Suite, Okta, Slack, Zoom, Zendesk, PagerDuty, Jira, Mixpanel, or Instabug is a plus
  • Familiarity with ITIL standards and IT Security compliance standards and practices is a plus

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