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Technical Support Representative Jobs in Florida

KeyStaff

Technical Support Professional

Naples, FL · On-site

$24/hr

Please see the details below for the Technical Support Professional position: Role Overview: Provide technical support, customer assistance, and problem resolution to information system users via ...

Cohesity

Technical Support Manager

Heathrow, FL · On-site

Cohesity is seeking a motivated, people-focused leader to join the Technical Support and Digital Innovation (TSDI) organization. This role is ideal for someone who leads with purpose, influences ...

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Kelly Tractor - Florida

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Product Support Representative

West Palm Beach, FL · On-site

$55K - $57K/yr

Product Support Representative-PSR South Florida Caterpillar dealership seeking a Product Support ... Technical assistance is provided to the customer when needed. Customers are contacted on a ...

Kelly Tractor - Florida

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Product Support Representative

Fort Myers, FL · On-site

$55K - $57K/yr

Product Support Representative-PSR South Florida Caterpillar dealership seeking a Product Support ... Technical assistance is provided to the customer when needed. Customers are contacted on a ...

Outcomes Operating, Inc.

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Client Support Rep Orlando Office - ORLANDO, FL 32809 Job Summary The Client Support Representative ... Experience in a technical call center environment preferred. * Certified Pharmacy Technician ...

Ametek

Technical Support Advanced Specialist

Lake Mary, FL · Hybrid

$28 - $32/hr

FARO CREAFORM is seeking a Technical Support Specialist Tier 3 who performs duties to provide technical support to domestic and international customers, product distributors and sales representatives ...

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All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Florida

Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support representative in Florida is $15.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.98 per hour, depending on experience, location, and employer.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions typically start lower, while experienced reps with specialized skills or certifications can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
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What job categories do people searching Technical Support Representative jobs in Florida look for? The top searched job categories for Technical Support Representative jobs in Florida are:
What cities in Florida are hiring for Technical Support Representative jobs? Cities in Florida with the most Technical Support Representative job openings:
What are popular job titles related to Technical Support Representative jobs in FL? For Technical Support Representative jobs in FL, the most frequently searched job titles are:
Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,840 per year, or $15.8 per hour.

Technical Support Professional

KeyStaff

Naples, FL • On-site

$24/hr

Full-time

Re-posted 11 days ago

Job description

Please see the details below for the Technical Support Professional position:
Role Overview:
Provide technical support, customer assistance, and problem resolution to information system users via phone and email. Responsibilities include walking users through problem resolution, explaining system procedures, developing and conducting user training, and installing, maintaining, and troubleshooting personal computers, networks, and peripheral equipment. The role may also involve database maintenance and data reporting for assigned software applications.
Position Details:
- Pay Rate: $24.00 per hour
- Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Requirements:
- Ability to speak, read, and write in English fluently
- Successful completion of a driving record check, drug screening, and background clearance
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