ZipRecruiter

Log In

1

Weekend Email Customer Support Jobs in Florida (NOW HIRING)

Aspire Fiber

Customer Support Specialist

Lake Mary, FL · On-site

$17 - $23/hr

About the Role The Customer Support Specialist serves as the first point of contact for customers ... email, and chat channels. * Flexibility to work evenings, weekends, or holidays as needed based on ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper ... Process RMAs and respond to voicemail and email support requests * Follow all safety, security, and ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and ... Place consumable and certificate orders for customer orders received via phone or email for entry ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

Customer Support Consultant As a customer support consultant, you will be helping new customers ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and ... Place consumable and certificate orders for customer orders received via phone or email for entry ...

Epos Now Group

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and ... Place consumable and certificate orders for customer orders received via phone or email for entry ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Alphabe Insight

Customer Support Assistant

Miami, FL · On-site

$50K - $55K/yr

Customer Support Assistant Reboot Staff is a forward-thinking staffing and talent solutions firm ... Provide prompt and courteous support to client inquiries via phone, email, or internal ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

May be assigned weekend and evening shifts * Other duties as assigned Requirements * 2+ years ... Customer Support in financial services.

next page

Showing results 1-20

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Florida

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Florida?

The most popular types of Email Customer Support jobs in Florida are:

What are popular job titles related to Weekend Email Customer Support jobs in Florida?

For Weekend Email Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Florida look for?

The top searched job categories for Weekend Email Customer Support jobs in Florida are:

What cities in Florida are hiring for Weekend Email Customer Support jobs?

Cities in Florida with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Specialist

Aspire Broadband Holding Inc

Lake Mary, FL • On-site

$17 - $23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 9 days ago

Job description

Description:

About Aspire Fiber

Aspire Fiber is a locally rooted internet service provider dedicated to bringing fast, reliable, fiber-optic connectivity to homes and businesses in the communities we serve. We believe access to high-quality internet shouldn't be complicated or frustrating - it should just work, and when it doesn't, our customers deserve real help from real people.


Built on a foundation of transparency, technical excellence, and genuine care for the communities we serve, Aspire Fiber is growing fast and investing heavily in our network, our people, and our customer experience. We're looking for team members who share our commitment to doing right by our customers and want to grow with us as we expand.


About the Role

The Customer Support Specialist serves as the first point of contact for customers, providing timely and professional assistance with service inquiries, billing questions, technical troubleshooting, and account management. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.


Key Responsibilities

  • Respond to customer inquiries via phone, email, chat, or ticketing system.
  • Troubleshoot internet connectivity, modem/router issues, and basic network problems.
  • Assist customers with account updates, service upgrades/downgrades, and billing inquiries.
  • Document customer interactions accurately in CRM/ticketing systems.
  • Escalate complex technical issues to Tier 2/Network Operations when necessary.
  • Educate customers on products, services, and self-service tools.
  • Follow up to ensure resolution and customer satisfaction.
  • Maintain knowledge of ISP services, policies, and troubleshooting procedures. Other duties as assigned.


Qualifications

  • High school diploma or equivalent required; associate's degree a plus.
  • 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment.
  • Basic understanding of internet connectivity, networking concepts, and modem/router hardware.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and ability to stay calm under pressure.
  • Comfortable working with CRM/ticketing systems.
  • Ability to multitask across phone, email, and chat channels.
  • Flexibility to work evenings, weekends, or holidays as needed based on business demands.


Preferred Skills

  • Experience with fiber-optic internet service or ISP billing platforms.
  • Familiarity with common home networking troubleshooting steps.
  • Bilingual (English/Spanish) a plus.


What we offer

  • Competitive salary and benefits package.
  • Medical, Dental, Vision, Long Term Disability, Short Term Disability and Voluntary Buy Up of Life Insurance
  • Paid time off
  • Parental Leave
  • Team Building events
  • Opportunities for professional development and career advancement within a fast-growing telecommunications company.
  • A dynamic and innovative work environment that fosters collaboration and growth.
Requirements: