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Weekend Email Customer Support Jobs in Florida (NOW HIRING)

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

$38K/yr

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Epos Now

Customer Support Consultant

Orlando, FL · On-site

As a customer support consultant, you will be helping new customers with post-set up care ... You will be handling customer queries by phone, email and web chat, delivering outstanding customer ...

Reboot Staff

Customer Support Assistant

Miami, FL · On-site

$50K - $55K/yr

Customer Support Assistant Reboot Staff is a forward-thinking staffing and talent solutions firm ... Provide prompt and courteous support to client inquiries via phone, email, or internal ...

Alphabe Insight Inc

Customer Support Assistant

Miami, FL · On-site

$52K - $56K/yr

Handle customer inquiries via phone and email with courtesy and accuracy. * Provide detailed ... Collaborate with internal teams to streamline communication and support processes. * Monitor and ...

The Hello Team

Customer Support Specialist

Naples, FL · Remote

$17 - $22.75/hr

Handling inbound and outbound communications (phone, email, and support requests) * Support client ... Customer service and communication skills including business writing * Software and environment ...

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

Handling inbound and outbound communications (phone, email, and support requests) * Support client ... Customer service and communication skills including business writing * Software and environment ...

Remotetravelcareers

Travel Customer Support

Miami, FL · Remote

$16.25 - $20.75/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions and guide customers to the right options. * Update reservations and confirm details for accuracy.

PostcardMania

Customer Support Specialist

Clearwater, FL · On-site

$18/hr

Support customers using our PCM Nurture platform and API/storefront products through live chat, email, and phone * Understand customer questions, provide clear answers, troubleshoot basic issues, and ...

Waterbox USA

Be Seen First

Customer Support/Service

Longwood, FL · On-site

$38K - $45K/yr

Provide exceptional technical support via phone, email, and chat. * Assist customers with inquiries, concerns, and complaints in a professional and timely manner. * Analyze customer needs and ...

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Showing results 21-40

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Florida

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Florida?

The most popular types of Email Customer Support jobs in Florida are:

What are popular job titles related to Weekend Email Customer Support jobs in Florida?

For Weekend Email Customer Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Florida look for?

The top searched job categories for Weekend Email Customer Support jobs in Florida are:

What cities in Florida are hiring for Weekend Email Customer Support jobs?

Cities in Florida with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Consultant

Orlando, FL • On-site

Epos Now
See more jobs at Epos Nowexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 16 days ago

Job description

About the job:

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.To ensure staff coverage to help all our customers across different various regions


What will you do?

  • Handle customer queries via telephone calls, email and web chat.
  • Achieve your targets for revenue and customer satisfaction.
  • Nurture meaningful customer relationships.
  • Accurately record all information in the CRM.
  • Deliver exceptional customer service!


What do you get in return?

  • Earn uncapped commission pay on top of your salary.
  • Career progression opportunities - our philosophy is to promote internally.
  • Company bonus scheme.
  • 24/7 access to a health and well-being online centre, with private medical and dental schemes.
  • Exclusive retail, restaurants and travel discounts.
  • Collaborative company culture with regular team building events.
  • Company pension.
  • 20 days annual leave (increasing a day each year), plus bank holidays.
  • Free onsite parking at Norwich office.


What do you need to apply?

  • Be proactive - you must be driven to succeed and hit your targets!(Essential)
  • Great organisation and attention to detail to manage your phone, diary and data systems.(Essential)
  • Excellent communication skills across all mediums.(Essential)
  • Resilience to bounce back from unhappy customers.(Essential)
  • Empathy for customers and the ability to remain calm and professional.(Essential)


What would make your application stand out:

  • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite.(Desirable)
  • At least 1 year's experience in hospitality, retail or contact centre work.(Desirable)


Why EposNow...

Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!


What are the next steps?

Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.


Ready to begin your career with us?Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Apply