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Email Customer Support Jobs in Seattle, WA (NOW HIRING)

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$20.50 - $27.50/hr

Respond to chat, phone, and email contacts from customers * Achieve contact volume and quality ... Support the vision and values of the company through role modeling and encouraging desired ...

Breville

Customer Support & Office Coordinator

Seattle, WA · On-site

$21.25 - $27/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

Breville

Customer Support & Office Coordinator

Seattle, WA · On-site

$21.25 - $27/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

Breville

Customer Support & Office Coordinator

Seattle, WA

$21.50 - $27.25/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

Breville

Customer Support & Office Coordinator

Seattle, WA

$21.50 - $27.25/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Serve as the primary contact for customer inquiries via phone, email, and the ticketing system * Manage support tickets from intake through resolution in accordance with SLA expectations * Clarify ...

New

Binford Metals LLC

Parts Sales Representative

Kent, WA · On-site

$20 - $25/hr

Provide a variety of customer support services through mail, telephone, and direct personal contact ... Package items for shipping. · Follow up on voicemails/emails. * Walk the yard to give accurate ...

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All JobsEmail Customer Support JobsEmail Customer Support Jobs in Seattle, WA

Email Customer Support information

See Seattle, WA salary details

$12

$26

$65

How much do email customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for email customer support in Seattle, WA is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $30.10 per hour, depending on experience, location, and employer.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

What is an email customer support representative?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What are some common challenges faced by email customer support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What are the key skills and qualifications needed to thrive as an email customer support representative?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.
What are the most commonly searched types of Email Customer Support jobs in Seattle, WA? The most popular types of Email Customer Support jobs in Seattle, WA are:
What job categories do people searching Email Customer Support jobs in Seattle, WA look for? The top searched job categories for Email Customer Support jobs in Seattle, WA are:
Email Customer Support jobs near you
Infographic showing various Email Customer Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,849 per year, or $26.4 per hour.

Customer Support Specialist

PitchBook Data

Seattle, WA • On-site

$20.50 - $27.50/hr

Full-time

Medical, Life, Retirement

Re-posted 23 days ago

Job description

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
About the Role:
As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!
PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.
Primary Job Responsibilities:
  • Respond to chat, phone, and email contacts from customers
  • Achieve contact volume and quality goals measured quarterly
  • Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
  • Work collaboratively with other support specialists to resolve customer questions and issues
  • Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements
  • Partner with global teams to ensure continuous support availability during required business hours
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
  • Participate in various company initiatives and projects as requested

Skills and Qualifications:
  • Bachelor's degree preferred
  • 1+ years of experience in a customer service role
  • A client first attitude and enjoy engaging with customers
  • Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes
  • Prior experience with Salesforce or similar CRM preferred
  • Excellent verbal and written communication skills with a keen eye for detail
  • Interested in financial markets or services, particularly private equity and venture capital
  • Ability to operate with a strong sense of urgency and deliver results
  • Terrific prioritization skills to handle high call volume in parallel with project work
  • Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization
  • Comfortable to engage with a diverse array of customers
  • Team player with the desire to try new ideas in order to achieve greater levels of success
  • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
  • Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:
Physical Health
  • Comprehensive health benefits
  • Additional medical wellness incentives
  • STD, LTD, AD&D, and life insurance

Emotional Health
  • Paid sabbatical program after four years
  • Paid family and paternity leave
  • Annual educational stipend
  • Ability to apply for tuition reimbursement
  • CFA exam stipend
  • Robust training programs on industry and soft skills
  • Employee assistance program
  • Generous allotment of vacation days, sick days, and volunteer days

Social Health
  • Matching gifts program
  • Employee resource groups
  • Subsidized emergency childcare
  • Dependent Care FSA
  • Company-wide events
  • Employee referral bonus program
  • Quarterly team building events

Financial Health
  • 401k match
  • Shared ownership employee stock program
  • Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.
Compensation
  • This position is non-exempt and paid a salary of $55,000-$55,000
  • Target annual bonus percentage: 7.5%

Working Conditions:
At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.
We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.
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