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Chat Customer Support Jobs in Seattle, WA (NOW HIRING)

ALSO

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Handle customer inquiries via phone, email, live chat, and social media. * Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and ...

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner. * Keep records of customer ...

DAT

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

... live chat), providing accurate, timely, and empathetic responses while maintaining a solution ... You have proven experience in customer support or a related field. * You have familiarity with ...

DAT

Customer Support Representative

Seattle, WA · On-site

$18.25 - $24.75/hr

... live chat), providing accurate, timely, and empathetic responses while maintaining a solution ... You have proven experience in customer support or a related field. * You have familiarity with ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Oversee high-volume customer success and technical support operations across email, chat, and other support channels * Manage and support the Senior Manager responsible for the Customer Success Team

Getgrid

Business Operations Manager | Seattle

Seattle, WA · On-site

$80 - $130/hr

You'll also lead a team of customer support specialists who handle issues that still require human ... Design and deploy AI-powered support workflows across chat, email, and self-service channels

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All JobsChat Customer Support JobsChat Customer Support Jobs in Seattle, WA

Chat Customer Support information

See Seattle, WA salary details

$13

$21

$32

How much do chat customer support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat customer support in Seattle, WA is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $23.80 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Seattle, WA?

For Chat Customer Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Seattle, WA look for?

The top searched job categories for Chat Customer Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Chat Customer Support jobs?

Cities near Seattle, WA with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Seattle, WA as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 62% In-person, and 38% Remote job distribution, with an average salary of $45,437 per year, or $21.8 per hour.

Customer Support Representative

ALSO

Seattle, WA • On-site

$20 - $27/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

About ALSO.

We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.

ALSO is seeking a Customer Support Representative that is looking to work in a fast-paced start up environment. Customer Support Representatives will be the first point of contact for customers looking to learn more and purchase transcendental products from ALSO.

What You'll Do

  • Handle customer inquiries via phone, email, live chat, and social media.

  • Provide pre-sale support by assessing a customer's needs and guiding them toward the right product and processing orders and payments.

  • Help customers track orders, manage modifications and cancellations, and process returns and refunds.

  • Maintain a professional, positive, and empathetic attitude during all interactions.

  • Manage and resolve customer complaints, escalating to a supervisor when appropriate.

  • Possess and apply deep product knowledge of ALSO’s products to provide solutions.

  • Troubleshoot and diagnose technical or mechanical issues with ALSO’s products.

  • Educate customers on product features, benefits, and maintenance.

  • Manage warranty requests and claims via 3rd party platforms.

  • Coordinate with other departments, such as product, shipping, and sales, to resolve issues.

  • Communicate customer feedback to internal teams to improve offerings and develop efficiencies.

  • Proactively follow up with customers to improve their experience.

  • Develop new ways to engage customers, such as creating new documentation and help center articles.

What You'll Bring

  • Exceptional Communication: Proven ability to communicate clearly, empathetically, and professionally. This includes excellent listening skills to accurately understand and document customer issues.

  • Passion for the Product: A personal passion for ALSO’s mission and products.

  • Technical Troubleshooting: Demonstrated ability to learn and apply in-depth product knowledge to diagnose and troubleshoot technical or mechanical issues.

  • Problem-Solving Skills: Strong critical thinking and problem-solving skills to resolve customer complaints efficiently and effectively.

  • Customer-Focused Mindset: A natural inclination to put the customer first, prioritizing their satisfaction and overall experience.

  • Adaptability and Multitasking: The ability to handle a high volume of customer inquiries across multiple channels while remaining calm and composed under pressure.

  • Team Collaboration: Proven ability to work effectively with colleagues in sales, service, logistics, and product teams to resolve complex customer issues.

  • Attention to Detail: Excellent organizational skills to maintain accurate records of customer interactions, transactions, and feedback.

The salary for this position ranges from $20 - $27 per hour, depending on experience and qualifications. This position will be 3-5 days a week based in our Seattle office.

Perks & Benefits

  • Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.

  • One Medical membership and dedicated insurance advocates.

  • Rich fertility and family building benefits with Progyny.

  • Flexible time off.

  • 401(k) match.

Why ALSO.

We’re passionate about helping the world find a better way to get there—wherever it is you’re headed.

We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. 

Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.