ZipRecruiter

Log In

2

Remote Email Customer Support Jobs in Seattle, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Serve as the primary contact for customer inquiries via phone, email, and the ticketing system ... Manage support tickets from intake through resolution in accordance with SLA expectations * Clarify ...

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Support our clients via telephone, email, and online chat, to assist clients with queries, concerns ... Remote first working environment * Company Medical Insurance We cover 100% of the employee only ...

HB Travels

Client Support Representative - Remote

Seattle, WA · Remote

$19.25 - $24.75/hr

Professional and customer-focused * Excellent organization * Attention to detail * Strong problem ... Comfortable with phone, email, and online communication * Basic computer proficiency * Ability to ...

Globe Life

Be Seen First

Entry-Level Customer Support and Sales Representative

Seattle, WA · Remote

$60K - $80K/yr

Prior experience in customer service and sales is ideal, but not required * Strong verbal and ... Ability to work independently in a remote environment * Basic computer literacy and a reliable ...

HB Travels

Travel Services Coordinator (Remote)

Seattle, WA · Remote

$35K - $70K/yr

Respond to client inquiries by phone, email, and online communication platforms * Maintain accurate ... Provide exceptional customer support before, during, and after travel * Build lasting relationships ...

HB Travels

Travel Services Coordinator (Remote)

Seattle, WA · Remote

$35K - $70K/yr

Respond to client inquiries by phone, email, and online communication platforms * Maintain accurate ... Provide exceptional customer support before, during, and after travel * Build lasting relationships ...

next page

Showing results 1-20

All JobsEmail Customer Support JobsRemote Email Customer Support JobsRemote Email Customer Support Jobs in Seattle, WA

Remote Email Customer Support information

See Seattle, WA salary details

$12

$26

$65

How much do remote email customer support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote email customer support in Seattle, WA is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $30.10 per hour, depending on experience, location, and employer.

What is a remote email customer support?

Remote Email Customer Support jobs involve assisting customers by responding to their inquiries, resolving issues, and providing information via email from a remote location. These roles require strong written communication skills, patience, and the ability to troubleshoot problems efficiently. Employees often work from home or another off-site location, using digital tools to access customer information and collaborate with team members. The role typically includes handling a high volume of emails, documenting interactions, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote email customer support?

To excel as a Remote Email Customer Support representative, you need strong written communication abilities, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and email platforms like Zendesk or Freshdesk is typically required. Patience, problem-solving skills, and a customer-centric attitude help you stand out in this role. These skills ensure accurate, timely, and empathetic support, leading to customer satisfaction and brand loyalty in a remote environment.

What are some common challenges faced by remote email customer support, and how can they be overcome?

Remote email customer support representatives often encounter challenges such as managing high volumes of inquiries, maintaining clear communication without face-to-face interaction, and adhering to response time expectations. To overcome these, it's important to develop strong written communication skills, utilize templates effectively while personalizing responses, and stay organized with ticketing systems. Regular virtual check-ins with the team and ongoing training can also help address issues promptly and foster a supportive remote work environment.

What is the difference between Remote Email Customer Support vs Remote Live Chat Customer Support?

AspectRemote Email Customer SupportRemote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsBasic customer service skills, communication skills
Work EnvironmentResponding to customer emails asynchronouslyEngaging with customers via real-time chat
Employer & Industry UsageRetail, tech, service industriesRetail, tech, service industries
Search & Comparison IntentOften compared for remote customer support rolesOften compared for real-time support roles

Remote Email Customer Support involves handling customer inquiries through email, allowing for asynchronous communication. Remote Live Chat Customer Support provides real-time assistance via chat. Both roles require strong communication skills and are common in similar industries, but differ mainly in interaction speed and format.

What are the most commonly searched types of Email Customer Support jobs in Seattle, WA?

The most popular types of Email Customer Support jobs in Seattle, WA are:

What are popular job titles related to Remote Email Customer Support jobs in Seattle, WA?

For Remote Email Customer Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Support jobs in Seattle, WA look for?

The top searched job categories for Remote Email Customer Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote Email Customer Support jobs?

Cities near Seattle, WA with the most Remote Email Customer Support job openings:

Remote Email Customer Support jobs near you
Infographic showing various Remote Email Customer Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,849 per year, or $26.4 per hour.

Customer Support Representative (Remote)

Seattle, WA • Remote

ECP
See more jobs at ECPexternal

$19.25 - $24.75/hr

Full-time

Posted 20 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

Apply