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Weekend Email Customer Support Jobs in Seattle, WA

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$20.50 - $27.50/hr

Respond to chat, phone, and email contacts from customers * Achieve contact volume and quality ... Support the vision and values of the company through role modeling and encouraging desired ...

PitchBook Data

Customer Support Specialist

Seattle, WA · On-site

$55K/yr

Respond to chat, phone, and email contacts from customers * Achieve contact volume and quality ... Support the vision and values of the company through role modeling and encouraging desired ...

Breville

Customer Support & Office Coordinator

Seattle, WA · On-site

$21.25 - $27/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

Breville

Customer Support & Office Coordinator

Seattle, WA · On-site

$21.25 - $27/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

Breville

Customer Support & Office Coordinator

Seattle, WA

$21.50 - $27.25/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

Breville

Customer Support & Office Coordinator

Seattle, WA

$21.50 - $27.25/hr

Provide exceptional support to customers by phone and email during all available time at the front desk. * Work collaboratively with teammates to respond to customer inquiries in a timely and ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is ... Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Serve as the primary contact for customer inquiries via phone, email, and the ticketing system * Manage support tickets from intake through resolution in accordance with SLA expectations * Clarify ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Seattle, WA

Weekend Email Customer Support information

See Seattle, WA salary details

$12

$26

$65

How much do weekend email customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for weekend email customer support in Seattle, WA is $26.37, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $30.10 per hour, depending on experience, location, and employer.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Seattle, WA? The most popular types of Email Customer Support jobs in Seattle, WA are:
What are popular job titles related to Weekend Email Customer Support jobs in Seattle, WA? For Weekend Email Customer Support jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Seattle, WA look for? The top searched job categories for Weekend Email Customer Support jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Weekend Email Customer Support jobs? Cities near Seattle, WA with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Customer Support Specialist

PitchBook Data

Seattle, WA • On-site

$20.50 - $27.50/hr

Full-time

Medical, Life, Retirement

Re-posted 22 days ago

Job description

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
About the Role:
As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!
PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.
Primary Job Responsibilities:
  • Respond to chat, phone, and email contacts from customers
  • Achieve contact volume and quality goals measured quarterly
  • Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
  • Work collaboratively with other support specialists to resolve customer questions and issues
  • Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements
  • Partner with global teams to ensure continuous support availability during required business hours
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
  • Participate in various company initiatives and projects as requested

Skills and Qualifications:
  • Bachelor's degree preferred
  • 1+ years of experience in a customer service role
  • A client first attitude and enjoy engaging with customers
  • Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes
  • Prior experience with Salesforce or similar CRM preferred
  • Excellent verbal and written communication skills with a keen eye for detail
  • Interested in financial markets or services, particularly private equity and venture capital
  • Ability to operate with a strong sense of urgency and deliver results
  • Terrific prioritization skills to handle high call volume in parallel with project work
  • Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization
  • Comfortable to engage with a diverse array of customers
  • Team player with the desire to try new ideas in order to achieve greater levels of success
  • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
  • Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:
Physical Health
  • Comprehensive health benefits
  • Additional medical wellness incentives
  • STD, LTD, AD&D, and life insurance

Emotional Health
  • Paid sabbatical program after four years
  • Paid family and paternity leave
  • Annual educational stipend
  • Ability to apply for tuition reimbursement
  • CFA exam stipend
  • Robust training programs on industry and soft skills
  • Employee assistance program
  • Generous allotment of vacation days, sick days, and volunteer days

Social Health
  • Matching gifts program
  • Employee resource groups
  • Subsidized emergency childcare
  • Dependent Care FSA
  • Company-wide events
  • Employee referral bonus program
  • Quarterly team building events

Financial Health
  • 401k match
  • Shared ownership employee stock program
  • Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.
Compensation
  • This position is non-exempt and paid a salary of $55,000-$55,000
  • Target annual bonus percentage: 7.5%

Working Conditions:
At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments-those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices-that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.
We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.
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