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Product Support Manager Jobs in Seattle, WA (NOW HIRING)

Pape Machinery Inc C&F

Product Support Manager

Fife, WA · On-site

$115K - $155K/yr

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano.

Cooley LLP

Product Support Specialist

Seattle, WA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Stripe

Product Lead, Support Experience

Seattle, WA · On-site

You'll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe's users and our user ...

Stripe

Product Lead, Support Experience

Seattle, WA · On-site

You'll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe's users and our user ...

Cooley

Product Support Specialist

Seattle, WA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation ... Track and manage internal and third-party application development or systems infrastructure change ...

Anthropic

Product Support Specialist

Seattle, WA · On-site

About the role As a Product Support Specialist, you'll be at the front lines of safely delivering ... Manage on-call tasks for high-urgency user issues with extreme ownership * Respond to user support ...

Tasso

Product Support Specialist

Seattle, WA · On-site +1

$24 - $26/hr

We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The ...

Digital Remedy

Product Support Specialist

Seattle, WA

$30.28 - $37.50/hr

Our Product Support Specialists, play a crucial role in providing technical support for our Content Management System and our News station's websites and mobile apps. They are responsible for ...

Tasso

Product Support Specialist

Seattle, WA · Remote

We're looking for a detail-oriented Product Support Specialist to handle customer and patient inquiries and manage account setup, data entry, and file transfers for our Customer Service team. The ...

Cooley

Product Support Engineer

Seattle, WA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Seattle, WA

Product Support Manager information

See Seattle, WA salary details

$45K

$104.8K

$186.6K

How much do product support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for product support manager in Seattle, WA is $104,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $120,100.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Seattle, WA?

The most popular types of Product Support jobs in Seattle, WA are:

What are popular job titles related to Product Support Manager jobs in Seattle, WA?

For Product Support Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Seattle, WA look for?

The top searched job categories for Product Support Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Product Support Manager jobs?

Cities near Seattle, WA with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $104,773 per year, or $50.4 per hour.

Product Support Manager

Long Tail Health Solutions Inc.

Kirkland, WA • On-site

$100 - $150/hr

Other

Posted 10 days ago

Job description

Product Support Manager

Long Tail Health Solutions Inc. Kirkland, Washington, United States

About this position

About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Manager builds and owns the product support function end to end — starting with day-to-day ticket management and growing into the design of the company's entire support infrastructure and process. This role is both a hands-on leader, initially managing a small team, and a builder of support strategy, expected to bring novel thinking to healthcare SaaS support rather than defaulting to conventional helpdesk models.

Education and Experience
  • Preferred: Experience building or scaling a support function from an early stage, ideally in healthcare SaaS or a regulated industry.
  • 5+ years of experience in customer/product support, including 2+ years in a leadership role owning support strategy and process, not only ticket queues.
Knowledge
  • Strong knowledge of support ticketing and helpdesk platforms and how to select and implement one appropriate to the company's stage.
  • Understanding of healthcare SaaS customer environments (hospital IT, utilization review/denials staff) and the operational stakes of support response time.
  • Familiarity with support metrics and SLA design (response time, resolution time, escalation paths).
  • Understanding of how support interacts with product and engineering (bug triage, feature request capture, escalation).
Skills
  • Strong operational and process-design skills — able to build support infrastructure from close to a blank slate.
  • Good judgment on when to follow established support-industry practice versus design something novel for this customer base.
  • Strong leadership and hiring skills to build out the support team as it grows beyond the initial analyst.
  • Clear communicator able to represent customer pain points and support trends to product and engineering leadership.
  • Comfortable being hands-on with tickets early while simultaneously designing the function's long-term shape.
Primary Job Duties

The essential functions include, but are not limited to the following:

  • Support Infrastructure: Design and stand up support tooling, workflows, and SLAs, evolving them as the customer base grows.
  • Ticket Ownership: Own day-to-day service ticket management, ensuring timely and accurate resolution or escalation.
  • Team Building: Manage and grow the support team, starting with the Product Support Analyst role.
  • Escalation Management: Define and manage the escalation path between support, product, and engineering for bugs and complex issues.
  • Process Innovation: Identify and pilot new approaches to healthcare SaaS support rather than defaulting to a generic helpdesk model.
  • Metrics & Reporting: Establish support KPIs (response time, resolution time, ticket volume/trend) and report on support health to leadership.
  • Cross-Functional Feedback Loop: Ensure customer-reported issues and feature requests surfaced through support reach the appropriate product managers.
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