Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...
Customer Support Specialist
Howell, NJ · On-site
$18 - $24.25/hr
Customer Support Specialists are responsible for fielding all customer inquiries, complaints, and requests in a timely and accurate way, via phone and email. Their ultimate goal is to provide ...
Customer Support Specialist
Howell, NJ · On-site
$18 - $24.25/hr
Customer Support Specialists are responsible for fielding all customer inquiries, complaints, and requests in a timely and accurate way, via phone and email. Their ultimate goal is to provide ...
Customer Support
Milford, OH · On-site
$14.75 - $19/hr
... and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and ...
Customer Support
Milford, OH · On-site
$14.75 - $19/hr
... and email channels. Resolve customer issues at the first point of contact wherever possible, leveraging product knowledge and troubleshooting skills. Deliver a professional, empathetic, and ...
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...
Quick apply
Customer Support
San Francisco, CA · On-site
$22 - $29.50/hr
... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...
Customer Support
$16.50 - $21/hr
DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Quick apply
Customer Support
$16.50 - $21/hr
DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Address all inbound telephone calls and emails quickly, professionally and efficiently. * Address all customer callback requests in a professional and timely manner. * Provide complete array of ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Address all inbound telephone calls and emails quickly, professionally and efficiently. * Address all customer callback requests in a professional and timely manner. * Provide complete array of ...
Customer Support
Austin, TX · On-site
$16.75 - $21.50/hr
... delivering unparalleled support, working directly with customers to provide a world-class ... Engage with members across phone, email, text, and other communication channels, delivering ...
Customer Support
Austin, TX · On-site
$16.75 - $21.50/hr
... delivering unparalleled support, working directly with customers to provide a world-class ... Engage with members across phone, email, text, and other communication channels, delivering ...
Be Seen First
Customer Support
Louisville, KY · On-site
$18 - $25/hr
Key Responsibilities · Work closely with an assigned Account Manager(s) to support daily sales activities. · Communicate professionally with customers and vendors via phone and email. · Prepare ...
Quick apply
Be Seen First
Customer Support
Louisville, KY · On-site
$18 - $25/hr
Key Responsibilities · Work closely with an assigned Account Manager(s) to support daily sales activities. · Communicate professionally with customers and vendors via phone and email. · Prepare ...
Customer Support Specialist
$18.50 - $24.75/hr
Provide customer support across chat, phone, and email channels, resolving issues in a timely and effective manner. * Diagnose and resolve technical issues, guiding customers through solutions and ...
Customer Support Specialist
$18.50 - $24.75/hr
Provide customer support across chat, phone, and email channels, resolving issues in a timely and effective manner. * Diagnose and resolve technical issues, guiding customers through solutions and ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Address all inbound telephone calls and emails quickly, professionally and efficiently. * Address all customer callback requests in a professional and timely manner. * Provide complete array of ...
Customer Support
Muscatine, IA · On-site
$20 - $22/hr
Address all inbound telephone calls and emails quickly, professionally and efficiently. * Address all customer callback requests in a professional and timely manner. * Provide complete array of ...
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Quick apply
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
DH Pace Company, Inc . is growing and aspires to hire a Full-time Customer Support Representative ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support Specialist
New York, NY · On-site +1
$60K - $78K/yr
You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...
Customer Support Specialist
New York, NY · On-site +1
$60K - $78K/yr
You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...
Customer Support
Austin, TX · On-site
$16.75 - $21.50/hr
... delivering unparalleled support, working directly with customers to provide a world-class ... Engage with members across phone, email, text, and other communication channels, delivering ...
Quick apply
Customer Support
Austin, TX · On-site
$16.75 - $21.50/hr
... delivering unparalleled support, working directly with customers to provide a world-class ... Engage with members across phone, email, text, and other communication channels, delivering ...
Customer Support
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Quick apply
Customer Support
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Quick apply
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with ...
Customer Support Specialist
Madison, MS · On-site
$35K - $45K/yr
Manage incoming/outgoing customer calls, emails, and live chats * Log conversations and interactions through our support solution * Handle customer complaints and questions while providing solutions
Customer Support Specialist
Madison, MS · On-site
$35K - $45K/yr
Manage incoming/outgoing customer calls, emails, and live chats * Log conversations and interactions through our support solution * Handle customer complaints and questions while providing solutions
Customer Support Specialist
$17.25 - $23.25/hr
Customer Support Specialist We are seeking a dedicated and enthusiastic Customer Support Specialist ... Resolve customer complaints via phone, email, or chat in a professional manner. * Maintain an in ...
Customer Support Specialist
$17.25 - $23.25/hr
Customer Support Specialist We are seeking a dedicated and enthusiastic Customer Support Specialist ... Resolve customer complaints via phone, email, or chat in a professional manner. * Maintain an in ...
Customer Support Specialist
Fort Worth, TX · On-site
$17.25 - $23.25/hr
Customer Support Specialist We are seeking a dedicated and enthusiastic Customer Support Specialist ... Resolve customer complaints via phone, email, or chat in a professional manner. * Maintain an in ...
Customer Support Specialist
Fort Worth, TX · On-site
$17.25 - $23.25/hr
Customer Support Specialist We are seeking a dedicated and enthusiastic Customer Support Specialist ... Resolve customer complaints via phone, email, or chat in a professional manner. * Maintain an in ...
Email Customer Support information
See salary details
$13.76 is the 25th percentile. Wages below this are outliers.
$10.82 - $15.03
36% of jobs
The median wage is $17.41 / hr.
$15.03 - $19.25
25% of jobs
$22.98 is the 75th percentile. Wages above this are outliers.
$19.25 - $23.47
16% of jobs
$23.47 - $27.69
6% of jobs
$27.69 - $31.91
2% of jobs
$31.91 - $36.12
4% of jobs
$36.12 - $40.34
4% of jobs
$40.34 - $44.56
3% of jobs
$44.56 - $48.78
0% of jobs
$48.78 - $52.99
0% of jobs
$52.99 - $57.21
3% of jobs
$10
$23
$57
How much do email customer support jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for email customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.
What is an email customer support representative?
Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.
What are the key skills and qualifications needed to thrive as an email customer support representative?
To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.
What are some common challenges faced by email customer support representatives, and how can they be managed effectively?
Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.
What is the difference between Email Customer Support vs Live Chat Customer Support?
| Aspect | Email Customer Support | Live Chat Customer Support |
|---|---|---|
| Communication Method | Asynchronous written communication via email | Real-time written communication via live chat |
| Response Time | Typically slower, hours to days | Immediate or within minutes |
| Work Environment | Mostly remote, independent | Remote or on-site, often multitasking |
| Required Skills | Strong written communication, patience | Fast typing, multitasking, quick problem-solving |
Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.
More about Email Customer Support jobs
What cities are hiring for Email Customer Support jobs?
Cities with the most Email Customer Support job openings:
What are the most commonly searched types of Email Customer Support jobs?
The most popular types of Email Customer Support jobs are:
What states have the most Email Customer Support jobs?
States with the most job openings for Email Customer Support jobs include:
What job categories do people searching Email Customer Support jobs look for?
The top searched job categories for Email Customer Support jobs are:
$22 - $29.50/hr
Full-time
Re-posted 3 days ago
Key responsibilities
Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.
Become an expert in Flux's design environment to guide users through workflows and new features.
Investigate and triage technical issues, working with the engineering team to ensure timely fixes.
Job description
Why Flux
Flux is taking the hard out of hardware. To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform enables anyone to go from idea to manufacturable board using nothing more than a natural language prompt. This democratizes a process that has historically required years of specialized expertise.
We're going after a $15B+ electronic design automation market, backed by 8VC, Bain Capital Ventures, Liquid 2 Ventures, Outsiders Fund, Figma board member John Lilly, and GitHub founder Tom Preston-Werner. In February 2026, we closed a total of $37M in funding to accelerate that mission.
What happens when we unlock the ability for anyone to make hardware? We fundamentally reshape the world. That's our mission, and we're just getting started.
The Role
This is an opportunity to build a world‑class support function from the ground up. You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally.
What You'll Do
What You'll Bring
Profile
Impact-oriented: You don't feel done until real people are getting real value from what you built.
Ambiguity-native: You thrive in the undefined. Our work is full of half-mapped terrain, soft constraints, and ideas that shift under your feet. That energizes you. You constantly update your intuitions as you go, and are excited to discover new and better ways to attack challenges we're still finding words to describe.
Collaborative: You share your thoughts early and often, and welcome debate and creative collaboration. Flux is a deeply collaborative company, and we believe that the best ideas can only win if they're said out loud.
Convention-averse: Flux is an AI-first company, building AI tooling, using AI tooling. We constantly experiment with new tools, techniques, and processes. You feel an urgency to reimagine what your work looks like in this rapidly changing world, and you value critical thinking far above established conventions.
Ownership mentality: You are a self-starter, bias toward action, and care deeply about the team and community who lean on you and your work.
Thanks for reading! Prior experience with HW or Electronics is not required - except for our Hardware internships! If the roles above don't fit you, we'd still love to have you in our network for upcoming opportunities. PS. We're always looking to meet Engineers who are interested in writing news, technical articles, or building tutorials.
To get in touch, apply here or reach out to Talent@flux.ai and tell us a little about yourself!
Flux is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Flux is taking the hard out of hardware. To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform enables anyone to go from idea to manufacturable board using nothing more than a natural language prompt. This democratizes a process that has historically required years of specialized expertise.
We're going after a $15B+ electronic design automation market, backed by 8VC, Bain Capital Ventures, Liquid 2 Ventures, Outsiders Fund, Figma board member John Lilly, and GitHub founder Tom Preston-Werner. In February 2026, we closed a total of $37M in funding to accelerate that mission.
What happens when we unlock the ability for anyone to make hardware? We fundamentally reshape the world. That's our mission, and we're just getting started.
The Role
This is an opportunity to build a world‑class support function from the ground up. You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally.
What You'll Do
- Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.
- Become an expert in Flux's design environment so you can guide users through workflows and new features.
- Investigate and triage technical issues, working with the engineering team to ensure timely fixes.
- Create and maintain help center articles, FAQs, and tutorial content to empower users to self‑serve.
- Analyze support tickets to identify recurring themes and propose improvements to product or documentation.
- Champion customer feedback within Flux and work cross‑functionally to advocate for user needs.
- Help define and refine support processes, metrics, and tools to scale our support operations as we grow.
What You'll Bring
- You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company.
- You're an excellent communicator with strong writing skills and a passion for helping people.
- You can translate complex technical concepts into clear, accessible language.
- You're organized, detail‑oriented, and thrive in a fast‑paced startup environment.
- You're comfortable using support software like ticketing and CRM systems.
- Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences.
Profile
Impact-oriented: You don't feel done until real people are getting real value from what you built.
Ambiguity-native: You thrive in the undefined. Our work is full of half-mapped terrain, soft constraints, and ideas that shift under your feet. That energizes you. You constantly update your intuitions as you go, and are excited to discover new and better ways to attack challenges we're still finding words to describe.
Collaborative: You share your thoughts early and often, and welcome debate and creative collaboration. Flux is a deeply collaborative company, and we believe that the best ideas can only win if they're said out loud.
Convention-averse: Flux is an AI-first company, building AI tooling, using AI tooling. We constantly experiment with new tools, techniques, and processes. You feel an urgency to reimagine what your work looks like in this rapidly changing world, and you value critical thinking far above established conventions.
Ownership mentality: You are a self-starter, bias toward action, and care deeply about the team and community who lean on you and your work.
Thanks for reading! Prior experience with HW or Electronics is not required - except for our Hardware internships! If the roles above don't fit you, we'd still love to have you in our network for upcoming opportunities. PS. We're always looking to meet Engineers who are interested in writing news, technical articles, or building tutorials.
To get in touch, apply here or reach out to Talent@flux.ai and tell us a little about yourself!
Flux is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.