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Email Customer Support Jobs (NOW HIRING)

Ironwood

Customer Support

Oxford, MS

$16 - $20.50/hr

Provide enthusiastic customer service for inbound/outbound phone and email support * Be compassionate and dedicated in handling escalated issues * Work closely and professionally with other ...

Blyss Journeys

Customer Support

Boise, ID · On-site

$16.25 - $20.75/hr

About the job Customer Support We are looking for a flexible, remote opportunity that fits your ... Communicating with clients via email, phone, and messaging platforms * Assisting with requests ...

FoundIT Talent

Customer Support

Lancaster, SC · On-site

$14.50 - $18.50/hr

Customer Support Lancaster, South Carolina, United States Job Openings Customer Support About the ... Key Responsibilities: * Respond to inbound calls, emails, chats, and social media messages ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

New

VIP Personnel, Inc.

Be Seen First

Customer Support

Birmingham, AL · On-site

$22 - $24/hr

The Customer Support Rep will be the first point of contact for customers after the sale. Will ... Work with customers through direct contact over the phone and through email. Follow up is very ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Customer Support Specialist Folio is a fast-growing software startup on a mission to improve ... We utilize Intercom to manage our customer interactions via email and messages primarily. * Voice ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...

Stansteel - Hotmix Parts & Service

Be Seen First

Customer Support

Louisville, KY · On-site

$18 - $25/hr

Key Responsibilities · Work closely with an assigned Account Manager(s) to support daily sales activities. · Communicate professionally with customers and vendors via phone and email. · Prepare ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

Address all inbound telephone calls and emails quickly, professionally and efficiently. * Address all customer callback requests in a professional and timely manner. * Provide complete array of ...

Flux Defunct

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...

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Email Customer Support information

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How much do email customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for email customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is an email customer support representative?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as an email customer support representative?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by email customer support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

More about Email Customer Support jobs

What cities are hiring for Email Customer Support jobs?

Cities with the most Email Customer Support job openings:

What are the most commonly searched types of Email Customer Support jobs?

The most popular types of Email Customer Support jobs are:

What states have the most Email Customer Support jobs?

States with the most job openings for Email Customer Support jobs include:

What job categories do people searching Email Customer Support jobs look for?

The top searched job categories for Email Customer Support jobs are:

Email Customer Support jobs near you
Infographic showing various Email Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support

Ironwood

Oxford, MS

$16 - $20.50/hr

Full-time

Re-posted 13 days ago

Job description

Join Team Ironwood

Are you curious, motivated, and forward-thinking? Do you enjoy thinking outside of the box? At Ironwood, you will have the opportunity to help small businesses across the United States be competitive and grow.

If you are a creative and analytical problem solver with a compassionate spirit and desire to help others, Ironwood could be the place to further your career. Become a part of our empowering team driven by integrity, transparency, and teamwork.

Job Duties and Responsibilities:

  • Provide enthusiastic customer service for inbound/outbound phone and email support
  • Be compassionate and dedicated in handling escalated issues
  • Work closely and professionally with other departments for the best resolution
  • Must be versatile in managing multiple software programs while conversing with all levels of internal and external customers
  • Maintain and promote excellent client relations by managing prompt, efficient, and accurate responses to email and phone communications
  • Deliver strong and proactive follow-up to customers
  • Adhere to defined procedures, standards, and performance expectations

Required Skills:

Communication:

  • Clear and effective communication skills (in person, phone, email, etc.)
  • Ability to communicate across all levels with internal and external customers
  • Excellent documentation skills
  • Keen comprehension skills - ability to clearly understand and state the issues customers present
  • Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
  • Excellent attention to detail

Customer Focus:

  • Ability to listen, empathize, and understand customer concerns
  • Strong interpersonal skills
  • Demonstrable conflict resolutions and negotiating skills
  • Ability to determine customer needs and provide appropriate solutions

Problem Solving:

  • Take ownership of issues and strive for one-call resolution
  • Ability to make quick and accurate judgments and decisions
  • Strong time management skills
  • Action oriented and self-disciplined
  • Organized and detail-oriented

Technology:

  • Proficient with Microsoft Office programs
  • Excellent data entry and documentation skills
  • Ability to quickly learn and understand new programs and technology
  • Quickly develop a strong knowledge of payments products
  • Ability to work in a fast-paced, technology-driven environment

Qualifications:

  • High School Diploma required. Bachelor's degree preferred; equivalent work experience considered
  • Two years of customer service experience preferred
  • Knowledge of payments industry a plus
  • Bilingual English/Spanish a plus

This full-time customer service position location is preferred in Oxford, Mississippi, with competitive compensation and benefits.

To be considered, submit your cover letter and resume on our website, Team Ironwood. No calls, please. If you are selected for an interview, you will be contacted.

Selected candidates will be subject to a background check prior to receiving an employment offer.

Apply