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Customer Support Specialist Jobs (NOW HIRING)

Superior Essex Inc.

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations.

Interdent

Customer Support Specialist

Florida, NY

$18.50 - $25/hr

Customer Support Specialist We are looking for a dedicated, empathetic, and problem-solving Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the various channels of sales. This will include, but is not limited to, our Distribution Partners ...

TWST Events

Be Seen First

Customer Support Specialist

New York, NY · On-site

$25 - $30/hr

- Customer Support Specialist Brief Overview The Customer Support Specialist is the front line of the TWST Events customer experience and the first point of contact for every service request through ...

Cox Machine Inc

Customer Support Specialist

Wichita, KS

$14 - $18.75/hr

Customer Support Specialist Purpose The Customer Support Specialist performs and coordinates administrative activities as it pertains to customer requirements and needs. This role provides daily ...

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Customer Support Specialist information

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How much do customer support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

What are the key skills and qualifications needed to thrive as a customer support specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is a customer support specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

How does a customer support specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.
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Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist

Superior Essex Inc.

Fort Wayne, IN • On-site

$16.50 - $22.25/hr

Full-time

Re-posted 19 hours ago

Superior Essex rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Essex Brownellis a global distributor of magnet wire, connectivity cable, lead wire, motors, drives, electrical and electronic insulation, tapes, repair parts, as well as shop and test equipment. Throughout our 34-year history, we have built key supplier relationships across many industries to ensure the highest level of quality to help businesses through innovation, supply management, and services. Essex Brownell owns and operates distribution centers in 11 states, as well as Mexico and Canada, to ensure that no matter where you are we can help facilitate prompt delivery of products to go right into your manufacturing lines.

ESSENTIAL PURPOSE OF THIS POSITION:
The purpose of the Customer Support Specialist is to enhance the customer experience. The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations. The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD (Unauthorized Deduction) investigation and resolution, customer order expediting, non-material credit requests, unit-of-measure conversions, regulatory compliance, and other tasks as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct investigations and make appropriate business decisions that protect the interests of Essex Brownell while preserving the relationship with the customer
  • Listen and respond to customers' needs and concerns
  • Review and update customer account data
  • Maintain a record documenting workflow time in - time out for customer requests
  • Record details of customer interactions
  • Research answers or solutions needed
  • Refer customers to managers or others as needed
  • Respond to customers and suppliers (internal and external) in a friendly and considerate manner
  • Carry out and enforce established business procedures
  • Make decisions regarding customer credit requests, and RMA requests within established limits

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • BS/BA degree in business or marketing (preferred) or equivalent related experience.
  • 1-3 years customer service experience
  • Prior industrial sales experience (preferred)
  • Prior experience with regulatory compliance

SKILLS AND ABILITIES REQUIRED:

  • Be able to communicate effectively
  • Above-average typing and data entry skills
  • Excellent organizational and time management skills
  • Able to work in a team environment
  • Highly motivated and results-oriented
  • Incredible attention to detail
  • Possesses product knowledge and a willingness to learn about the product lines

COMPETENCIES REQUIRED:

  • Adaptability
  • Applied Learning
  • Collaboration
  • Excellent communication skills
  • Continuous Improvement
  • Customer Focus
  • Decision Making
  • Managing Work
  • Work Standards

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

  • Order Entry Systems
  • CRM
  • Microsoft Office

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