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Customer Support Specialist Jobs (NOW HIRING)

Border Bank

Customer Support Specialist

Thief River Falls, MN · On-site

$17.50 - $23.50/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18.50 - $25/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Border Bank

Customer Support Specialist

Fargo, ND · On-site

$17.75 - $23.75/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Border Bank

Customer Support Specialist

Fargo, ND · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Addison Group

Customer Support Specialist

Northbrook, IL · Remote

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL Assignment Type: Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5 ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.25/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues involving NovaNet and document all customer interactions and resolutions in the appropriate system.

GovEase

Customer Support Specialist

Madison, MS · On-site

$35K - $45K/yr

We are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.50/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues involving NovaNet and document all customer interactions and resolutions in the appropriate system.

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and communication for internal and external customers. Key responsibilities will include call handling and ...

Superior Essex Inc.

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations.

LENSAR, Inc.

Customer Support Specialist

Orlando, FL

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and communication for internal and external customers. Key responsibilities will include call handling and ...

Elvanx Inc

Customer Support Specialist

Fayetteville, NC · On-site

$16.50 - $22.25/hr

Customer Support Specialist Location: Fayetteville, NC Job Type: Full-Time About the Role We're seeking a dynamic and customer-focused Customer Support Specialist to join our growing team. In this ...

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Customer Support Specialist information

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How much do customer support specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a customer support specialist?

A customer support specialist is a member of the customer service department of a business or other organization. As a customer support specialist, it is your job to handle customer service interactions for your organization. Your typical duties involve resolving complaints, making recommendations, and providing information about your company’s products and services. You must follow all company protocol and keep accurate records of each interaction. The minimum qualifications for this career include customer service experience and strong communication skills. Some employers prefer those with a bachelor’s degree in business administration, service management, or a related field.

What are the key skills and qualifications needed to thrive as a customer support specialist, and why are they important?

To thrive as a Customer Support Specialist, you need excellent problem-solving abilities, strong communication skills, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is typically required. Patience, empathy, and active listening are vital soft skills that help build rapport and resolve customer issues effectively. These abilities are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining a positive brand reputation.

How does a customer support specialist typically collaborate with other departments to resolve customer issues?

Customer Support Specialists frequently work closely with teams such as technical support, sales, and product development to resolve complex customer inquiries. When an issue requires technical expertise or product changes, they escalate cases and coordinate with the appropriate team, ensuring that customers receive accurate information and timely resolutions. Effective communication and documentation are crucial, as specialists often serve as the bridge between customers and internal teams. This collaborative environment not only improves customer satisfaction but also provides insight into broader company operations.

What is the difference between Customer Support Specialist vs Customer Service Representative?

AspectCustomer Support SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; basic communication skills
Work EnvironmentTechnical support, troubleshooting, often via phone, chat, or emailGeneral customer interactions, sales, and issue resolution
Employer & Industry UsageTech, software, electronics, and service industriesRetail, telecom, hospitality, and service sectors

Customer Support Specialists focus on technical assistance and troubleshooting, often requiring specific product knowledge. Customer Service Representatives handle general inquiries, sales, and customer relations. While both roles involve customer interaction, the Specialist role tends to be more technical and problem-solving oriented.

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Customer Support Specialist jobs near you
Infographic showing various Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer Support Specialist

Border Bank

Thief River Falls, MN • On-site

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo, North Dakota, or Badger, Baudette, Clearbrook, Coon Rapids, Greenbush, International Falls, Middle River, Roseau, or Thief River Falls, Minnesota.
The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive customer experience.

Customer Support Specialist Key Responsibilities

  • Provide exceptional service to internal and external customers in an accurate, courteous, and customer-focused manner.
  • Respond to customer inquiries through voice, email, and other communication channels as needed.
  • Listen actively, ask thoughtful questions, and communicate clearly and professionally.
  • Maintain knowledge of Border Bank products, services, procedures, and general information to assist customers effectively.
  • Work to resolve customer requests or concerns at the first point of contact whenever possible.
  • Take ownership of customer interactions and follow through to a positive resolution.
  • Use sound judgment, problem-solving skills, and available resources to address customer needs.
  • Protect the security and confidentiality of bank, customer, and employee information by following established verification standards.
  • Navigate multiple systems, screens, and tools while assisting customers.
  • Demonstrate flexibility with scheduling, including possible evenings and weekends.
  • Represent Border Bank positively in customer, employee, and community interactions.
  • Support other bank activities as needed as part of the broader team.

Customer Support Specialist Qualifications

  • High school diploma or equivalent required.
  • Previous customer service and/or banking experience preferred.
  • Strong written and verbal communication skills.
  • Ability to remain composed and adaptable in a fast-paced, customer-focused environment.
  • Excellent attention to detail and accuracy.
  • Strong problem-solving and time management skills.
  • Ability to maintain confidentiality and demonstrate professionalism.
  • Comfortable using multiple computer systems and tools.

Schedule

  • Shifts are scheduled Monday through Friday between 8:00am and 6:00pm, with rotating Saturday shifts from 8:00am to noon. Saturday shifts are paid at double time!

Border Bank Employee Benefits

Border Bank offers a comprehensive benefits package designed to support your health, financial well-being, and work life balance:

  • Paid Time Off & Paid Holidays
  • Health, Dental & Vision Insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) with Employer Match
  • BankPaid Life Insurance & LongTerm Disability
  • Supplemental insurance options (Accidental Injury, Heart & Stroke, Cancer, Intensive Care, Hospital Indemnity, Critical Illness, Life, and Short Term Disability Insurance)
  • Employee Assistance Programs (EAP)
  • Wellness Dollars
  • Education Assistance
This role is ideal for someone who enjoys helping others, communicates clearly, and takes pride in providing accurate, courteous, and timely service to both internal and external customers. Take the next step in your career with Border Bank - apply today.

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