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Customer Contact Representative Jobs in Raleigh, NC

Air Clean Systems

Customer Service Representative

Creedmoor, NC · On-site

$11.50 - $15.50/hr

Customer Service Representative Department or Division : Sales Reports To : Sales Manager Written ... Maintain all customer contact details within company CRM package. Ensure accuracy and completeness.

Builders Mutual

Customer Service Representative I

Raleigh, NC · On-site

$15.50 - $21.25/hr

Adhering to Customer Contact Center schedule to ensure call service levels are met and customer ... R role, in a contact or call center environment * Previous insurance industry experience is ...

Verdesian

Customer Service Representative

Cary, NC · On-site

$15 - $20.25/hr

The CSR will be responsible for delivering exceptional customer service. The position is ... Front Line Customer contact that ensures the order process is executed timely and accurately. Steps ...

NetApp

Inside Sales Representative

Morrisville, NC · Hybrid

... contact for existing and prospective customers with product questions - Identify business needs and clearly articulate NetApp's value proposition - Support Partners by providing quotes for tech ...

Liebherr

Sales Representative

Raleigh, NC · On-site

The Sales Representative maintains customer relationships, sells new and used equipment and ... Accurately and completely enter all customer contact visits into the LIVIS database and maintains ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We ... The ideal candidate will serve as the first point of contact for our customers, addressing ...

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All JobsCustomer Contact Representative JobsCustomer Contact Representative Jobs in Raleigh, NC

Customer Contact Representative information

See Raleigh, NC salary details

$32.1K

$62.6K

$193K

How much do customer contact representative jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer contact representative in Raleigh, NC is $62,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Contact Representative, and why are they important?

To thrive as a Customer Contact Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers. These skills and qualities are vital for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction.

What is a customer contact representative?

A customer contact representative is a professional who interacts with customers to address inquiries, resolve issues, and provide information about products or services. They often work in call centers or customer service departments, using communication skills and sometimes customer relationship management (CRM) tools to assist clients efficiently.

How can I make 2000 a week working from home?

A Customer Contact Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer commission or performance-based bonuses that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or during peak hours.

What jobs pay 4000 a week without a degree?

Customer Contact Representatives typically do not earn $4,000 a week without advanced experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades, but they usually require significant experience, certifications, or a strong network. Most jobs paying this amount consistently without a degree are uncommon and may involve commission-based earnings or business ownership.

What is the difference between Customer Contact Representative vs Customer Service Associate?

AspectCustomer Contact RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, and service industries
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring entry-level customer service jobs

Both roles involve direct customer interaction, problem-solving, and communication skills. The Customer Contact Representative often focuses on handling inbound calls and inquiries, while the Customer Service Associate may work in retail or face-to-face settings. Understanding these differences helps job seekers find the best fit for their skills and career goals.

What are Customer Contact Representatives?

Customer Contact Representatives are professionals who handle interactions between a company and its customers, typically through phone, email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a key role in maintaining a positive company image and often work in call centers or customer service departments. Strong communication, problem-solving, and empathy skills are essential for this role.

What are some common challenges Customer Contact Representatives face, and how can they be addressed?

Customer Contact Representatives often handle a high volume of inquiries, which can sometimes involve managing difficult or frustrated customers. Balancing efficiency with personalized service is a common challenge, as is staying updated on changing company policies or product information. These challenges can be addressed through ongoing training, access to up-to-date resources, and strong support from team leaders. Building effective communication skills and practicing stress management techniques also help representatives maintain high-quality service.

Is CSR a stressful job in BPO?

Customer Contact Representatives in BPO environments often face stress due to high call volumes, strict performance targets, and dealing with difficult customers. Managing emotional resilience and time management skills can help mitigate stress levels in this role.
Customer Contact Representative jobs near you
Infographic showing various Customer Contact Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $62,586 per year, or $30.1 per hour.
Customer Service Representative

Customer Service Representative

Air Clean Systems

Creedmoor, NC • On-site

$11.50 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Job Description

AirClean

Job Title: Customer Service Representative

Department or Division: Sales

Reports To: Sales Manager

Written By: Kim Benton and Bill Wickward

Job Summary:

As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment. Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their ductless fume hoods, workstations, enclosures and devices as outlined by the manufacturer's IFU (instruction for use).

Job Duties

  • Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
  • Perform order entry function for company within Company MRP.
  • Present extended warranty and service contract options to the customer of existing account for consideration.
  • Maintain all customer contact details within company CRM package. Ensure accuracy and completeness.
  • Maintain accurate records of customer files.
  • Communicate and work with company’s service department to provide timely answers to customer problems.
  • Inform and communicate with customers about companion products that might be beneficial.
  • Communicate with Company’s customers regarding order status and manage client expectations internally/externally.
  • Other administrative duties as assigned by manager to maintain best in class customer service and support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • High school diploma or equivalent.
  • Prior experience working in a call center or customer service department.
  • Proficiency with Microsoft Office.
  • Must be detail oriented.
  • Positive attitude and the ability to work both in a team environment and independently.


Preferred Qualifications

  • Experience with MRP system, specifically SAGE 100.

Accountabilities:

  • Highest quality of Customer Service is displayed.
  • Foster a team environment between management, production and marketing to ensure corporate goals are achieved.
  • Accurate management of Company CRM and MRP systems.

Terms of employment:

This is a full-time, non-exempt, hourly position.

Hours:

The general hours shall be Monday – Friday, 8:00am to 5:00pm, with an hour break for lunch. These hours may vary depending on phone coverage needs.

Work Environment:

Work is regularly performed in an office environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit. The employee is occasionally required to stand and/or walk. The employee must occasionally lift, carry, push or pull up to 10 pounds.

Travel:

No travel required.

Benefits:

Compensation package includes major medical benefits, dental insurance, vision insurance, Teledoc, life insurance and 401K plan with employer contribution. Paid personal leave plus company paid general holidays and paid company holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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