ZipRecruiter

Log In

1

Customer Contact Representative Jobs in Raleigh, NC

hajoca

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

If so, we'd like you to join our team as a Customer Service Representative . About the Role: You ... plans, call reports, customer contact files, and to analyze customer data. * Demonstrate ...

hajoca

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

If so, we'd like you to join our team as a Customer Service Representative . About the Role: You ... plans, call reports, customer contact files, and to analyze customer data. * Demonstrate ...

Verdesian

Customer Service Representative

Cary, NC · On-site

$15 - $20.25/hr

The CSR will be responsible for delivering exceptional customer service. The position is ... Front Line Customer contact that ensures the order process is executed timely and accurately. Steps ...

Liebherr

Sales Representative

Raleigh, NC · On-site

$63K/yr

The Sales Representative maintains customer relationships, sells new and used equipment and ... Accurately and completely enter all customer contact visits into the LIVIS database and maintains ...

Palmer-Donavin

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

The Customer Service Representative serves as the primary day-to-day point of contact for customers in a wholesale business-to-business environment. This role supports customers by assisting with ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Customer Service Representative Location: Raleigh, NC Department: Customer Service Job Summary: We ... The ideal candidate will serve as the first point of contact for our customers, addressing ...

Associated Scaffolding

CDL-A Truck Driver

Durham, NC · On-site

... contact / representative. * Obtain all necessary signatures and give all necessary copies ... Experience in customer service All candidates must submit to drug testing, a criminal background ...

United Rentals - French

Inside Sales Rep

Raleigh, NC · On-site

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders ...

United Rentals

Inside Sales Rep

Raleigh, NC · On-site

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders ...

United Rentals, Inc.

Inside Sales Rep

Raleigh, NC · On-site

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders ...

United Rentals - French

Inside Sales Rep

Raleigh, NC · On-site

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders ...

next page

Showing results 1-20

All JobsCustomer Contact Representative JobsCustomer Contact Representative Jobs in Raleigh, NC

Customer Contact Representative information

See Raleigh, NC salary details

$32.1K

$62.6K

$193K

How much do customer contact representative jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer contact representative in Raleigh, NC is $62,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a customer contact representative?

Customer Contact Representatives are professionals who handle interactions between a company and its customers, typically through phone, email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a key role in maintaining a positive company image and often work in call centers or customer service departments. Strong communication, problem-solving, and empathy skills are essential for this role.

What are some common challenges customer contact representatives face, and how can they be addressed?

Customer Contact Representatives often handle a high volume of inquiries, which can sometimes involve managing difficult or frustrated customers. Balancing efficiency with personalized service is a common challenge, as is staying updated on changing company policies or product information. These challenges can be addressed through ongoing training, access to up-to-date resources, and strong support from team leaders. Building effective communication skills and practicing stress management techniques also help representatives maintain high-quality service.

What are the key skills and qualifications needed to thrive as a customer contact representative, and why are they important?

To thrive as a Customer Contact Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers. These skills and qualities are vital for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction.

What is the difference between Customer Contact Representative vs Customer Service Associate?

AspectCustomer Contact RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, and service industries
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring entry-level customer service jobs

Both roles involve direct customer interaction, problem-solving, and communication skills. The Customer Contact Representative often focuses on handling inbound calls and inquiries, while the Customer Service Associate may work in retail or face-to-face settings. Understanding these differences helps job seekers find the best fit for their skills and career goals.

Is remote customer contact representative a stressful job?

A remote customer contact representative role can be stressful due to high call volumes, dealing with upset customers, and meeting performance metrics. However, stress levels vary depending on individual resilience, training, and the support environment provided by the employer.
Customer Contact Representative jobs near you
Infographic showing various Customer Contact Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $62,586 per year, or $30.1 per hour.

Customer Service Representative

hajoca

Raleigh, NC

$15.50 - $21.25/hr

Full-time

Posted 26 days ago

Hajoca rating

7.1

Company rating: 7.1 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

241st of 428 rated retail wholesalers

Job description

Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service oriented? Are you an excellent communicator? If so, we’d like you to join our team as a Customer Service Representative. 

About the Role: 

   You will: 

  • Accurately process Sales Orders and Bids generated through telephone sales transactions.

  • Assist customers who pick up their order at our Profit Center.

  • Find innovative ways to grow sales with existing customers and become their trusted advisor.

  • Identify opportunities for value-added services and articulate our solutions.

  • Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.

  • Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.

  • Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

  • Complete various daily, weekly and monthly reports.

  • Support the Product Manager’s activities as needed.

  • Successfully complete required safety and compliance training programs as assigned.

  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

  • Experience in customer service or inside sales

  • Knowledge of products sold in the Profit Center preferred

Our ideal candidate will also: 

  • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

  • Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

  • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

  • Build influential relationships and trust with customers and vendors through open and interactive communication.

  • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

  • Be able to build positive working relationships and inspire teamwork with co-workers.

  • Be able to learn and operate the computer related systems used to process orders.

  • Be able to learn to operate warehouse material-handling equipment.

  • Read, write, speak, and understand English.

  • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

What Hajoca employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply