ZipRecruiter

Log In

1

Customer Contact Representative Jobs in Raleigh, NC

United Rentals

Inside Sales Rep

Raleigh, NC · On-site

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders ...

United Rentals

Inside Sales Rep

Raleigh, NC · On-site

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders ...

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: * Answer inbound phone calls ...

Associated Scaffolding

CDL-A Truck Driver

Durham, NC · On-site

... contact / representative. * Obtain all necessary signatures and give all necessary copies ... Experience in customer service All candidates must submit to drug testing, a criminal background ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... The position, at times, must be able to come into direct contact with school system staff, students ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Overview POSITION TITLE (Oracle title) CUSTOMER SERVICE REPRESENTATIVE WORKING TITLE Customer ... The position, at times, must be able to come into direct contact with school system staff, students ...

previous pagenext page

Showing results 21-40

All JobsCustomer Contact Representative JobsCustomer Contact Representative Jobs in Raleigh, NC

Customer Contact Representative information

See Raleigh, NC salary details

$32.1K

$62.6K

$193K

How much do customer contact representative jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer contact representative in Raleigh, NC is $62,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a customer contact representative?

Customer Contact Representatives are professionals who handle interactions between a company and its customers, typically through phone, email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a key role in maintaining a positive company image and often work in call centers or customer service departments. Strong communication, problem-solving, and empathy skills are essential for this role.

What are some common challenges customer contact representatives face, and how can they be addressed?

Customer Contact Representatives often handle a high volume of inquiries, which can sometimes involve managing difficult or frustrated customers. Balancing efficiency with personalized service is a common challenge, as is staying updated on changing company policies or product information. These challenges can be addressed through ongoing training, access to up-to-date resources, and strong support from team leaders. Building effective communication skills and practicing stress management techniques also help representatives maintain high-quality service.

What are the key skills and qualifications needed to thrive as a customer contact representative, and why are they important?

To thrive as a Customer Contact Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers. These skills and qualities are vital for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction.

What is the difference between Customer Contact Representative vs Customer Service Associate?

AspectCustomer Contact RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, and service industries
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring entry-level customer service jobs

Both roles involve direct customer interaction, problem-solving, and communication skills. The Customer Contact Representative often focuses on handling inbound calls and inquiries, while the Customer Service Associate may work in retail or face-to-face settings. Understanding these differences helps job seekers find the best fit for their skills and career goals.

Is remote customer contact representative a stressful job?

A remote customer contact representative role can be stressful due to high call volumes, dealing with upset customers, and meeting performance metrics. However, stress levels vary depending on individual resilience, training, and the support environment provided by the employer.
Customer Contact Representative jobs near you
Infographic showing various Customer Contact Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $62,586 per year, or $30.1 per hour.

Inside Sales Rep

United Rentals

Raleigh, NC • On-site

Full-time

Medical, PTO

Re-posted 19 days ago

United Rentals rating

7.9

Company rating: 7.9 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

76th of 177 rated vehicle equipment hire

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals. As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service.

You'll multi-task, learn plenty and build your ability to drive sales and branch growth. What you'll do: Process rental quotations, reservations and contracts Establish new rental and sales accounts by serving walk-in and call-in customers Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures Dispatch delivery trucks and manage customer expectations regarding delivery Generate leads for new business and communicate leads with Outside Sales Representatives Warm call on lost and/or dormant accounts to retain business Maintain a clean and presentable showroom, sufficiently stocked with merchandise Other duties assigned as needed Requirements: Bachelor's degree preferred or equivalent experience Exceptional relationship-building and customer service skills Strong ability to multitask in a fast-paced environment Excellent teamwork, interpersonal and communication skills Keen attention to detail Valid driver's license with acceptable driving record This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures. Why join us.

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer: Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture Explore our comprehensive U.S. benefit offerings For Canadian benefits, click here United Rentals, Inc

is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families

The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities.

The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability. Apply

What United Rentals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

United Rentals logo

About United Rentals

Sourced by ZipRecruiter

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization - and we're passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

Industry

Construction and retail

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

Social media

FacebookTwitter

View All United Rentals Jobs

Apply