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Customer Contact Representative Jobs (NOW HIRING)

Freddie Mac

Customer Contact Center Senior

Mclean, VA · On-site

$82K - $124K/yr

Represents the organization as the principal customer contact on contracts and often performs project leadership role. * Interacts with senior customer personnel on significant technical ...

Freddie Mac

Customer Contact Center Senior

Dallas, TX · On-site

$82K - $124K/yr

Represents the organization as the principal customer contact on contracts and often performs project leadership role. * Interacts with senior customer personnel on significant technical ...

Freddie Mac

Customer Contact Center Senior

Mclean, VA · On-site

$19.75 - $27.25/hr

The representative will provide customer insights management and collaborate with cross functional teams to improve the overall customer experience. Our Impact: The Customer Support Contact Center ...

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$33K

$64.4K

$198.5K

How much do customer contact representative jobs pay per year?

As of Jun 30, 2026, the average yearly pay for customer contact representative in the United States is $64,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Contact Representative, and why are they important?

To thrive as a Customer Contact Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers. These skills and qualities are vital for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction.

Is CSR a good entry level position?

Customer Contact Representative (CSR) is generally considered a good entry-level position because it requires basic communication skills and customer service experience. It provides opportunities to develop interpersonal skills, problem-solving abilities, and familiarity with customer management tools, making it suitable for those starting their careers in customer service or related fields.

What job makes $10,000 a month without a degree?

A Customer Contact Representative typically does not earn $10,000 a month without advanced skills or experience; most roles in customer service pay significantly less. High earnings in this field usually require specialized knowledge, management responsibilities, or working in high-demand industries. Generally, achieving such income levels without a degree is uncommon in customer service roles alone.

What is a customer contact representative?

A customer contact representative is a professional who interacts with customers to address inquiries, resolve issues, and provide information about products or services. They often work in call centers or customer service departments, using communication skills and sometimes customer relationship management (CRM) tools to assist clients efficiently.

How can I make 2000 a week working from home?

A Customer Contact Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or sales. Some roles offer commission or performance-based bonuses that can increase earnings. Achieving this income level often requires consistent effort, excellent communication skills, and possibly working overtime or during peak hours.

What is the difference between Customer Contact Representative vs Customer Service Associate?

AspectCustomer Contact RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, and service industries
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring entry-level customer service jobs

Both roles involve direct customer interaction, problem-solving, and communication skills. The Customer Contact Representative often focuses on handling inbound calls and inquiries, while the Customer Service Associate may work in retail or face-to-face settings. Understanding these differences helps job seekers find the best fit for their skills and career goals.

What are Customer Contact Representatives?

Customer Contact Representatives are professionals who handle interactions between a company and its customers, typically through phone, email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a key role in maintaining a positive company image and often work in call centers or customer service departments. Strong communication, problem-solving, and empathy skills are essential for this role.

What are some common challenges Customer Contact Representatives face, and how can they be addressed?

Customer Contact Representatives often handle a high volume of inquiries, which can sometimes involve managing difficult or frustrated customers. Balancing efficiency with personalized service is a common challenge, as is staying updated on changing company policies or product information. These challenges can be addressed through ongoing training, access to up-to-date resources, and strong support from team leaders. Building effective communication skills and practicing stress management techniques also help representatives maintain high-quality service.
What cities are hiring for Customer Contact Representative jobs? Cities with the most Customer Contact Representative job openings:
What states have the most Customer Contact Representative jobs? States with the most job openings for Customer Contact Representative jobs include:
What are popular job titles related to Customer Contact Representative jobs? For Customer Contact Representative jobs, the most frequently searched job titles are:
Customer Contact Representative jobs near you
Customer Contact Center Rep (Full-time)

Customer Contact Center Rep (Full-time)

Central National Bank

Topeka, KS

$14.50 - $18.75/hr

Other

Posted 28 days ago

Job description

Job Advertisement: Role: To service Central customers via the contact centers and utilizing either the Bank"s Interactive Teller Conferencing Systems (ITM); the Call Center, or other assigned on -line banking communication channels while observing Central"s service level, operational, technical, regulatory, and compliance standards.
Position Functions:
Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
Daily balancing an electronic cash drawer throughout the day and at shift's end.
Performing financial transactions in an efficient and precise manner.
Meeting/supporting team and bank assigned goals.
Utilizing the system software proficiently and accurately.
Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
Other activities as assigned by management
Position Standards:
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Experience: One month to one year of similar or related experience.
Education: A high school education or GED.
Other Skills: Good listening and telephone skills; able to operate a 10 key calculator, pc keyboard; able to make decisions with minimum information. Customer service orientation.

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