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Customer Contact Representative Jobs (NOW HIRING)

Freddie Mac

Customer Contact Contact Senior

Mclean, VA · On-site

$82K - $124K/yr

Represents the organization as the principal customer contact on contracts and often performs project leadership role. * Interacts with senior customer personnel on significant technical ...

Belmond

Customer Contact Leader

North Charleston, SC · On-site

As Customer Contact Leader, you will inspire and guide a team dedicated to delivering the kind of ... Represent Belmond with Pride · Conduct yourself as a true ambassador of the Belmond brand ...

Belmond

Customer Contact Leader

North Charleston, SC · On-site

As Customer Contact Leader, you will inspire and guide a team dedicated to delivering the kind of ... Represent Belmond with Pride Conduct yourself as a true ambassador of the Belmond brand, upholding ...

Belmond

Customer Contact Leader

North Charleston, SC · On-site

As Customer Contact Leader, you will inspire and guide a team dedicated to delivering the kind of ... Represent Belmond with Pride • Conduct yourself as a true ambassador of the Belmond brand ...

Belmond

Customer Contact Leader

North Charleston, SC · On-site

As Customer Contact Leader, you will inspire and guide a team dedicated to delivering the kind of ... Represent Belmond with Pride Conduct yourself as a true ambassador of the Belmond brand, upholding ...

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Customer Contact Representative information

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$33K

$64.4K

$198.5K

How much do customer contact representative jobs pay per year?

As of Jun 8, 2026, the average yearly pay for customer contact representative in the United States is $64,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $71,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Contact Representative, and why are they important?

To thrive as a Customer Contact Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers. These skills and qualities are vital for delivering excellent customer service, efficiently resolving inquiries, and maintaining customer satisfaction.

What is the difference between Customer Contact Representative vs Customer Service Associate?

AspectCustomer Contact RepresentativeCustomer Service Associate
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, and service industries
Search & Comparison IntentPeople comparing roles with similar customer interaction dutiesIndividuals exploring entry-level customer service jobs

Both roles involve direct customer interaction, problem-solving, and communication skills. The Customer Contact Representative often focuses on handling inbound calls and inquiries, while the Customer Service Associate may work in retail or face-to-face settings. Understanding these differences helps job seekers find the best fit for their skills and career goals.

What are Customer Contact Representatives?

Customer Contact Representatives are professionals who handle interactions between a company and its customers, typically through phone, email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a key role in maintaining a positive company image and often work in call centers or customer service departments. Strong communication, problem-solving, and empathy skills are essential for this role.

What are some common challenges Customer Contact Representatives face, and how can they be addressed?

Customer Contact Representatives often handle a high volume of inquiries, which can sometimes involve managing difficult or frustrated customers. Balancing efficiency with personalized service is a common challenge, as is staying updated on changing company policies or product information. These challenges can be addressed through ongoing training, access to up-to-date resources, and strong support from team leaders. Building effective communication skills and practicing stress management techniques also help representatives maintain high-quality service.
What cities are hiring for Customer Contact Representative jobs? Cities with the most Customer Contact Representative job openings:
What states have the most Customer Contact Representative jobs? States with the most job openings for Customer Contact Representative jobs include:
What are popular job titles related to Customer Contact Representative jobs? For Customer Contact Representative jobs, the most frequently searched job titles are:
Customer Contact Representative jobs near you
Infographic showing various Customer Contact Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,384 per year, or $31 per hour.
Customer Contact Contact Senior

Customer Contact Contact Senior

Freddie Mac

Mclean, VA • On-site

$82K - $124K/yr

Full-time

Posted 3 days ago

Job description

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Continue your career journey where your work contributes to a greater purpose.

Position Overview:

Theprimary responsibility for the Customer Support Contact Center Seniorrole is toprovide excellent customer serviceto supportFreddie MacGateway,mortgageproductsand technology offerings.

Theindividualmust have a customer centric mindset toresolve customer inquirieswhileleveragingcall center technology. The representativewillprovide customer insights managementandcollaborate with cross functional teams to improve the overall customer experience.

Our Impact:

The Customer Support ContactCenter (CSCC)is the front-line support that provides business, policy and technical support to Freddie Mac customersusingFreddie MacGatewayweb-based applications. The CSCC handles a broad range of topics across four main subject areas: Loan Origination, Underwriting, Loan Delivery, and Loan Servicing. The CSCC serves as the account manager for over 1,700 customers ranging from Sellers, Servicers, and Third-Party Originators.

Your Impact:

  • Contact Center Professional will handle awide array of topics, including but not limited to pricing, contracting, and loan delivery needs of our customers.

  • Additionally, the role will involveassistingcustomers with gaining access to Freddie Mac Tools and resources.

  • Provides resolution to an extensive range of complicated problems.

  • Solutions areinnovativethorough and practical.

  • Works under limited direction independentlydeterminesand develops approach to solutions.

  • Work is evaluated upon completionforadequacy in satisfyingobjectives.

  • Represents the organization as the principal customer contact on contracts and often performs project leadership role.

  • Interacts with senior customer personnel on significant technical mattersfrequentlyrequiring coordination across organizational lines.

Qualifications:

  • Typically has 5 - 7 years related experience.

  • College Degree or equivalent experience

  • Strong verbal and written communication skills

  • Provides resolution to an extensive range of complicated problems.

  • Able to work under limited direction, independently determines and develops approach to solutions.

  • Ability to engage with senior customer personnel on critical technical issues, often necessitating coordination across organizational boundaries.

Keys to Success in this Role:

  • Self-starter and self-motivated

  • Ability to work and collaborate effectively in a team environment

  • Sense of urgency and able to apply risk-based approach to prioritize work

  • Capability to function well in a fast-paced dynamic environment with competing priorities

  • Proficient in communicating clearly, effectively, persuasively with external customers and business stakeholders.

  • Motivated to learnnew technologiesandidentifyprocess improvements and efficiencies.

  • Ability to adapt to change while continuing to deliver on assigned objectives

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $82,000 - $124,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.Employment Type: FULL_TIME
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About Freddie Mac

Sourced by ZipRecruiter

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

McLean, VA, US

Year founded

1970

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