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Customer Assistance Representative Jobs in Virginia

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Customer Assistance Representative information

See Virginia salary details

$53.5K

$59.5K

$63.9K

How much do customer assistance representative jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer assistance representative in Virginia is $59,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $62,000.00 per year, depending on experience, location, and employer.

What does a customer assistance representative do?

A Customer Assistance Representative helps customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or in person, ensuring customers have a positive experience. Their responsibilities often include processing orders, addressing complaints, and guiding customers through company policies or procedures. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer assistance representative?

To thrive as a Customer Assistance Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and sometimes phone or chat support systems is typically required. Patience, active listening, and a friendly, solution-oriented attitude help you stand out in this role. These skills ensure effective resolution of customer issues, foster customer loyalty, and contribute to a positive company reputation.

What are some common challenges faced by customer assistance representatives and how can they be managed?

Customer Assistance Representatives often encounter high call volumes, handling diverse customer concerns, and managing difficult interactions. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many organizations provide ongoing training, peer support, and access to supervisors to help representatives navigate complex situations and maintain service quality. Building familiarity with company policies and resources also helps to resolve issues efficiently and confidently.

Is remote customer assistance representative a stressful job?

A remote customer assistance representative role can be stressful due to high call volumes, dealing with difficult customers, and meeting performance metrics. However, stress levels vary based on individual resilience, workload, and support tools like CRM software. Proper training and a manageable workload can help reduce stress in this position.

What is a customer assistance representative?

A customer assistance representative is a professional who helps customers by answering questions, resolving issues, and providing information about products or services. They often work in call centers or retail environments, using communication skills and sometimes customer management software to ensure customer satisfaction.

What are popular job titles related to Customer Assistance Representative jobs in Virginia?

For Customer Assistance Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Assistance Representative jobs in Virginia look for?

The top searched job categories for Customer Assistance Representative jobs in Virginia are:

What are popular job titles related to Customer Assistance Representative jobs in VA?

For Customer Assistance Representative jobs in VA, the most frequently searched job titles are:

Customer Assistance Representative jobs near you
Infographic showing various Customer Assistance Representative job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $59,485 per year, or $28.6 per hour.

Sr. Customer Assistance Representative - Waynesboro

Enterprise Holdings

Staunton, VA

$18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

117th of 177 rated vehicle equipment hire

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a full time Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. 

Opening available at the following branch location:

  • 2049 W. Main St., Waynesboro, VA 22980

This is a full time position that pays $18.25  / hr

We offer a robust Benefits Package including, but not limited to:

  • Paid Time Off, starting with 12 off per year
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing

Schedule:

  • Sunday OFF
  • Monday: 7:00am-5:30pm
  • Tuesday: 7:30am-1:00pm
  • Wednesday: 9:00am-5:30pm
  • Thursday: 8:00am-5:30pm
  • Friday: 7:30am-5:30pm
  • Saturday OFF
Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services 
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High School Diploma or G.E.D. required
  • Minimum of 1 year customer service or sales experience in a fast paced environment
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
  • No drug or alcohol related conviction on driving record in the past 3 years
Employment Type: FULL_TIME

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