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How much do customer assistance representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer assistance representative in the United States is $60,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $62,500.00 per year, depending on experience, location, and employer.

Is remote customer assistance representative a stressful job?

A remote customer assistance representative role can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, workload and stress levels vary depending on the company, support tools used, and individual resilience. Proper training and a supportive work environment can help manage stress effectively.

What are some common challenges faced by customer assistance representatives and how can they be managed?

Customer Assistance Representatives often encounter high call volumes, handling diverse customer concerns, and managing difficult interactions. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many organizations provide ongoing training, peer support, and access to supervisors to help representatives navigate complex situations and maintain service quality. Building familiarity with company policies and resources also helps to resolve issues efficiently and confidently.

What is a customer assistance representative?

A customer assistance representative is a professional who helps customers by answering questions, resolving issues, and providing information about products or services. They often work in call centers or retail environments, using communication skills and sometimes customer management software to ensure customer satisfaction.

What does a customer assistance representative do?

A Customer Assistance Representative helps customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or in person, ensuring customers have a positive experience. Their responsibilities often include processing orders, addressing complaints, and guiding customers through company policies or procedures. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer assistance representative?

To thrive as a Customer Assistance Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and sometimes phone or chat support systems is typically required. Patience, active listening, and a friendly, solution-oriented attitude help you stand out in this role. These skills ensure effective resolution of customer issues, foster customer loyalty, and contribute to a positive company reputation.
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Customer Assistance Representative jobs near you
Infographic showing various Customer Assistance Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,000 per year, or $28.8 per hour.

Sr. Customer Assistance Representative - Croydon

Enterprise Holdings

Newport, NH • On-site

$16.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

111th of 173 rated vehicle equipment hire

Job description

Customer Assistance Representative Sr (CAR Sr)

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.

Opening available at the following branch location:

  • 197 NH-10 Croydon, NH 03773

This is a full time position with a starting rate of pay $16.50 / hour based on a 40 hour work week.

We offer a robust Full Time Benefits Package including, but not limited to:

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development

Schedule available:

  • Sunday: OFF
  • Monday: 8am-5pm: 1 hour break
  • Tuesday: 8am-5pm: 1 hour break
  • Wednesday: 8am-5pm: 1 hour break
  • Thursday: 8am-5pm: 1 hour break
  • Friday: 8am-5pm: 1 hour break
  • Saturday: OFF

Equal Opportunity Employer/Disability/Veterans

Qualifications:

  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
  • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

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