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How much do customer assistance representative jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer assistance representative in the United States is $60,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $62,500.00 per year, depending on experience, location, and employer.

What does a customer assistance representative do?

A Customer Assistance Representative helps customers by answering questions, resolving issues, and providing information about products or services. They typically handle inquiries via phone, email, chat, or in person, ensuring customers have a positive experience. Their responsibilities often include processing orders, addressing complaints, and guiding customers through company policies or procedures. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer assistance representative?

To thrive as a Customer Assistance Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic computer applications, and sometimes phone or chat support systems is typically required. Patience, active listening, and a friendly, solution-oriented attitude help you stand out in this role. These skills ensure effective resolution of customer issues, foster customer loyalty, and contribute to a positive company reputation.

What are some common challenges faced by customer assistance representatives and how can they be managed?

Customer Assistance Representatives often encounter high call volumes, handling diverse customer concerns, and managing difficult interactions. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many organizations provide ongoing training, peer support, and access to supervisors to help representatives navigate complex situations and maintain service quality. Building familiarity with company policies and resources also helps to resolve issues efficiently and confidently.

Is remote customer assistance representative a stressful job?

A remote customer assistance representative role can be stressful due to high call volumes, dealing with difficult customers, and meeting performance metrics. However, stress levels vary based on individual resilience, workload, and support tools like CRM software. Proper training and a manageable workload can help reduce stress in this position.

What is a customer assistance representative?

A customer assistance representative is a professional who helps customers by answering questions, resolving issues, and providing information about products or services. They often work in call centers or retail environments, using communication skills and sometimes customer management software to ensure customer satisfaction.
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Customer Assistance Representative jobs near you
Infographic showing various Customer Assistance Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $60,000 per year, or $28.8 per hour.

Sr. Customer Assistance Representative - Scottsbluff

Enterprise Holdings

Scottsbluff, NE • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

117th of 177 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.
This position pays $16.50 / hour and is located at our Scottsbluff location - 1919 Delta Dr, Scottsbluff, NE 69361.
We offer:
  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule Available:
  • Monday: 8:00am to 5:00pm
  • Tuesday: 8:00am to 5:00pm
  • Wednesday: 8:00am to 5:00pm
  • Thursday: 8:00am to 5:00pm
  • Friday: 8:00am to 5:00pm
  • Saturday: OFF
  • Sunday: OFF

Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High School Diploma or G.E.D. required
  • Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 5 years

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