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Customer Service Representative 1 Jobs (NOW HIRING)

IMPACT PARTNERS GROUP LLC

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Customer Service Representative (insurance)

Middlefield, CT · On-site

$65K - $75K/yr

Maintain detailed, clean documentation in the CRM * Account & Sales Support * Assist Office Manager and Customer Service Representative #1 with quoting support as needed. This support will be for new ...

IMPACT PARTNERS GROUP LLC

Be Seen First

Customer Service Representative (insurance)

Middlefield, CT · On-site

$65K - $75K/yr

Maintain detailed, clean documentation in the CRM * Account & Sales Support * Assist Office Manager and Customer Service Representative #1 with quoting support as needed. This support will be for new ...

Altman Specialty Plants

Service Rep 1

Aurora, CO · On-site

$21/hr

Come join our rapidly growing team as a Service Representative! Merchandise our plants and manage ... Elevate Customer Relations * Communicate with store personnel and store management during each ...

GovernmentJobs.com

CSR -Chatham Vital Records

Savannah, GA

$15 - $20.25/hr

Minimum Qualifications CSR 1- High school diploma or GED AND 12 months of experience handling customer's questions, complaints and/or providing information. CSR 2- Minimum of 2 years' experience as ...

Dawn Foods

Customer Service Representative I

Romulus, MI

$15.50 - $21/hr

Industry-leading health insurance on Day 1!Competitive Pay401(K) + company match10 Paid Company ... escalate to a CSR II for alternative optionsProvide entry-level support on Digital platform ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$16.04 - $18.08/hr

Customer Service Representative 1 & 3 Job Location: Motor Vehicle Administration 221 E. Olympic Dr. Phoenix, AZ 85042 Posting Details: Salary: $16.0424 - $18.0807 Grade: 13-16 Closing Date: 06/08 ...

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Customer Service Representative 1 information

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How much do customer service representative 1 jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service representative 1 in the United States is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.71 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives and how can they be managed effectively?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or policy changes. Effective communication, active listening, and patience are crucial in resolving customer concerns professionally. Utilizing available resources, collaborating with team members, and seeking support from supervisors can also help manage stress and deliver quality service. Ongoing training and feedback contribute to improving skills and confidence in the role.

What is the difference between Customer Service Representative 1 vs Customer Service Associate?

AspectCustomer Service Representative 1Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; similar customer service skills
Work EnvironmentCall centers, retail, or office settingsRetail stores, call centers, or service desks
Employer & Industry UsageCommonly used in various industries including retail, telecom, and bankingOften used interchangeably in retail and service industries

Both roles typically require similar credentials and work in comparable environments. The main difference lies in job titles used by employers, but their responsibilities and qualifications are largely aligned.

What does a Customer Service Representative do?

A Customer Service Representative assists customers by answering questions, addressing concerns, and resolving issues related to products or services. They typically communicate with customers via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction, provide accurate information, and help customers navigate any problems they might encounter. Strong communication, problem-solving skills, and patience are essential for this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help representatives build rapport and effectively handle challenging situations. These skills are vital for delivering excellent customer experiences, resolving issues efficiently, and maintaining company reputation.
What cities are hiring for Customer Service Representative 1 jobs? Cities with the most Customer Service Representative 1 job openings:
Who are the top companies hiring for Customer Service Representative 1 jobs? The top employers for Customer Service Representative 1 jobs are:
What states have the most Customer Service Representative 1 jobs? States with the most job openings for Customer Service Representative 1 jobs include:
What are popular job titles related to Customer Service Representative 1 jobs? For Customer Service Representative 1 jobs, the most frequently searched job titles are:
Customer Service Representative 1 jobs near you
Infographic showing various Customer Service Representative 1 job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,522 per year, or $18 per hour.
Customer Service Representative I

Customer Service Representative I

Dawn Foods

Romulus, MI

$42K - $64K/yr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
Why work for Dawn Foods?
PEOPLE. PRODUCTS. CUSTOMERS.
Why should you apply? We invest in you!

  • Industry-leading health insurance on Day 1!
  • Competitive Pay
  • 401(K) + company match
  • 10 Paid Company Holidays
  • Paid Time Off
  • Professional training
  • Family-owned business over 100 years in service
  • An opportunity for career advancement, working as part of an empowering workforce
Job Purpose and Overview
A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. The Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience.
  • Shift Schedule: Monday-Friday 8 AM-4:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader's direction
  • Work Eligibility & Travel Requirements: On-site 5 days per week at the Romulus Distribution Center.
  • Relocation Assistance: None
What will you do as a Customer Success Rep 1 at Dawn Foods?
  • Enter and maintain customer orders while ensuring accuracy
  • Effectively manage inbound customer service phone and web inquiries.
  • Manage daily operational and administrative tasks, including driver check-in, invoice scanning, PO packet scanning, sorting mail, and providing UPS labels for shipments
  • Collaborate with Dawn Market Sales team members to build relationships/rapport with customers
  • Notify customers promptly about any shortages or supply delays that may impact service, or escalate to a CSR II for alternative options
  • Provide entry-level support on Digital platform inquiries via web or phone calls, and provide prompt assistance or escalate to CSR II
  • Escalate customer concerns, including credit requests due to pricing, fees, damage, and quality, to CSR II or Manager
  • Initiate credits by identifying invoices with discrepancies and managing local accounts payable transactions
  • Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy
  • All other duties and responsibilities as assigned by Customer Success management.
What Does It Take to be a Customer Success Rep 1 at Dawn Foods?
Below are the minimum qualifications to be a fit for this job.
  • High school diploma/GED
  • 2+ Years of Customer Service Experience. Relevant experience in a Supply Chain/Distribution support-related role can also be considered
  • Attention to Detail
  • Strong Organizational Skills
  • Detail-oriented with the ability to multitask and work independently
  • Excellent verbal and written communication skills
Below are the preferred qualifications to be a fit for this job
  • Bilingual - Fluency in Spanish Highly Preferred
  • SAP Experience
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to work in a Professional office environment, 5 days per week.
  • Team Member must regularly lift and/or move up to 25 pounds
  • Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
If this sounds like the opportunity that you have been looking for, please click "Apply."
About Our Benefits
Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
Compensation
The base salary range for this position is $42,870-64,300 with bonus eligibility.
#LI-Onsite #LI-AH1
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 38024
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Date: Jun 1, 2026
If you need accommodation for any part of the employment process because of a disability, please send an email to careers@dawnfoods.com.

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