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11Pm 7Am Customer Service Representative Jobs (NOW HIRING)

KSTAR INC

Direct Care Staff 11PM to 7AM

Kerrville, TX · On-site

$15 - $17/hr

Provide direct care and supervision to individuals during overnight hours (11PM-7AM) * Assist ... Previous experience in direct care, residential support, or human services preferred * Ability to ...

Spearfish Canyon Lodge

Night Auditor

Lead, SD · On-site

$18 - $21/hr

... represent Spearfish Canyon Lodge from 11pm - 7am and ensure that each guest has a pleasant stay with us! Responsibilities: · Providing the best customer service possible! You are the first person to ...

kirbyrisk

Customer Service Representative

Bloomington, IL

$15.25 - $20.75/hr

Customer Service Representative - Electrical Supply Bloomington, IL Are you a customer-focused ... Monday-Friday, 7am-4pm, with overtime as needed Why Kirby Risk? Founded in 1926, Kirby Risk is a ...

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11Pm 7Am Customer Service Representative information

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How much do 11pm 7am customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for 11pm 7am customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an 11pm 7am customer service representative?

11pm-7am Customer Service Representatives are professionals who handle customer inquiries, support requests, and problem resolution during the overnight shift. They are essential for businesses that provide 24/7 support, ensuring customers receive assistance outside of typical business hours. These representatives manage calls, emails, or chat messages, and often deal with urgent issues that arise overnight. Their role helps maintain customer satisfaction and business continuity around the clock.

What are the key skills and qualifications needed to thrive as an 11pm 7am customer service representative, and why are they important?

To thrive as an 11pm-7am Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a minimum qualification. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel, especially during overnight shifts. These skills are essential for providing effective support and maintaining customer satisfaction during non-traditional hours when resources may be limited.

What are some unique challenges faced by 11pm 7am customer service representatives, and how can they be managed?

Working the 11PM-7AM shift as a Customer Service Representative often means handling customer inquiries during off-peak hours, which can involve dealing with urgent or sensitive issues when fewer support staff are available. Challenges include managing fatigue, staying alert during overnight hours, and working independently with limited immediate supervision. To succeed in this role, it's important to maintain a consistent sleep schedule, use strategies to stay focused, and communicate effectively with day-shift colleagues to ensure smooth handovers. Many companies offer additional resources and training to help overnight staff manage these unique aspects of the role.

What is the difference between 11Pm 7Am Customer Service Representative vs 11Pm 7Am Call Center Agent?

Aspect11Pm 7Am Customer Service Representative11Pm 7Am Call Center Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentCall center, customer supportCall center, telecommunication
Industry UsageCustomer service, retail, techTelecommunications, tech support
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, responsibilities

Both roles operate in call centers during night shifts, focusing on customer interactions. The Customer Service Representative typically handles customer inquiries and support, while the Call Center Agent may focus more on technical support or sales. They share similar credentials and work environments, making them common comparison points for job seekers in night shift customer support roles.

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11Pm 7Am Customer Service Representative jobs near you
Infographic showing various 11Pm 7Am Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Direct Care Staff 11PM to 7AM

KSTAR INC

Kerrville, TX • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Benefits:
  • Paid time off
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance

About the Role:
KSTAR INC is looking for a dedicated and compassionate Direct Care Staff member to join our team in Kerrville, TX! This overnight position (11PM to 7AM) is a vital role that makes a real difference in the lives of the individuals we serve. If you have a heart for helping others and thrive in a supportive care environment, we want to hear from you!
Responsibilities:
  • Provide direct care and supervision to individuals during overnight hours (11PM–7AM)
  • Assist residents with daily living activities including personal hygiene, mobility, and comfort
  • Monitor and document resident behavior, health status, and any incidents during the shift
  • Respond promptly and appropriately to emergencies or behavioral situations
  • Maintain a safe, clean, and supportive living environment for all residents
  • Communicate effectively with incoming staff during shift transitions and handoffs
  • Follow individualized care plans and adhere to all agency policies and procedures
Requirements:
  • High school diploma or GED equivalent required
  • Previous experience in direct care, residential support, or human services preferred
  • Ability to work overnight shifts reliably, including weekends and holidays
  • Strong communication, observation, and documentation skills
  • Compassionate, patient, and professional demeanor when working with vulnerable populations
  • Must pass a background check and meet all state licensing requirements
  • Must pass drug screening 
  • CPR/First Aid certification (or willingness to obtain upon hire)
About Us:
KSTAR INC is a trusted provider of residential and direct care services in the Kerrville, TX area, committed to empowering individuals and enriching their quality of life. Our clients rely on us for compassionate, person-centered support, and our staff are the heart of everything we do. We foster a team-oriented workplace where employees feel valued, supported, and inspired to grow in their careers.