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Transportation Customer Service Representative Jobs

Terrier Transportation, Inc.

Dispatch/CSR

Wilmer, TX · On-site

$15.50 - $21/hr

Dispatch/Customer Service Representative (CSR)Location: Wilmer, TX 75172Position Overview We are ... Coordinate and dispatch transportation vehicles to meet customer requirements and schedules.

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Transportation Customer Service Representative information

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$9

$18

$26

How much do transportation customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for transportation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Transportation Customer Service Representatives?

Transportation Customer Service Representatives are professionals who assist customers with inquiries, bookings, shipments, and issues related to transportation services, such as freight, logistics, or passenger travel. They handle customer communications via phone, email, or in person, ensuring timely and accurate information about schedules, rates, deliveries, or transportation regulations. Their role often includes resolving complaints, processing orders, and coordinating with other departments to ensure customer satisfaction. They play a key role in maintaining positive relationships between transportation companies and their clients.

What are the key skills and qualifications needed to thrive as a Transportation Customer Service Representative, and why are they important?

To thrive as a Transportation Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transportation management systems (TMS), dispatch software, and standard office programs is typically required. Exceptional organizational skills, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient coordination of shipments, effective resolution of customer inquiries, and high levels of customer satisfaction in a fast-paced logistics environment.

What is the difference between Transportation Customer Service Representative vs Freight Coordinator?

AspectTransportation Customer Service RepresentativeFreight Coordinator
CredentialsHigh school diploma; sometimes relevant certificationsHigh school diploma; logistics or freight certifications
Work EnvironmentCustomer service centers, call centers, logistics officesLogistics departments, freight forwarding companies
Industry UsageTransportation, logistics, shipping companiesFreight, shipping, supply chain companies
Primary FocusCustomer communication, tracking, issue resolutionCoordinating shipments, managing freight schedules

While both roles operate within the transportation and logistics industry, the Transportation Customer Service Representative primarily handles customer interactions and service issues, whereas the Freight Coordinator focuses on managing shipment logistics and scheduling. Both roles require knowledge of freight processes but differ in their core responsibilities and daily tasks.

How does a Transportation Customer Service Representative handle communication between clients and logistics teams?

A Transportation Customer Service Representative acts as a key liaison between clients and internal logistics teams, ensuring that shipment details, delivery timelines, and any changes are clearly communicated. This involves managing inquiries, resolving issues such as delays or route changes, and updating both clients and drivers regularly. Effective communication skills and the ability to coordinate across departments are essential, as representatives often need to juggle multiple shipments and prioritize urgent requests. Building strong relationships with both clients and team members helps streamline operations and enhance customer satisfaction.
More about Transportation Customer Service Representative jobs
What cities are hiring for Transportation Customer Service Representative jobs? Cities with the most Transportation Customer Service Representative job openings:
What states have the most Transportation Customer Service Representative jobs? States with the most job openings for Transportation Customer Service Representative jobs include:
What job categories do people searching Transportation Customer Service Representative jobs look for? The top searched job categories for Transportation Customer Service Representative jobs are:
Transportation Customer Service Representative jobs near you
Infographic showing various Transportation Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Transportation & Logistics Customer Service Rep.

Grapevine Intermodal

Pomona, CA • On-site

$16.25 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Grapevine Intermodal, LLC provides superior service to our customers in the southern West Coast United States. We are dedicated and work diligently to maintain the highest level of customer satisfaction. Our commitment to providing professional intermodal services to all our valued customers in a safe and compliant manner is unparalleled.


We are growing and are hiring a Transportation and Logistics Customer Service Representative to work in our Pomona, CA office. The Transportation and Logistics Customer Service Representative communicates with customers on service capabilities, work order input, coordinates with dispatch, provides information on shipment status, and works with data entry into the terminal management system.


Job Responsibilities and Duties:

  • Provides information to customers on intermodal transportation service capabilities and capacity availability
  • Enters order information directly into the computer system (GTG, company proprietary software) accurately and on a timely basis (immediately as received)
  • Resolve service issues with customers and/or dispatchers
  • Schedule appointment times as required, meeting designated delivery windows set by the customer
  • Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible
  • Perform other duties as requested


Abilities and Skills:

  • Excellent organizational, interpersonal communication, and computer skills
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines
  • Must be able to work independently and productively with minimum supervision
  • Recognize problems, identify possible causes and resolve routine problems
  • Ability to establish and maintain a professional atmosphere for co-workers and customers


Qualifications:

  • Two (2) years of intermodal transportation and logistics customer service preferred
  • Strong attention to detail and excellent local geographical knowledge
  • Bring energy, enthusiasm, and a positive attitude to the job
  • Excellent verbal/written communication skills
  • Computer Literate - (MS Word, Excel, and Outlook) required
  • Bilingual (English/Spanish) is a plus


Compensation and Benefits:

  • Competitive salary, commensurate with experience
  • Benefits package including: Medical; Dental; Vision; 401 (k), Paid time off


The Transportation and Logistics Customer Service Representative communicates with customers on service capabilities, work order input, coordinates with dispatch, provides information on shipment status, and works with data entry into the terminal management system. This is an on-site, in-office position with an immediate opening for the ideal candidate!

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