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Transportation Customer Service Representative Jobs

Customer Service | Full-Time

Customer Service Representative

Midway, GA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

WeDriveU

Customer Service Representative, Transportation

Naples, FL · On-site

$24.17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative is a key part of our Customer Service team. The principal core ... Transportation industry experience a plus * Bilingual English/Spanish a plus We Offer Physical ...

New

WeDriveU

Customer Service Representative, Transportation

Naples, FL · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative is a key part of our Customer Service team. The principal core ... Transportation industry experience a plus * Bilingual English/Spanish a plus We Offer Physical ...

New

Roehl Transport

Customer Service Representative

Marshfield, WI · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Now is your chance to help move America's freight as a Customer Service Representative (CSR) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning ...

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Transportation Customer Service Representative information

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How much do transportation customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for transportation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a transportation customer service representative?

Transportation Customer Service Representatives are professionals who assist customers with inquiries, bookings, shipments, and issues related to transportation services, such as freight, logistics, or passenger travel. They handle customer communications via phone, email, or in person, ensuring timely and accurate information about schedules, rates, deliveries, or transportation regulations. Their role often includes resolving complaints, processing orders, and coordinating with other departments to ensure customer satisfaction. They play a key role in maintaining positive relationships between transportation companies and their clients.

How does a transportation customer service representative handle communication between clients and logistics teams?

A Transportation Customer Service Representative acts as a key liaison between clients and internal logistics teams, ensuring that shipment details, delivery timelines, and any changes are clearly communicated. This involves managing inquiries, resolving issues such as delays or route changes, and updating both clients and drivers regularly. Effective communication skills and the ability to coordinate across departments are essential, as representatives often need to juggle multiple shipments and prioritize urgent requests. Building strong relationships with both clients and team members helps streamline operations and enhance customer satisfaction.

What are the key skills and qualifications needed to thrive as a transportation customer service representative, and why are they important?

To thrive as a Transportation Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transportation management systems (TMS), dispatch software, and standard office programs is typically required. Exceptional organizational skills, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient coordination of shipments, effective resolution of customer inquiries, and high levels of customer satisfaction in a fast-paced logistics environment.

What is the difference between Transportation Customer Service Representative vs Freight Coordinator?

AspectTransportation Customer Service RepresentativeFreight Coordinator
CredentialsHigh school diploma; sometimes relevant certificationsHigh school diploma; logistics or freight certifications
Work EnvironmentCustomer service centers, call centers, logistics officesLogistics departments, freight forwarding companies
Industry UsageTransportation, logistics, shipping companiesFreight, shipping, supply chain companies
Primary FocusCustomer communication, tracking, issue resolutionCoordinating shipments, managing freight schedules

While both roles operate within the transportation and logistics industry, the Transportation Customer Service Representative primarily handles customer interactions and service issues, whereas the Freight Coordinator focuses on managing shipment logistics and scheduling. Both roles require knowledge of freight processes but differ in their core responsibilities and daily tasks.

More about Transportation Customer Service Representative jobs

What cities are hiring for Transportation Customer Service Representative jobs?

Cities with the most Transportation Customer Service Representative job openings:

What states have the most Transportation Customer Service Representative jobs?

States with the most job openings for Transportation Customer Service Representative jobs include:

What job categories do people searching Transportation Customer Service Representative jobs look for?

The top searched job categories for Transportation Customer Service Representative jobs are:

Transportation Customer Service Representative jobs near you
Infographic showing various Transportation Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep

Soar Transportation LLC

Salt Lake City, UT • On-site

$15.50 - $21/hr

Other

Re-posted 23 days ago

Job description

POSITION PURPOSE

To solicit and manage freight orders daily from a designated and assigned base of SOAR Transportation customers by phone, e-mail, web-based platforms, and electronic data interchange and once received, enter the freight orders into the McLeod System for process and service. Communicate to SOAR Transportation customers via e-mail and phone in a timely, professional manner.

 JOB FUNCTIONS

  • Consistently and continually solicit committed and non committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily.
  • Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.  
  • Continuously monitor all available communication exchanges for receiving freight load orders.
  • Aggressively accept, pre-accept, and enter all freight orders into the system.
  • Offer and outsource the appropriate loads to the SOAR Transportation network of carriers.
  • Track and trace all active orders for current on-time status and proactively contact customers, providing them with shipment status. 
  • Seek alternate solutions with customers in the event of a service deviation, including change of pick up or delivery appointments.
  • Remedy customer complaints regarding SOAR Transportation service to maximize customer satisfaction.
  • Interface with management to advise them on any feedback provided by the customer relative to our service, product offerings or changes in their business levels.
  • Utilize booking tools to obtain data regarding booking averages and market trends.
  • May enter pick-up and delivery information specified by the customer into McLeod system or assign pickup and delivery window into McLeod system when customer does not specify appointment times.
  • May travel to a customer or business site for business related meetings or entertainment purposes.
  • Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
  • Ability to work on any SOAR Transportation site or SOAR Transportation customer location site while performing the essential functions of this position.
  • Maintain company, employee, and customers confidentiality.
  • Other duties and special projects as assigned by management.

KEY KNOWLEDGE AND EXPERIENCE

  • High school diploma or GED equivalent
  • 1 – 2 years work experience in the transportation industry or customer service
  • Inside sales or other sales experience preferred
  • Excellent communication and customer service skills required
  • Knowledge of Microsoft Office products required
  • Experience working in a deadline driven environment preferred

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