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Transportation Customer Service Representative Jobs

Agape Transportation Management

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Customer Service Representative

Bronx, NY

$15 - $17/hr

We are seeking a Customer Service Representative to join our team! You will be responsible for ... Transportation Management specializes on Non-Emergency Medical Transportation (NEMT) services for ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do transportation customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for transportation customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Transportation Customer Service Representative, and why are they important?

To thrive as a Transportation Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transportation management systems (TMS), dispatch software, and standard office programs is typically required. Exceptional organizational skills, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient coordination of shipments, effective resolution of customer inquiries, and high levels of customer satisfaction in a fast-paced logistics environment.

How does a Transportation Customer Service Representative handle communication between clients and logistics teams?

A Transportation Customer Service Representative acts as a key liaison between clients and internal logistics teams, ensuring that shipment details, delivery timelines, and any changes are clearly communicated. This involves managing inquiries, resolving issues such as delays or route changes, and updating both clients and drivers regularly. Effective communication skills and the ability to coordinate across departments are essential, as representatives often need to juggle multiple shipments and prioritize urgent requests. Building strong relationships with both clients and team members helps streamline operations and enhance customer satisfaction.

What are Transportation Customer Service Representatives?

Transportation Customer Service Representatives are professionals who assist customers with inquiries, bookings, shipments, and issues related to transportation services, such as freight, logistics, or passenger travel. They handle customer communications via phone, email, or in person, ensuring timely and accurate information about schedules, rates, deliveries, or transportation regulations. Their role often includes resolving complaints, processing orders, and coordinating with other departments to ensure customer satisfaction. They play a key role in maintaining positive relationships between transportation companies and their clients.

What is the difference between Transportation Customer Service Representative vs Freight Coordinator?

AspectTransportation Customer Service RepresentativeFreight Coordinator
CredentialsHigh school diploma; sometimes relevant certificationsHigh school diploma; logistics or freight certifications
Work EnvironmentCustomer service centers, call centers, logistics officesLogistics departments, freight forwarding companies
Industry UsageTransportation, logistics, shipping companiesFreight, shipping, supply chain companies
Primary FocusCustomer communication, tracking, issue resolutionCoordinating shipments, managing freight schedules

While both roles operate within the transportation and logistics industry, the Transportation Customer Service Representative primarily handles customer interactions and service issues, whereas the Freight Coordinator focuses on managing shipment logistics and scheduling. Both roles require knowledge of freight processes but differ in their core responsibilities and daily tasks.

More about Transportation Customer Service Representative jobs
What cities are hiring for Transportation Customer Service Representative jobs? Cities with the most Transportation Customer Service Representative job openings:
What states have the most Transportation Customer Service Representative jobs? States with the most job openings for Transportation Customer Service Representative jobs include:
What job categories do people searching Transportation Customer Service Representative jobs look for? The top searched job categories for Transportation Customer Service Representative jobs are:
Transportation Customer Service Representative jobs near you
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Anderson, SC

$14.75 - $20/hr

Other

Posted 21 days ago

Job description

Job Type
Full-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities

  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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