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Customer Service Representative Iii Jobs (NOW HIRING)

Strategic Data Systems

$21.44 - $26.53/hr

Customer Service Representative Joint Expeditionary Base Little Creek Virginia Beach, VA 23459 On-Site Position Compensation: $21.44/hr - $26.53/hr (Depending on Benefit Selection) 24/7/365 ...

FleetPride, Inc.

Customer Service Rep-3

Houston, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative is to assist with organizing equipment services and repairs and scheduling technicians to cover workload demands. Required Competencies * Work with team of fleet ...

Melwood, Inc.

CUSTOMER SERV REP III (DA)

Washington, DC · On-site

$21.54/hr

The CSR III keeps customer and shipping files and submits a weekly report analyzing CSR III activity. Schedule Monday - Friday 7:30 a.m. - 4:00 p.m. The pay rate is $21.54 per hour. * Provide ...

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How much do customer service representative iii jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service representative iii in the United States is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.15 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Customer Service Representative III is typically a mid-level role that requires prior experience, so it is not usually considered an entry-level position. Entry-level customer service roles are often labeled as Customer Service Representative I or II and focus on basic communication and problem-solving skills. For those starting in customer service, entry-level positions provide foundational experience before advancing to higher levels like CSR III.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some cases. These positions typically require extensive experience, advanced skills, and sometimes certifications, and they often involve overseeing teams or handling complex client issues.

What opportunities for career advancement are typically available for a Customer Service Representative III within a company?

As a Customer Service Representative III, you are often positioned as a senior member of the customer support team, which can open pathways to supervisory or management roles such as Team Lead, Customer Service Supervisor, or Operations Manager. Many organizations also offer lateral moves into specialized departments like training, quality assurance, or client relations. Demonstrating strong leadership, problem-solving skills, and a thorough understanding of company processes can significantly enhance your chances for advancement. Additionally, companies may provide professional development programs or mentorship opportunities to help you prepare for the next step in your career.

What are Customer Service Representative III roles and responsibilities?

A Customer Service Representative III is an experienced professional responsible for handling complex customer inquiries, resolving escalated issues, and providing high-level support. They typically act as a resource for junior representatives, assist with training, and ensure customer satisfaction through effective communication and problem-solving. Their duties often include processing orders, troubleshooting issues, and maintaining detailed records of customer interactions. This role requires strong interpersonal skills, a thorough understanding of company products or services, and the ability to work independently.

What is customer service III?

Customer Service III is a senior-level customer service role that typically involves handling complex customer inquiries, resolving escalated issues, and providing mentorship to lower-level representatives. It often requires advanced communication skills, familiarity with customer management tools, and a strong understanding of company policies. This position may also involve training new staff and contributing to process improvements.

What is a CSR III?

A Customer Service Representative III (CSR III) is a senior-level customer service role that typically involves handling complex customer inquiries, mentoring junior staff, and resolving escalated issues. This position often requires advanced communication skills, experience, and familiarity with customer management tools or CRM systems.

What are the key skills and qualifications needed to thrive as a Customer Service Representative III, and why are they important?

To excel as a Customer Service Representative III, you need advanced communication skills, problem-solving abilities, and experience in customer support, often backed by a high school diploma or higher and several years in customer-facing roles. Familiarity with CRM software, ticketing systems, and call center technology is typically required. Strong emotional intelligence, patience, and the ability to handle escalated situations set top performers apart. These competencies are vital for efficiently resolving complex customer issues and maintaining high satisfaction in demanding environments.
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Customer Service Representative III

Customer Service Representative III

AIT Worldwide Logistics, Inc.

Humble, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

AIT Worldwide Logistics rating

6.4

Company rating: 6.4 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!
Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Customer Service Representative III will act as resource to AIT's customers requests and resolve delivery issues by answering customer's questions and work on resolving them in coordination with other departments. This role will focus on establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.
Responsibilities
  • Proactively meet or exceed Customer KPI's and / milestones within a timely manner
  • Mentor and train new hires on general processes and procedures
  • Monitor and service capacity available on the load board
  • Train and gain general knowledge of lane history and customer pricing
  • Follow established procedures on setting up routes and transit times / appointment scheduling for AIT's services
  • Responsible for taking immediate action to correct or solve escalated issues that may occur
  • Gain exposure to aging reports and AR
  • Answer incoming calls and make outbound calls ensuring outstanding customer service. Complete requests with a sense of urgency and professionalism
  • Work within Transportation Management Software (TMS) to trace loads and provide customers with necessary shipment updates
  • Review and proactively respond to customer emails within the assigned team inbox
  • Act as resource to new and existing customer accounts to assure accurate and timely delivery
  • Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
  • Maintain strong relationships with AIT's customers and vendors
  • Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit

Qualifications
Education Qualifications
  • High School or GED equivalent Required

Experience Qualifications
  • 3-5 years experience in customer service or related roles Required
  • 3-5 years experience working in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company Preferred

Skills and Abilities
  • AS400 (Low proficiency)
  • Transportation Management Software (TMS) (Medium proficiency)
  • Microsoft Office Suite (Medium proficiency)

Other Skills We Hope to See:
  • A team player who works well with others - being respectful to our teammates is a Core Value!
  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
  • Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
  • Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

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