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Northern Light Health

Patient Service Rep III

Brewer, ME · On-site

$17.75 - $22.75/hr

Variable Summary : The Patient Service Representative III is a supporting position and is ... Demonstrates effective and courteous Customer, Physician/Practice Staff and other hospital staff ...

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How much do csr 3 jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for csr 3 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a CSR 3?

A CSR 3, or Customer Service Representative Level 3, is an experienced customer service professional who handles complex customer inquiries, resolves escalated issues, and often mentors or supports junior staff. They typically have an in-depth understanding of company policies, products, and services, allowing them to manage more challenging situations. CSR 3s may also be responsible for training new hires, monitoring performance metrics, and contributing to process improvements within the customer service team.

What are the key skills and qualifications needed to thrive as a CSR 3 (Customer Service Representative Level 3), and why are they important?

To thrive as a CSR 3, you need advanced customer service skills, a solid understanding of company policies, and several years of relevant experience, often supported by a high school diploma or higher education. Familiarity with CRM systems, call center software, and ticketing platforms is typically required. Strong problem-solving abilities, patience, and effective communication skills help build rapport and handle complex customer issues. These skills are crucial for delivering high-quality support, resolving escalated concerns, and maintaining customer satisfaction.

What are the main responsibilities and challenges faced by a CSR 3 in a customer service team?

As a CSR 3, you’ll typically handle more complex customer inquiries and complaints, often serving as an escalation point for less experienced representatives. You may also be tasked with mentoring junior team members and providing feedback to help improve overall team performance. A key challenge in this role is balancing high-quality service with efficiency, especially when dealing with difficult or sensitive customer issues. Collaboration with supervisors and other departments is common to resolve multifaceted problems and ensure customer satisfaction.

What is the difference between Csr 3 vs Customer Service Representative?

AspectCsr 3Customer Service Representative
Required CredentialsHigh school diploma, relevant experienceHigh school diploma or equivalent, training provided
Work EnvironmentCall centers, customer support departmentsCall centers, retail, online support
Employer & Industry UsageTech, retail, telecom companiesVarious industries including retail, finance, tech
Common Search & ComparisonYesYes

The comparison between Csr 3 and Customer Service Representative shows that both roles typically require similar credentials and are found in comparable work environments across various industries. Csr 3 may denote a specific level or specialization within customer support teams, whereas Customer Service Representative is a broader term. Understanding these distinctions helps job seekers target the right roles based on their experience and career goals.

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Csr 3 jobs near you
Infographic showing various Csr 3 job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

FINRA Customer Service Representative III

Futran Tech Solutions Pvt. Ltd.

Remote

$16.50 - $22.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

• Essential Job Functions- Trans-America Registered Representative- Sr Associate
• Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
• Research customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams
• Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
• Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed)
Basic Qualifications
• High school diploma or G.E.D.
• Six or more years of customer service or other telephone experience-Experience must include financial/investment/insurance or banking that required FINRA certification-
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
• FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window)
Other Qualifications
• Strong business and analytical problem-solving skills
• Strong communication skills
• Ability to work independently
• Ability to follow oral and written directions
Work Environment
• Office environment
• May require shift work
• Additional Job Description
Additional Job Description

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